Ravi Shankar Tiwari || Mobile No: +91-9599785865 || E-Mail: reachravishanker@gmail.

com ||
Automation & Service Operations, Process Excellence & Project Delivery Professional.
Looking for challenging role in Digital Transformation/ Re-Engineering / Continuous Process Improvement /
Change Management / Consulting, which provides exposure to the latest in digital / internet technology.

PROFILE SUMMARY
 A professional with 13+ Years’ experience in Engg. & Tech. management, Process consulting, Process
automation, Change management, Project management, Quality management & Culture development.
 A versatile professional with rich experience in creating high performance teams (that do more with less)
by enabling team trust, team mentoring, design thinking, strategic partnership and transition management.
 Sees the big picture in context of organization, able to identify the issues at organization level.
 Currently associated with Lava International Ltd. as Sr. Manager – Special Projects.
 Certified Master Black Belt (ISI, 2017), Black Belt Certified (Samsung Innovation Institute, 2012)
 An adept professional capable of handling Cross Functional Team and Stakeholders in VUCA business
environment.

CORE SKILLS
Process / Product
Operations Customer Service Automation
Excellence
Stakeholder Management Customer Journey / Life Cycle Mobility UI / UX . Cross Functional Team Leader
Operations Management Service Delivery & Blue Printing Functional requirement review. BSC / VSM / Flow Control
Process Mapping: Review & Gap Project Management &
Performance Management Relationship Management
Analysis. Consulting: 6 σ MBB
SLA Adherence Customer Satisfaction User Acceptance Testing review Centre of Experimentation
RCA & Data Analysis Customer Communication Go-Live: MDM Scrum / Agile methodologies
Conflict Resolution Continuous Improvement Post Go-Live Support Lean Thinker, Problem Solver

WORK EXPERIENCE (13 Years +)

LAVA INTERNATIONAL LTD. (Mobile Phone) 3 Years & 6 Months.
Product Excellence – Sr. Manager (Special Projects) 9 Months. (May’18 to till date)
Job Responsibilities – Strategic Alliances with Telecom Operators & Other Players.
– Market Innovation Manager: Leader for Consumer Financing Pilot.
– Implementation Manager for Consumer Financing Project. (WIP Project)

Achievements • Increased the market share for feature phones in Mah. , MP & CG by 15% by
bundling Lava Handset & Special Idea plan for consumers.
• Increased market share: Lava Smart phones by 3X in Pilot by Consumer Financing.
Process Excellence – Manager  Sr. Manager (Customer Services) 2 Years & 9 Months. (Jul’15 to Apr’18)
Job Responsibilities – Process Standardization & Change Manager. – Process Automation Manager.
– Cost Control Manager. – Field Trouble Ticket Manager. – Consumer Journey Mgr.
– Business Process Re-Engineering Manager. –Consumer Experience Manager.

Achievements • Helped to increase the Sales by 40% in OND 2017 by effective implementation of
“Money Back Challenge” process on the field. – This project won the Golden
Peacock Award for most innovative product / service in electronics industry.
• Automated the Defective Spares & DOA collection processes – This helped to
reduce the TAT from 60 days  15 days.
• Developed a 2-Tier Automated Billing System – This helped to reduce the billing
cycle: 2 days per cycle to 0.5 days per cycle.
• Implemented GST Transformation in Customer Service Delivery.
• Reduced the cost of spare ordering by effective execution of IMEI Reader Project
across PAN India Service Centres. – This helped to reduce the monthly consumption
of the Spare Parts from 21 Cr/ month  7 Cr/ month. Also, the monthly labour
pay-out to Service Centres was reduced from 3 Cr / month  1.5 Cr / month.
• Corrected the fundamental flaws in the Inventory Management & devised checks
and balances in the processes to avoid any material leakages – This helped to
 arrest material leakages worth 1 Cr / Annum.
• Implemented Early Warning System to identify and initiate quality corrections at
the source to reduce the market AFR.
• Implemented the Hub & Spoke Service Delivery model- This helped to maintain
reach in market and at the same time keep the cost under check.
• Automated process for Discrepancy part settlement & recall of Non-Moving
spares from Service Centre to Plant.
• Implemented by ISO 9001& ISO 10002 Quality Management System.
• Recipient of the Director’s Award, Super Star and Golden Six Sigma Awards.
SAMSUNG INDIA ELECTRONICS PVT LTD. (Consumer Durables) 7 Years & 9 Months.
Product & Process Engineering– Engineer  Sr. Engineer.  Assistant Manager  Deputy Manager
Job Responsibilities – Improvement Leader. – Industrial Engineering Leader. – Change Manager.
– Process Quality Improvement Leader. –Audits and Compliances Manager.
– New Model Team Member. – Support Systems Member. – Cost Control Leader.
– 6 σ Office Manager. – People Development Leader. – Innovation Manager.

Achievements • Increased LOB from 75%  89%, this lead to constraint identification and flow
improvement on the line.
• Increased the plant output by reducing the Takt Time from 14.1 sec  11.7 sec.
• Reduced the plant scrap from 0.38% to 0.14%.
• Unplanned line stop reduced by 28%  4% by employee R & R program.
• Reduced the Market Defect: Annual Failure Rate from 2.5%  0.9%.
• Successfully led Gas Leak T/F, to reduced defects 8000 PPM  250 PPM.
• Led the subsidiary to achieve # 1 global SQA ranking.
• Launched various refrigerator models like Belle Cote, Trinity, AMITA & 3050.
• Leader for the cost optimization project, saved 5.1 M$ through HARVEST.
• Holder of 6σ Office, “Change Manger” hence trained for 50 Green Belts and
mentored over 150 projects.
• Instituted the Brazing School and led various Quality Circles & Kaizens for
manpower and culture development in manufacturing plant.
• Envisioned the roadmap for Brazing, Testing & Vacuum tech. for Ref plant.
AVERY DENNISON INDIA PVT. LTD. (Paper Industry) 2 Years & 3 Months.
Management Trainee  Engineer
Job Responsibilities – Quality Assurance. – Statistical Process Control. – Equipment Maintenance.
– ERP Implementation. –Six Sigma Green Belt.

Achievements • Implemented the MFG-Pro ERP at manufacturing plant as Engineering expert.

• Set-up the quality lab at Green Field Project, Ranjangaon facility.
• Set up an Inventory Ageing Control Process; this saved 60K$ / Annum.
• Reduced adhesive wastage; this saved 20K$ / annum.

CERTIFICATIONS & EDUCATION

 Master Black Belt Certified from Indian Statistical Institute in 2017.
 Full Time Black Belt: Certified Black Belt, Trainer & Coach (Samsung University, South Korea)
 HA Bridge Program: 5 Months Training on Refrigerator Technology and Management Skills at South
Korea.
 ISO 9K1 Lead Auditor. Implemented ISO 9001 & 10002 at Lava International Ltd.
 Global Operations Leadership Development (GOLD Associate) at Avery Dennison.
 Bachelor of Technology in Mechanical Engineering from Jamia Millia Islamia, 2005.
 Summer Internship at Maruti Udyog Limited, 6 Weeks: 2004 & NTPC Badarpur Power Plant, 2003.
PERSONAL INFORMATION
- Date of Birth: 4th Feb 1983. – Marital Status: Married. – Present Location: Noida.

KEY INTERESTS & PURPOSE OF LIFE

- New Technologies that are going to redefine the future. AI, ML, DL, Python & Analytics.
- Yoga, Meditation and Life Management.
• Help people realize the purpose of their lives and pursue it to create a healthy and happy society.