2020 Engagement Survey Results Analysis

2020 Engagement Survey Results
Analysis
We care about your excellence

Contents
• Survey Overview
• 2020 Focus & Interventions
• 2020 Outcomes
• Engagement by Business Unit
• Engagement Summary
• Respondent Demographics
• Response Rate by Business Unit
• Favorability by Tenure
• Favorability by Factor
• Global Favorability Sentiments
• Global Changes from 2019
• Favorability by Location
• Favorability by Business Unit
Survey Overview
What is Engagement Score?

What is Percent Favorability?
The engagement score is the percent favorability of
This number reflects the percentage of employees the 4 questions in the survey factor Engagement
that agree that the organization does well for a Measure:
particular driver. Favorability is the percentage of
respondents that select a 4 or 5 on the scale from 1 1. I am motivated to work harder at Enquero than I
(strongly disagree) to 5 (strongly agree). have at past companies.
2. I feel comfortable telling friends that Enquero
For example, Leadership was reported as the most has great products or services.
favorable factor. 80% of survey indicate that 3. I would recommend Enquero to a friend as a
Enquero does well in that area. great place to work.
4. You'll probably see me working at Enquero two
years from now.
2020 Focus & Interventions
Based on 2019 Engagement Survey results
1. Launched Quarterly Check-Ins

59% Performance Management 2. Launched 1:1s
3. Implemented OKR training

4. Launched Primero for first time managers in
India
62% Career Growth
5. Launched Role Structure: Grow With
Enquero
6. Launched Rewards and Recognition Program

7. Launched Continuous Feedback through
SurveyMonkey
62% Culture of Feedback 8. Launched Quarterly Awards: Rockstar and Team
Awesome
9. Implemented Spot Bonus Award
2020 Outcomes
Favorability +9% on average for these 3 factors
59% Performance Management +11% 70%

in 2019 in 2020
62% Career Growth +6% 68%

in 2019 in 2020
62% Culture of Feedback +10% 72%

in 2019 in 2020
Overall Favorability by Business Unit
2019 2020 Change
Transformation + 65.8%
Business Consulting & PMO 52.3%
Data & Analytics 68.5% 76.8% 8%
Digital Engineering 66.1% 76.4% 10%
Employee Experience 71.6% 69.5% -2%
Enterprise Applications 65.6% 78.5% 13%
Finance 51.1% 74.3% 23%
Global Operations 74.4% 78.2% 4%
Marketing 68.5% 83.0% 15%
Platform & IP 76.9% 53.5% -23%
Sales & Strategic Accounts 75.0%
Engagement Score by Business Unit
2019 2020 Change
Transformation + 72.5%
Business Consulting & PMO 57.3%
Data & Analytics 66.8% 75.2% 8%
Digital Engineering 69.0% 76.9% 8%
Employee Experience 79.3% 76.7% -3%
Enterprise Applications 68.2% 82.3% 14%
Finance 58.5% 75.0% 17%
Global Operations 85.0% 84.0% -1%
Marketing 58.5% 68.8% 10%
Platform & IP 76.3% 56.8% -20%
Sales & Strategic Accounts 75.0%
Engagement Summary
7% unfavorable 19% neutral 74% favorable
76 73%
Engagement Score Favorability Breakdown Response Rate
Engagement Score*
*Benchmark Source: Reflektive

Engagement up +7% from 2019
2020 2019
76 73% 69 77%
Engagement Score Response Rate Engagement Score Response Rate
Response Rate by Business Unit
2019 2020 Change
Transformation + 82%
Data & Analytics 74% 78% 4%
Digital Engineering 82% 65% -17%
Employee Experience 95% 100% 5%
Enterprise Applications 83% 70% -13%
Finance 90% 100% 10%
Global Operations 96% 89% -7%
Marketing 75% 89% 14%
Platform & IP 37% 62% 25%
Sales & Strategic Accounts 25% 56% 31%
Delivery Management 100%
Favorability by Factor
2019 2020 Change
Career Growth 62% 68% +6%
Culture Of Feedback 62% 72% +10%
Performance Management 59% 70% +11%
Engagement Measure 69% 76% +7%
Work Environment 67% 77% +10%
Leadership 71% 80% +9%
Performance Drive 66% 70% +4%
My Manager 68% 80% +12%

