Email address| varunsharma.nitsri@gmail.

com | Phone number: - 7889443031

Results-driven professional with expertise in spearheading Process Excellence and Customer Experience initiatives. Skilled
in developing and deploying Service Excellence frameworks, optimizing process performance, and driving continuous
improvement. Effective change agent, collaborating with stakeholders to deliver transformational opportunities and
elevate customer satisfaction.

EDUCATION
Pursuing MBA- Narsee Monjee Institute of Management Studies.
• Operations Management
2014 June to 2018 June
Bachelor of Technology - National Institute of Technology, Srinagar.
• Chemical Engineering (7.6 CGPA)
2017 Dec to 2018 Jan
Internship – Indian Institute of Integrated Medicines (IIIM), J&K.
• Extraction & Distillation of Herbal & Medicinal plants(cGMP).

WORK EXPERIENCE
Flipkart Internet Private. Ltd., Soukya Road F.C., Bangalore
May 2021 – Present
Assistant Manager- Process Excellence
• Achieved a 21% improvement in inbound dock throughput by conducting detailed value stream
mapping in the Cross dock, increasing it from 160/hour to 195/hour.
• Successfully reduced dock in to dock out time by 15%, optimizing efficiency from 124 minutes to 105
minutes, through the identification and elimination of non-value-added activities during the value
stream mapping study.
• Implemented DMAIC methodology and utilized structured problem-solving techniques to reduce
product not found cases by 80%, decreasing the rate from 2.5% to 0.5% in a large distribution center.
• Spearheaded process excellence and customer experience initiatives, developing and deploying a
service excellence framework.
• Acted as a change agent for continuous improvement, driving transformation and serving as the sole
owner of process excellence.
• Collaborated with stakeholders, establishing liaisons to document dependencies, schedules, and project
owners critical for the success of transformation activities.

Department Manager- Inventory & Outbound

• Drive space optimization and productivity improvement activities.

• Partner level consultant in the development of project strategy for the implementation of projects
related to productivity improvement.
• Planning for sale days and executing all activities on the floor for Big Billion Days.
• Volunteering process improvement and related themes in the Fulfillment center
• Responsible for the inventory management activities including stock take, GTL, TTL & IRT for the
department store.
• Leading and mentoring a team of on roll senior executives and team leads.
• Volunteering process improvement and related themes in the Fulfillment center.
• Time motion study (TMS)and worked on projects to make the processes leaner and faster.

Skills Learnt: Process optimization, Analytical skills, Inventory management, Stakeholder engagement, etc.
Apollo tyres Ltd. Chinnapanduru, Sricity, A.P. Dec 2018 – May 2021
Shift operations engineer

• Efficiently managed shift activities and optimized resource utilization for smooth operations.
• Effectively handled workforce and followed up on shift activities to ensure optimal resource utilization.
• Troubleshot machines and collaborated with planning and production teams to arrange materials and
tooling for trials as per SCM requirements.
• Successfully implemented the MES (Manufacturing Execution System) and integrated it with other
automated systems during the project phase, supporting industry 4.0 initiatives.
• Provided valuable assistance to the automation team, offering feedback and product information for
seamless workflow.
• Led cycle time reduction projects, collaborating with internal customers and teams to improve cycle
time, yield uniformity, and reduce scrap.
• Implemented the "Collaboration among teams" theme for the Great Place to Work initiative, promoting
a collaborative work environment.

Graduate Engineer Trainee – Apollo tyres Ltd. Oragadam, Chennai, Tamilnadu.

• Bifurcated into 3 months of classroom training & 9 months of on- the-job training.
• Undergone classroom Training on management subjects such as Lean, Six Sigma, Project
Management, TQM, ISO/IATF standards etc. and basics of tire manufacturing and
technology.
• Undergone training on detailed Process flow of the product.

Skills Learnt: Planning, Operations management, Data analysis using excel, etc.

Projects and accomplishments

• Lean Six Sigma Yellow Belt-(Outbound IPP Improvement by 25%).

(Analysis using MS Excel, Lean Six Sigma, Statistical tools)
Reduced average contract employees resulting in a saving of 21 lakh/annum for the organization. The
results yielded an IPP improvement of 25% thereby reducing the manpower required.
• Awarded as Superstar of the South Zone by the Senior Director Supply Chain for the best performer of
the quarter.

Technical Skills

• Data Analysis using Excel, MySQL.

• Data Visualization using Microsoft Power Bi
• Root cause analysis and 8D problem solving methodology.
• Statistical process control