Basic Computer & Network

Troubleshooting

TLA 2003 Net Fair II / Richard Wayne

Contact Information

 richard.wayne@utsouthwestern.edu
 214.648.4755

TLA 2003/Troubleshooting/Richard Wayne 2

Presentation Outline

 My background
 UT Southwestern Medical Library
 Audience check
 Approach
 Computer troubleshooting
 Network troubleshooting
 Further reference
 Q&A
TLA 2003/Troubleshooting/Richard Wayne 3
My Background

 Over 20 years professional experience in I.T.

 Over 10 years focused on library technology
 MBA
 Assistant Director of Information Systems, UT
Southwestern in Dallas
 Consultant, Strategic Information
Management Services

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UT Southwestern Library
 Large academic
medical library
 Heavy investment in
networked technologies
 Systems staff
 300+ computers
(Windows/UNIX
servers, PCs, Macs,
PDAs)

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Some Other Libraries

 We’ll use the DeSoto Public Library and the

Lancaster Veterans Memorial Library as
public library examples in contrast to UT
Southwestern

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Audience Check
 What’s the level of
computer experience?
 What’s the level of
network experience?
 User versus
technician?

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Troubleshooting

 From www.webopedia.com - To isolate the

source of a problem and fix it. In the case of
computer systems, the term troubleshoot is
usually used when the problem is suspected
to be hardware -related. If the problem is
known to be in software, the term debug is
more commonly used.

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Set the Stage

 "Give a man a fish, and you feed him for a

day. Teach a man to fish, and you feed him
for a lifetime." – Lao Tzu

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Approach – I - Prevention

 Prevent problems from happening

 Hardware & software life cycle
 Get good stuff with manuals and software and support
and longevity
 System specifications come in handy
 Apply updates and patches (see next slide)
 Install programs judiciously

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Approach II - Updates

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Approach - III

 Do no harm
 Think through your plan
 Time involved
 Parts needed
 Tools needed
 Back out plan – Plan B
 Do you have a good backup strategy?

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Approach – IV – Restore Points

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Approach – V – Emergency Repair Disk

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Approach – VI - What Do Staff &
Patrons Really Need To Do?

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Computer Troubleshooting
 Take a deep breath
 Think it through
 Take your time

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Windows Troubleshooters

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Windows Help

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OEM Assistance

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Remote Assistance

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3rd Party Utilities - I

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3rd Party Utilities - II

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3rd Party Utilities – III

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Online Help - I

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Online Help - II

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Computer Troubleshooting Finale
 Keep your computers
clean and updated
 Use available
resources
 Ask “What changed?”

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Network Troubleshooting

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Education Is The Key

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Network Diagrams Are Invaluable

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Your Neighborhood

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Ipconfig – What’s Set On The PC?

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Ipconfig - Results

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Network Connection Details

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Give me a ping, Vasily. One ping only
please!

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Tracert

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DNS Troubleshooting

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Network Monitor

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The Key In Network Troubleshooting:

 Isolate the problem:

 Cable
 PC
 Switch
 Router
 DNS

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Further Reference - I

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Further Reference - II

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Further Reference – III – Books, Books,
Books…

cavorite-lis
n
-fGET
tg/stores/d
communit
rate-item
cust-rec
just-say-no
true
m/justsay

TLA 2003/Troubleshooting/Richard Wayne 41

Questions And Maybe a Few Answers?

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