Favorability by Tenure
2019 2020 Change
< 3 months 80% 76% -4%
3-6 months 65% 80% +15%
6-12 months 71% 81% +10%
1-2 years 57% 73% +16%
2-4 years 59% 69% +10%
4-6 years 72% 66% -6%
6-8 years 91%

Respondent Demographics
Tenure Region
4-6 years
4% United
States;
13.37%
2-4 years
24%
1-2 years
34%
3-6 months
2%
< 3 months
14%
India;
6-12 months 86.63%
22%
Global Favorability Sentiments
Positive Sentiments Negative Sentiments
Employee Experience, Finance, and Delivery Management North America & Europe regions achieved only 58% response
achieved 100% response rate on the 2020 Engagement Survey. rate on the survey.
India region achieved 76% response rate. Employees reported the lowest favorability against Career
Growth, at only 68% favorability overall.
Employees reported the highest overall favorability against the
My Manager and Leadership factors at 80% favorability Only 50% of employees feel that they are able to use some
overall. personal interests at work. This question returned the lowest
overall favorability.
90% of employees reported that they know how to do well in
their role. This question returned the highest overall Only 52% of employees feel there are compensated fairly for
favorability. their job.
Global Changes from 2019
Positive Sentiments
Negative Sentiments
Overall favorability is up by an average of 14% for employees
Overall favorability for new joiners with less than 3 months
between 3 months and 4 years tenure.
tenure is down 4% since last year.
6 of 9 business units reported higher engagement in 2020 as
Employees with 4-6 years tenure reported 11% less favorability
compared to 2019.
overall in 2020 than in 2019.
Overall engagement as an organization us up 7% from 2019.
Platform & IP was 20% less engaged in 2020 than in 2019.
Finance reported the largest increase in overall favorability,
Global Operations and Employee Experience reported slightly
23% higher in 2020 as compared to 2019.
lower engagement in 2020; 1% and 3% less respectively.
Enterprise Applications also reported a surge in overall
favorability, almost 13% higher than in 2019.
Favorability by Location
India
76% Response Rate in 2020
2019 2020 Change
Career Growth 62.7% 68.4% 6%
Culture Of Feedback 62.0% 72.2% 10%
Engagement Measure 67.8% 76.4% 9%
Leadership 68.8% 79.7% 11%
My Manager 69.2% 79.4% 10%
Performance Drive 66.0% 71.1% 5%
Performance Management 58.3% 70.0% 12%
Work Environment 65.5% 76.0% 11%

India
2019 2020 Change
< 3 months 79% 77% -2%
3-6 months 63% 84% +21%
6-12 months 71% 81% +10%
1-2 years 57% 73% +16%
2-4 years 54% 67% +13%
4-6 years 80%

India
Positive Sentiments
Negative Sentiments
India employees reported stark favorability improvements
The lowest rated factor for India employees is Career
across all factors since last year, on average a 9% increase
Growth at just 68% favorability.
in overall favorability.
Only 63% of employees in India say they understand how to
The most favorable survey factor for India employees is
grow their role at Enquero, and 33% confess they will likely
Leadership, reflecting almost 80% overall favorability.
no longer be at Enquero 2 years from now.
India employees reported the largest increase in
favorability on the survey factor Performance
Management, up 12% since 2019.
Overall favorability is up by an average of 20% for

employees between 3 months and 4 years tenure.
North America & Europe
2019 2020 Change
Leadership 77.5% 79.2% 2%
My Manager 67.8% 80.8% 13%

2019 2020 Change
< 3 months 83% 61% -22%
3-6 months 74% 66% -8%
6-12 months 73% 86% +13%
1-2 years 58% 76% +18%
2-4 years 63% 74% +11%
4-6 years 72% 60% -12%

Positive Sentiments
Negative Sentiments
Employees in North America & Europe expressed
improved remarks since 2019 across all the survey New hire favorability in North America & Europe, for
factors, with an average increase of 6% overall employees with less than 3 months tenure is down 22%
favorability. since 2019.
91% of respondents indicated that they feel their manager Only 60% of respondents from North America & Europe
cares about them as a person. This response was the most feel that their voice is valued at Enquero.
overwhelmingly favorable.
Only 66% of respondents say they like Enquero’s processes
Overall favorability is up by an average of 12% for for performance evaluation and goal setting, and just 62%
employees between 6 months and 4 years tenure. say they understand how their work is evaluated.
Employees reported a 12% increase in favorability for the Only 58% of employees in the region responded to the
survey factor Work Environment. survey, making up just 13% of the total survey respondents.
Favorability by Business Unit
Data & Analytics
2019 2020 Change

