SGI 2015

‘REDUCE COST ON
WARRANTY
REJECTION’

“TAMPOI THE GREAT”

PRESENTER: SITI NORAIDA BINTI ADAM
BRANCH :EAS TAMPOI
VENUE: EAS, MELAKA TUN PERAK
DATE: 12th Oct 2015
 TEAM MEMBER
MOKAN A/L
PONNUSAMY
(FACILITATOR)

MOHD NOAH RASHID SITI NORAIDA ADAM SABARUDIN NAIM

(TEAM LEADFER) (RECORDER) (TEAM MEMBER)

MOHAMAD ZARIF FIKRI SHIRLEY ONG

(TEAM MEMBER) (TEAM MEMBER)
LOGO AND MOTTO

• LOGO
• “Time is gold and
time is limited

• MOTTO
• “The golden eye”
 THEME SELECTION
 Utility (water) <RM300
 Utility (Electricity) <RM1500
 Training <RM300
 Travelling <RM250
 Stationery and Printing <RM1k
 Reduce warranty rejection >RM1K

• Check early month of 2015 warranty

rejection is not healthy
• Need an improvement
 CURRENT STAGE
WARRANTY REJECTION (SOUTHERN 1- EAS TAMPOI)
60 30000.00

• Check early month of 2015

50 warranty rejection is not
25000.00
healthy
• Need an improvement
40 • Set up target below 10 cases per 20000.00
month @ RM1K per month

30 15000.00

20 10000.00
Target: <10unit
10 5000.00
Target: <RM1K
0 0.00
JAN FEB MAC
 LISTING THE CAUSES
MACHINE MAN

REDUCE ON
ELECTRICITY BILL

MATERIAL METHOD
 LISTING THE CAUSES
MACHINE MANPOWER

System down Overload of

work
No latest version
of FRS No PIC

No proper REDUCE COST

Overlooked Task training ON
WARRANTY
REJECTION
No
No manual SOP communication

Insufficient Not followed

documents: SOP set by HQ
Pictures,TR,approval
Not CAUSED:
• No PIC
monitor • No proper training

MATERIAL METHOD
ROOT CAUSE ANALYSIS

1) No
awareness on 1) Not well- 1) No
handling controlled. person in
process charge to
handle the
process
2) Lack of
management 2) No proper 2) No proper
on warranty technique by training for
process or following SOP PIC
procedures
 COUNTERMEASURES
ROOT CAUSES WITHIN COUNTERMEASURES
AUTHORITY

Appointed person in charge

to compliance with
warranty policies and
1) No person in charge to procedures
handle the process

2) No proper training for Send PIC to training on

PIC warranty claim and allowed
buddy system to create
awareness for PIC
 EXECUTION

WHAT TO DO HOW TO DO WHO WHEN TO

TO DO DO

• To SUBMIT of warranty claim HOW/PIC ASAP

1. Appointed • To MONITOR on warranty
person in return in WMS
charge to • Prepared for return parts to
compliance supplier/EAS HQ
with warranty • To prepare Technical Report
policies and
procedures
 EXECUTION
WHAT TO DO HOW TO DO WHO TO WHEN TO
DO DO

2) Send PIC to • To send Person In Charge of HOW and Immediate

training on warranty for training PIC action
warranty claim • Buddy system: warranty
and allowed
buddy system to  To request current PIC to
create awareness hand over/train the
for PIC warranty SOP to a new PIC
 To request help the other
branch (EAS Skudai /Johor
Jaya) to train a new PIC
 FINAL RESULT
WARRANTY REJECTION (SOUTHERN 1- EAS TAMPOI)
• Still need improvement to reduce
cost of warranty rejection
• On June 2015, new PIC is take
80
over the warranty procedure.
30000
• We already achieve the target by
702015 and in
unit started on April
RM on May 2015. 25000
60
20000
50

40 15000

30
10000
20
Target: <10unit
5000
10
Target: <RM1K
0 0
JAN FEB MAC APR MAY JUN JULY AUG
WARRANTY PROCESS FLOW
NISSAN NATIONWIDE
 STANDARDIZATION
 Assigning a new PIC

Name: Sabarudin Bin Naim

Designation: Technician/Warranty PIC

 Role of new PIC:

1. Check Return in WMS (e.g. T-Return, R-Return)
2. Prepare TR
3. Return part to supplier
4. Submission of WCO
Standardization…..cont’
 BUDDY SYSTEM
1. The new PIC (Sabarudin) has attended on job training by old
warranty PIC (Mohd Noah)
2. Noah is helped and guided Sabarudin along the process of
warranty procedure.
3. They are sharing their knowledge together about SOP of warranty
Standardization…..cont’
 TRAINING
1. Recently, Mr. Hamizan and Mr. Firdaus from warranty
department PJ HQ is provided a training on warranty SOP about 1
½ days.
2. They are sharing their knowledge and guided Sabarudin about
warranty process according to SOP.