New Workplace Issues and Challenges

Technology and Speed Networking and Boundary less Relationships

Globalization and Diversity

Ethics and Social Responsibility

Knowledge, Learning, Quality, and Continuous Improvement Knowledge Management Change, Creativity, Innovation, and Entrepreneurship

Participative Management, Empowerment, and Teams

Structuring Reports and Assignments

Title: centre of page, accompanied by your name, course title and date Acknowledgments: you may wish to thank people that have helped with primary research away from the university. (ask your tutor) Abstract: a brief summary (usually 1 paragraph) of the report including conclusions and recommendations Contents: page No.s for each section including appendices List of tables/ illustrations: essential information should appear in the body of the report; supplementary tables etc. to be in the appendix Introduction and related terms and contents: background; nature of the area of issue; aims/ objectives Methodology: rationale for choice of method(s); conditions Indication of problems: results Analysis: discussion of findings; evaluation Conclusions: summary of key points Recommendations: future action required References: all sources to be listed in alphabetical order Appendices: further background information where available

How to Prepare Effective PowerPoint Presentations

Planning, creating and presenting a PowerPoint presentation needn't be difficult or stressful. Use these guidelines to improve the quality of your presentation. 1. The quality of the research. The topic should be thoroughly researched, with a number of different sources. e.g. Internet, library, journals etc

2. Organization. There should be a logical flow from beginning to end, like in written work..
3. The joy of six is a helpful rule of thumb. Use a maximum of six points per slide and six words per point. Use key phrases and include only essential information.

4. Use text sparingly.

5. Limit punctuation and avoid putting words in all capital letters. 6. Select colors with care.

7. The basic outline OR theme should not be changed. 8. Learn to navigate your presentation 9. Know how to and practice moving forward AND backward within your presentation.. 10. Font size 24-40 is considered to be appropriate. 11. Minimize fancy transitions. 12. Avoid switching between programs (such as calling up a Web page). 13. Do you want people to take notes during your presentation? Leave them sufficient time to do so. 14. Timing. Use one slide per minute as a maximum. 15. Visual images can be great, but they need to be selected carefully and be appropriate to the point(s) you want to make.

16. Have a Plan B in the event of projector failure/ technical difficulties. Get ready with printouts and handouts. 17. Wear executive attire (Tie preferred) and practice good posture at the time of presentation. 18. Avoid typical habits / words / repetitive gestures while presenting. 19. Try to make your presentation more interactive by involving audience. Give chance to speak, if someone is seeking the clarification. 20. Do not allow people to distract from main topic. Beware of hijackers.

FACILITY MANAGEMENT IN THE INDIAN CONTEXT

Contents
Sector Overview in India Future growth prospects Issues in Facility Management in Indian context Foreign systems in Indian Context do they work?? Case studies

Understand FM .
Facilities Managements Effectiveness is Measured Through
FM Is About Managing People and Places to Achieve Best Value for Money by Balancing Between User Needs and Business Needs to Achieve Optimum Organizational Effectiveness

helping Clients attract and retain good employees by providing an excellent working environment Value Organization For Needs Money
ENVIRONMENT WORKING

Infrastructure Micro-environ

Occupant Perceptions

Productivity

Facility Services

Cost

Sector Overview in India

New Delhi & NCR ( 20%)

Mumbai (10%)

Pune (10%)
Bangalore (35%)

Hyderabad (5%) Chennai (10%)

Others (10%) Others include Chandigarh, BBSR, Indore, Jaipur, Vizag, TVM, Calcutta etc

Total FM Market : Rs.225 Crores

Future Growth Prospects

FY 2003-04 FY 2004-05

Others
34%

IT/ITE S
42%

FY 2004-2005

28% 44%

Corporat e Office

20%

4%

19%

9% Area: 158 Million Sq.ft

Area: 125 Million Sq.ft

Retail

FY 2005-2006
FY 2006-07 19% 48%
23% 46% FY 2005-06

17% 16% Area: 255 Million Sq.ft

FY 2006-2007

18% 13% Area: 201 Million Sq.ft

Facility Management - Indian Context

Growing Market, limited trained manpower - hence prone to poaching No training institute with a focus to FM Acute manpower shortage foreseen in future Vendors as business partners Most facilities are over manned Performance based Management fee with a fair fixed fee Develop applicability of FM to all types of infrastructure like township,factory,hospitals, airports,STPI parks,Govt.establishments,etc

