PROFESSIONAL DEVELOPMENT

& APPLIED ETHICS

INSTRUCTOR:
MAE KARREN C. CRUJEDO

 Bachelor of Science in Hotel and

Restaurant Management – MSU,
Marawi City

 Master in Management Major in

Business Administration – On going
SUBSTITUTE:
MA. JELAMIE LIBRES

 Bachelor of Science in Hospitality

Management – CSUCC
ONLINE CLASS POLICIES
1. Use your new gmail account
surname.firstname.csucc@gmail.co
m
in any of your school online
transaction.
2. Personalized all your social media
account by using your real name
and picture.
3. Download a google classroom
application to access your
instructor’s lessons. (You may also
download the google meet and
zoom application just in case your
instructors want to meet you
through online.)
4. Be on time and attentive. (Be ready
at least 15 minutes before the class
begins and check if your gadgets
and connection work well.
ONLINE CLASS POLICIES
5. Avoid eating and drinking so you
won’t distract your instructor and
classmates.
6. Do not post your instructors learning
materials such as power point
presentation and hand-outs to any
social media platforms.
7. Be respectful.
8. Always check your gmail inbox and
google classroom for any
announcements from your
instructors.
9. Find a comfortable and quite place to
study.
10. Turn off/mute your speaker while
your instructor and classmate are
speaking.
ONLINE CLASS POLICIES
11. Activate your camera so that
your instructor and classmate
can see you.
12. Use certain icon to briefly
deliver your thought when you
are in the mute mode on.
13. Wear appropriate clothes like
you always do when you
attend the physical classroom.
14. Post only relevant messages
and comments.
15. Submit outputs and
requirements on time.
ONLINE CLASS POLICIES
16. And most of all, respect
your instructor’s privacy
especially when messaging
them privately.
a. Observe your instructors
working hours. Don’t message
your instructors during wee
hours. Your instructors will
only answer your quarries
between 8:00 – 5:00 unless its
an emergency.
b. In messaging or calling your
instructor, make sure to greet
them properly and state your
name.
 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS COURSE OUTLINE
I. THE NATURE AND CHARACTERISTICS OF
PERSONALITY
a. Definition and Nature of Personality
b. Determinants of Personality
c. Characteristics of Personality
d. How Well Have You Come to Know Yourself?
e. How Well Have You Come to Accept Yourself?
f. Do’s and Don’ts of Personality
 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS COURSE OUTLINE
II. THE IMPACT OF OUR IMAGE AND PROJECTING A
POSITIVE SOCIAL IMAGE
a. What is Image?
b. Impact of Your Image
c. Aspects that Make Me Who I am
d. How do You Want to Look?
e. Definition and Importance of Social Image
f. Good Grooming and Proper Hygiene in the Tourism and
Hospitality Industry
g. Proper Way of Introduction
h. Body Language
 PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS COURSE OUTLINE

III. COMUNICATION SKILLS IN THE TOURISM AND

HOSPITALITY
a. Communication Process
b. Communication in the Workplace
c. Communication Barriers
d. Public Speaking
PROFESSIONAL DEVELOPMENT AND
APPLIED ETHICS COURSE OUTLINE

IV. LEADERSHIP IN THE TOURISM AND

HOSPITALITY INDUSTRY
a. Overview of Leadership
b. Types of Leadership
c. Leadership in Tourism and Hospitality Industry
d. Developing Leadership Skills
e. Group Dynamics
f. Team Building
 PROFESSIONAL
DEVELOPMENT AND APPLIED
ETHICS COURSE OUTLINE

V. GUEST RELATION IN THE TOURISM AND

HOSPITALITY INDUSTRY
a. Definition of Guest Relations
b. The Nature of Guest Relations
c. Guest Relation Skills
 PROFESSIONAL DEVELOPMENT AND APPLIED
ETHICS COURSE OUTLINE

VI. STRESS MANAGEMENT IN THE TOURISM AND

HOSPITALITY INDUSTRY
a. Emotion and Motives
b. Kinds and Classification of Emotion
c. Controlling Emotions for Hospitality and Tour
d. How to Cope with Stress
 PROFESSIONAL DEVELOPMENT
AND APPLIED ETHICS COURSE
OUTLINE

VII. SOCIAL GRACES AND ETIQUETTE

a. Social Graces
b. Proper Telephone Etiquette
c. Business Conduct and Office Etiquettes
d. Table Manners
e. Etiquette in Public Areas
 PROFESSIONAL DEVELOPMENT AND APPLIED
ETHICS COURSE OUTLINE

VIII. JOININGTHE TOURISM AND HOSPITALITY

INDUSTRY
a. Resume Building
b. The Cover Letter
c. On the Job Interview
EXPECTED ACTIVITIES AND
REQUIREMENTS

1. Quizzes
2. Assignments
3. Hands-on Activities
4. Video Presentations
CRITERIA FOR
GRADING
 Major Examination (Midterm & Final) 60 %
MIDTERM – 30%
FINAL – 30%
 Quizzes/Recitation/Oral Presentation 40%

 Total Grade Percentage 100 %

PROFESSIONAL DEVELOPMENT
& APPLIED ETHICS