My Manager 71.5% 80.8% 9%
Data & Analytics
< 3 months 83.0%

84% of employees indicate that they have the right
6-12 months 89.0%
level of autonomy to do their job as well as a strong
leadership team.
1-2 years 80.7%
Only 66% of employees say that will likely be with
2-4 years 72.0%
Enquero for another 2 years.
4-6 years 57.0%
Only 43% say that they are compensated fairly for their
job.
Digital Engineering
2019 2020 Change

Leadership 68.3% 78.2% 10%
My Manager 72.1% 78.7% 7%
Digital Engineering
< 3 months 82.3%

6-12 months 84.3%
85% of employees would recommend Enquero as a
great place to work
1-2 years 74.7%
81% of employees believe in Enquero’s plan for future

2-4 years 66.0%
growth.
3-6 months 69.0%
Only 57% of employees say they use some of their
personal interests in their work.
4-6 years 78.0%
Employee Experience
2019 2020 Change

Career Growth 62.3% 55.6% -7%
Culture Of Feedback 66.8% 64.4% -2%
Engagement Measure 79.3% 76.7% -3%
My Manager 80.6% 86.0% 5%
Performance Drive 70.3% 64.0% -6%
Performance Management 67.5% 60.0% -8%
Employee Experience
6-12 months 70.0%

93% of employees in Employee Experience feel they
know how to do their job well. 1-2 years 67.0%
Only 30% of employees feel they are compensated 2-4 years 71.5%
fairly for their work.
Only 45% understand how to grow their role in

Employee Experience.
Enterprise Applications
70% Response Rate
2019 2020 Change

Leadership 69.3% 85.5% 16%
My Manager 63.6% 81.5% 18%
Enterprise Applications
94% of employees say they know how to do their job

well. < 3 months 100.0%
90% of employees feel comfortable to tell their friends 6-12 months 84.3%
about Enquero’s products and services, and they would
recommend Enquero as a great place to work. 1-2 years 75.3%
92% of employees feel that they Enquero has a strong 2-4 years 68.7%
leadership team.
Only 56% of employees say they use some personal

interests at work.
Finance
2019 2020 Change

My Manager 46.4% 70.0% 24%
Finance
100% of Finance employees say they know how to do

well in their job.
6-12 months 90.0%
90% of employees feel comfortable to tell their friends
about Enquero’s products and services. 1-2 years 92.0%
Only 40% of employees feel that they are developing 2-4 years 41.0%
valuable skills through the work they do.
Only 50% of employees feel that they can voice their

mistakes without fear of punishment.
Global Operations
2019 2020 Change

Leadership 95.0% 90.6% -4%
My Manager 56.0% 82.5% 27%
Global Operations
< 3 months 70.0%

100% of employees feel that Enquero has a strong 6-12 months 72.0%
leadership team, know how to do well in their job, and
would recommend Enquero to their friends as a great 1-2 years 85.0%
place to work.
2-4 years 92.0%
Only 56% of employees feel they get meaningful
recognition when they perform well.
Marketing
2019 2020 Change

Culture Of Feedback 72.3% 95.8% +24%
Engagement Measure 58.5% 68.8% +10%
Leadership 85.0% 81.3% -4%
My Manager 100.0% 95.0% -5%
Performance Drive 63.4% 87.5% +24%
Performance Management 41.5% 71.9% +30%
Work Environment 66.8% 90.6% +24%
Marketing
6-12 months 89.0%

100% of employees feel that their manager sets a high level of
excellence on the team, and they can voice their mistakes 1-2 years 77.0%
without fear of punishment. The respondents also unanimously
voice that their manager helps hem solve problems, and the
feedback they receive helps them to continuously improve.
Only 50% say they know how to grow their role and will likely
still be at Enquero 2 years from now.
Platform & IP
2019 2020 Change

