Discovering Computers

Enhanced Edition
©2017
Tools, Apps, Devices, and the Impact of
Technology

Chapter 10
Working in the
Enterprise
Objectives Overview

Identify the
Describe various
Identify the qualities of components of and
information systems
valuable information steps in information
used in an enterprise
literacy

Describe career
Identify job titles and
opportunities available
responsibilities for
in various segments of
various technology jobs
the computer industry

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See Page 552 2
or duplicated, or posted to a publicly accessible website,
for Detailed Objectives
in whole or in part.
The Technology Industry

• Nearly every jo requires you to interact with

technology to:
– Complete projects
– Exchange information with coworkers
– Meet customers’ needs
• As new technologies emerge, organizations look
for potential employees who possess skills and a
desire to learn and who are comfortable using all
types of technology
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in whole or in part.
The Technology Industry

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Figure 12-1 in whole or in part.
Information Systems in the Enterprise

• An information system is a set of hardware,

software, data, people, and procedures that work
together to produce information
• To assist with sound decision making, information
must have value

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in whole or in part.
Information Systems in the Enterprise

• For information to be valuable, it should be:

Accurate Verifiable Timely Organized

Accessible Useful Cost

effectiv
e

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in whole or in part.
Information Systems in the Enterprise

• A typical enterprise consists of a wide variety of

departments, centers, and divisions — collectively
known as functional units

Engineering or Product
Human Resources (HR) Manufacturing
Development

Marketing Sales Customer Service

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in whole or in part.
Information Systems in the Enterprise

• Enterprise Resource Planning (ERP) integrates

MRP II with the information flow across an
organization to manage and coordinate the
ongoing activities of the enterprise
Manufacturing Accounting and
Product planning Sales
and distribution finance

Customer
Human resources
support

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in whole or in part.
Information Systems in the Enterprise

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Figure 12-2 in whole or in part.
Information Systems in the Enterprise

Document Management Content Management

System (DMS) System (CMS)
• Allows for storage and • Enables and manages the
management of a publishing, modification,
company’s documents organization, and access of
• Supports access control, various forms of
security, version tracking, documents and other files
and search • Provides security controls
• Content added through a
graphical user interface or
webpage
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in whole or in part.
Information Systems in the Enterprise

• A transaction
processing system (TPS)
is an information
system that captures
and processes data
from day-to-day
business activities
– Online transaction
processing (OLTP)

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Figure 12-3 in whole or in part.
Information Systems in the Enterprise

• A management information system (MIS) is an

Information system that generates accurate,
timely, and organized information, so that
managers and other users can make decisions,
solve problems, supervise activities, and track
progress

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in whole or in part.
Information Systems in the Enterprise

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Figure 12-4 website, in whole or in part.
Information Systems in the Enterprise

• A decision support
system (DSS) helps
users analyze
information and make
decisions
– Online analytical
processing (OLAP)

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Figure 12-5 website, in whole or in part.
Information Systems in the Enterprise

• An expert system is an information system that

captures and stores the knowledge of human
experts and then imitates human reasoning and
decision making

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Figure 12-6 in whole or in part.
Technology Careers

• Business and government organizations of all sizes

use a variety of computers, mobile devices, and
other technology
• Larger organizations use computers and other
technology to answer and route phone calls,
process orders, update inventory, and manage
accounts receivable, accounts payable, billing, and
payroll activities

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in whole or in part.
Technology Careers

• IT jobs usually are divided into the following

areas:

Research and
Technical support
Management software Operations
development services

Information
Training/Support Marketing/Strategy
security services

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in whole or in part.
Technology Careers
• The technology equipment
field consists of manufacturers
and distributors of computers,
mobile devices, and other
hardware, such as magnetic
and optical drives, monitors,
printers, and communications
and networking devices
• The software and apps field
consists of companies that
develop, manufacture, and
support a wide range of
software and apps for
computers, the web, and
mobile devices

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Figure 12-8 in whole or in part.
Technology Careers

• The technology service and repair field provides

preventive maintenance, component installation,
and repair services to customers

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Figure 12-9 in whole or in part.
Technology Careers

• Technology salespeople must possess a general

understanding of technology and a specific
knowledge of the product they are selling

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Figure 12-10 in whole or in part.
Technology Careers
• Schools, colleges, universities, and private companies
all need qualified educators to provide technology-
related education and training
• Corporate trainers teach employees how to use
software and apps, design and develop systems,
write programs, integrate and sync data from apps
used on multiple devices, and perform other
technology-related activities

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Figure 12-11 in whole or in part.
Technology Careers

• A help desk specialist answers hardware,

software, and networking questions in person,
over the phone, or electronically via email or
a chat room
• An IT consultant, typically hired based on
expertise, provides technology services to his or
her clients

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in whole or in part.
Technology Careers

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Table 12-2 website, in whole or in part.
Technology Careers

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Table 12-3 website, in whole or in part.
Technology Careers

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Table 12-4 in whole or in part.
Technology Careers

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Table 12-5 in whole or in part.
Technology Careers

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Table 12-6 in whole or in part.
Technology Careers

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Table 12-7 in whole or in part.
Summary

Various technology
Information
career fields and
systems in an
specific technology
enterprise
jobs

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website, in whole or in part.