Shopping Malls
City Centre, Kolkata 400,000 Sq.ft March 2004 onwards

Metropolis-Hiland Park, Kolkata 175,000 Sq.ft October 2004 onwards

Sigma Mall, Bangalore 150,000 Sq.ft Oct 2004 onwards

Forum Mall, Kolkata 200,000 Sq.ft April 2003 onwards

Shopping Malls
High Street Phoenix Mall, Mumbai 450,000 Sq.ft Nov 2002 onwards

R Mall, Mumbai 250,000 Sq.ft March 2004 onwards

The Zone, Nasik 100,000 Sq.ft May 2004 onwards

Forum Mall, Bhubaneshwar 190,000 Sq.ft March 2004 onwards

Shopping Malls
Sahara Mall, Gurgaon 237,000 Sq.ft June 2003 onwards

Galaxy Mall, Gurgaon 160,000 Sq.ft June 2004 onwards

Mall management : planning and strategy

PROPER PLANNING INCLUDES: VISITORS MANAGEMENT OCCUPANTS MANAGEMENT SOUND INFRASTRUCTURE CREATION OF AN AMBIENCE

MALL MANAGEMENT : PLANNING AND STRATEGY

INFRASTRUCUTRE REQUIRED:
Uninterrupted Power Supply with 100% power backup HVAC with adequate redundancy Fire Fighting & Detection System Dedicated Security System ETP Plant Proper Sewage System Water Softening & Purification System P. A. System with Channeled Music Emergency Lighting in all areas Toilets - separate for customers & staff Building & Floor Directories Signages directing customers towards elevators, toilets, fire exits, etc.

Mall Management : Planning and Strategy

OCCUPANT MANAGEMENT:
Help desk Periodic feedback Coordinate construction of shops Billing Collections Attending to grievances & complaints Ensure observance of rules & regulations of the mall

Scope of Services
Utilities Management
Fire Detection and fire fighting system HVAC Lifts & Elevator Water and Fire Pumps Closed Circuit Television System Access Control System Vertical Elevation Systems Water & Fire Fighting Pumps Backup Power Supply

Service Management
Security Electrical & Mechanical DG & HVAC Operations House Keeping Sanitary & Plumbing Pest Control Landscaping Office Support Staff Water Effluent Treatment Plant Maintenance Parking Area Management

Management Functions
Quality Control Health and Fire Safety Preventive Management Energy Management Help Desk Vendor Management & Procurements Tender Processing Inventory Control Budgeting

Minor Repairs
Equipments Civil works Carpentry Masonry work Furniture Painting Trouble shooting Project Work

MALL MANAGEMENT: Typical Organization Structure

Deployment
Mall Manager MIS Exec Storekeeper Property Manager Shift Engineer CCTV Op DG Op Customer Care Exec Electrician Fire Officer Fire Tech Helper
Workplace Management & Consultants (NCR) Pvt. Ltd

Accountant

H/K Exec Plumber Lift Op

Security H/K Sup

AC Tech

Carpenter

Security Guard

MALL MANAGEMENT : TYPICAL MALL OPERATION SCHEDULE

Description of Mall Timings

OPERATION SCHEDULE Timings Duration 9 AM - 9 PM 12 Hrs.

Remarks

Cleaning Time Diesel Delivery

6 AM - 9 AM 7 AM - 9 AM

3 Hrs. 2 Hrs.

Major cleaning carried out before opening of Mall for customers, in presence of security staff.

Escalator / Lift Repairs

11 PM - 7 AM

8 Hrs.

Escalators generally require 5-6 hrs time for maintenance work, in the presence of security staff. To be carried out in the presence of security staff.

Garbage Disposal

7 AM - 8 AM

1 Hr.

Emergency Lighting

Required by Inverters and/or emergency lights in all common areas and shops. Typical minor electrical faults in shops require 10mins to 40mins to repair. Recommendation - Have ample number of electricians at all times. Normal maintenance of AHU's etc. installed in shops and common areas. Cleaning of filters etc. of AHU's, in the presence of security staff for common areas and in the presence of shop owners for the shop. All plumbing work to be done at night in the presence of the security staff.

Electrical Breakdown

24 Hrs.

24 Hrs.

Air Conditioning Maintenance Works

7AM - 10 AM

2-3 Hrs.

Plumbing Work

11 PM - 7 AM

8 Hrs.

Future trends
The building industry is recognizing the benefits of an integrated Facility Management Services and the trends are:
the increased availability of industry specific software packages that can provide for a wide range of FM requirements; data on assets such as buildings and equipment is being viewed as corporate information that is best managed by the FM department increasing interest in web based access to the FM services for improved access to information by the FM staff and others in the organization; more emphasis on business process re-engineering and staff training in order to maximize the use and benefits of the system; future interfaces with building automation systems in order to achieve further operating efficiencies.