Culture Of Feedback 75.7% 57.6% -18%
Leadership 75.0% 71.6% -3%
My Manager 87.6% 60.9% -27%
Performance Drive 80.0% 54.5% -25%
Performance Management 65.3% 52.3% -13%
Work Environment 78.8% 61.4% -17%
Platform & IP
82% of employees believe that our leaders act in

alignment with the company-stated values. < 3 months 47.0%
Only 27% of employees say they can use some personal 6-12 months 49.0%
interests at work.
1-2 years 63.0%
Only 36% know how to grow their role at Enquero.
2-4 years 55.0%
Only 50% of employees feel they are developing
valuable skills through their work and feel motivated to
work harder at Enquero than at past companies.
Transformation +
2020
Career Growth 56.7%
Culture Of Feedback 61.7%
Engagement Measure 72.5%
Leadership 71.3%
My Manager 76.0%
Performance Drive 61.0%
Performance Management 61.3%
Work Environment 71.3%
Transformation +
< 3 months 71.0%

80% of employees would recommend Enquero to their 6-12 months 73.0%
friends as a great place to work.
1-2 years 56.0%
Only 53% say they like Enquero’s processes for
performance evaluation and goal-setting. 2-4 years 60.5%
Only 65% of employees feel that work we work on at 3-6 months 89.0%
Enquero matters, their work is challenging, and they
will likely still be here 2 years from now. 4-6 years 45.0%
Digital Sales
2020
Career Growth 86.7%
Culture Of Feedback 93.3%
Engagement Measure 75.0%
Leadership 90.0%
My Manager 100.0%
Performance Drive 80.0%
Performance Management 85.0%
Work Environment 95.0%
Digital Sales
6-12 months 75.0%
100% of employees say they know how to do well in

their job and understand how their work will be
evaluated.
Only 60% of employees feel comfortable to tell their

friends about Enquero’s products and services.
2021 Focus & Interventions
Based on 2020 Engagement Survey results
1. Placeholder
68% Career Growth 2. Placeholder
3. Placeholder
4. Rework OKR framework

70% Performance Management
5. Placeholder
6. Placeholder
70% Performance Drive 7. Placeholder
8. Placeholder
9. Enhance rewards and recognition program

72% Culture of Feedback 10. Placeholder
11. Placeholder
We care about your excellence

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2020 Engagement Survey Results

We care about your excellence

What is Engagement Score?

1. Launched Quarterly Check-Ins

3. Implemented OKR training

6. Launched Rewards and Recognition Program

59% Performance Management +11% 70%

62% Career Growth +6% 68%

62% Culture of Feedback +10% 72%

7% unfavorable 19% neutral 74% favorable

*Benchmark Source: Reflektive

Career Growth 62% 68% +6%

Culture Of Feedback 62% 72% +10%

Performance Management 59% 70% +11%

Engagement Measure 69% 76% +7%

Work Environment 67% 77% +10%

Leadership 71% 80% +9%

Performance Drive 66% 70% +4%

My Manager 68% 80% +12%

< 3 months 80% 76% -4%

3-6 months 65% 80% +15%

6-12 months 71% 81% +10%

1-2 years 57% 73% +16%

2-4 years 59% 69% +10%

4-6 years 72% 66% -6%

6-8 years 91%

Positive Sentiments Negative Sentiments

2019 2020 Change

Career Growth 62.7% 68.4% 6%

Culture Of Feedback 62.0% 72.2% 10%

Engagement Measure 67.8% 76.4% 9%

Leadership 68.8% 79.7% 11%

My Manager 69.2% 79.4% 10%

Performance Drive 66.0% 71.1% 5%

Performance Management 58.3% 70.0% 12%

Work Environment 65.5% 76.0% 11%

2019 2020 Change

< 3 months 79% 77% -2%

3-6 months 63% 84% +21%

6-12 months 71% 81% +10%

1-2 years 57% 73% +16%

2-4 years 54% 67% +13%

4-6 years 80%

Overall favorability is up by an average of 20% for

2019 2020 Change

Career Growth 58.7% 60.4% 2%

Culture Of Feedback 61.7% 67.3% 6%

Engagement Measure 70.5% 73.6% 3%

Leadership 77.5% 79.2% 2%

My Manager 67.8% 80.8% 13%

Performance Drive 65.0% 65.7% 1%

Performance Management 60.8% 66.0% 5%

Work Environment 72.8% 84.4% 12%

2019 2020 Change

< 3 months 83% 61% -22%

3-6 months 74% 66% -8%

6-12 months 73% 86% +13%

1-2 years 58% 76% +18%

2-4 years 63% 74% +11%

4-6 years 72% 60% -12%

2019 2020 Change

< 3 months 83.0%

2019 2020 Change

< 3 months 82.3%