SGI 2015

(IMPROVING VEHICLE CLEANLINESS)

“CLEAN & SHINE”

PRESENTER: MOHD ZARIF FIKRI BIN AMRAN
BRANCH :EAS TAMPOI
VENUE: EAS, MELAKA TUN PERAK
DATE: 13th Oct 2015
 LOGO & MOTTO

LOGO MOTTO
 GROUP MEMBER
MOKAN
(FACILITATOR)

ZARIF FIKRI
(TEAM LEADER)

SITI NORAIDA MOHD NOAH FEROHSHAH MOHD SYAFIQ

(RECORDER) (TEAM MEMBER) (TEAM MEMBER) (MEMBER)
 THEME SELECTION
Service Cycle Time >85%
Service quality >85%
Fix It Right 1st Time >93%
Promise Time >93%
Friendliness of SA >92%
Explanation Before >93%
Not ok, need
and After Service improvement
Vehicle Cleanliness <85% due to give an
impact on
image of
company
 CURRENT CONDITION
• Check 2 months early 2015 the
result is not satisfied.
• Need an improvement
• HQ Target: 93%
• W/shop target: 85%

100
LCSI
90 Target=RM93%
W/shop
80 Target=RM85%

70
60
50 JAN
40 FEB
30
20
10
0
% PERCENTAGE
 LISTING THE CAUSES
MACHINE MANPOWER

Machine not up No PIC to

to date audit
Machine broke
Not enough
down
worker
No maintenance IMPROVING
on machine VEHICLE
CLEANLINESS
Sponge or
No proper
cotton rag not
audit (QC)
clean
No proper
Low quality of
process on car
detergent/soap
wash CAUSED:
Water pressure • No PIC to audit /
No quality on job checked
too slow perform
 No proper technique
METHOD and systematic process
MATERIAL
 ROOT CAUSE ANALYSIS

• Not well- • Not enough • No PIC to

controlled man power audit

• Car wash • Lack of

staff did not knowledge • No proper
carry out on how to technique
quality job carry out a and
quality job systematic
with limited car wash
time process
 COUNTERMEASURE
Root Causes Within Authority Countermeasures

1) No person in charge for Appoint person in

handling the process of charge for handling of
car wash car wash process
 

 
 No proper technique and
systematic process Create a proper process
and make an
understanding among
staffs regarding the
process of car wash
What to do
EXECUTION
How to do Who to do When to
do
   
1. Appoint person in • To request an additional general worker for  HOW/ PIC Mac 2015 
charge for car wash PIC from Rahman Car Wash (Rahman Car
handling car wash Wash)/SA  
process • To check a quality of car wash before
delivery to customer.    

 
2. Create a proper • To brief staff about the process which had Admin/SA/ MAC 2015
process and make been create (check quality of cleanliness after HOW/Rahman
an understanding car wash ) and make sure that all staff Car Wash  
among staffs understand about all their role on this project  
regarding the  
process of car • Used a walkie talkie as a tools to make the  
wash process and procedure easier
 
 
 FINAL RESULT
• Had improvement on workshop
CLEANLINESS OF VEHICLE AFTER SERVICE target >85%
-SOUTHERN 1 (EAS TAMPOI)- • Still could not achieved LCSI
LCSI SUMMARY REPORT 2015 target 93%
100%
LCSI
90% 88% 88% 88% Target=RM93%
85% 85% 83%
81%
80% 78% W/shop
Target=RM85%
70%
60%
50%
40%
30%
20%
10%
0%
JAN FEB MAC APRIL MAY JUNE JULY AUG
 STANDARDIZATION
Additional Worker
He will carry out all the car
wash process .
Current worker + PIC
 He will carry out all the
process of car wash
 He is ‘middle man’
between EAS Tampoi and
car wash department.
STANDARDIZATION…….cont’
Proper process and Quality Control
1. Discussion with car wash workers about their
performances and development with referring to
LCSI report every month.
STANDARDIZATION…….cont’
Proper process and Quality Control
2. Inspection on quality of car wash before deliver to
customer by Car Wash PIC and Service Advisor

PIC will walk PIC car SA will walk SA deliver

around for wash will around to vehicle to
internal and return the double customer
external car key to check for
vehicle Service vehicle
cleanliness Advisor cleanliness
THANK YOU