SAGAR VILAS MUNOT

+91 9423605080 | 7743905080 |sagarmunot@ymail.com | Mumbai, India

SUMMARY

Experienced Supply Chain Analyst and problem-solving individual with a demonstrated history of working in B2C & B2B
Supply Chain. Achievement-driven professional targeting assignments in Supply Chain Management | Operations
Management |Process Excellence with an organization of repute.

Key Skills

• Operations Management • Supply Chain Management • Program Management

• Key Account Management • Cost Reduction Techniques • Process Excellence
• System Implementation • Process-reengineering • SLA TAT Adherence

IT Skills

• MS Excel – Advanced • SQL – Intermediate • WMS/ERP - Advanced

• Tableau - Beginner • Data Studio - Beginner • SAP – Beginner

WORK EXPERIENCE

Operations Excellence Analyst (Central Team)

Hiveloop Logistics Pvt. Ltd. | Mumbai, India | March 2021- Present
• Performed Time-Motion-Study on Pickers and QCs to improve their IPP by 25%.
• Formulated SOPs on Returns by buyer and reduced to 0.9% from 2.7%
• Control-Matrix for OTIF in Pune and Mumbai and brought them in the target numbers.
• Developed PSV hygiene and RCA to curb the numbers from 30k Loss to 10K loss a month.
• Implemented Multiple process flow pilots to share feedback/improvements to program team to have best in class
product release for enhancement & optimization of processes.
• Constant Problem-Solving and troubleshooting at the WH/Hub and ensuring continuous process improvements.
• A constant bridge between ground operations team and other stakeholders of central team & cross functional
teams.
• Program managed multiple initiatives for cost reductions as pilot in Pune & Mumbai by ideating, implementing &
deciding the success metrics by providing step guides to ground team.
• Owned & executed the layout change project to add inventory capacity from 8 Cr to 11 Cr by adding vertical
inventory space.
• Developed the automation in reports from google supported tools to reduce human dependency for visibility with
reduction of 1 MIS cost (25k a month) in just 2 months of joining.

Key Result Area’s

Visibility Reports, Data Crunching & Analytics, Cost initiatives, Productivity Enhancements, Loss reduction,
Performance Trainings, SOP Modification & Unification, New Pilots, Troubleshooting, Process Adherence
Reporting, Fraud Detection etc.

Key Performance Indicators

WH Breaches, LM Breaches, CPS, WH Cost, Direct Loss, Indirect Loss, Returns Vs Net Orders, New Projects, No of
Pilots OTIF etc

Dropship Operations Manager (Sourcing Team)

Seniority Pvt. Ltd. | Pune, India | June 2019- Feb 2021
 • Developed and rolled out vendor panel to vendors Enabling 70% reduction in manpower & time & 50% decrease in
order to handover TAT.
• Prepared KRA’s for Dropship Executive team and set daily, weekly, Monthly targets and tracking mechanisms for
the same with Dashboard.
• Ideated and implemented Debit (Penalization) Policy for 350+ Dropship vendors with end-to-end tracking on one
click Macro & automated reports.
• Documented more than 50+ SOPs for the sourcing team and created a centralized repository.
• Initiated a crowd sourced way of identifying errors for dropship packages by using web tools like type form.
• Owner of the Project-FeelTheGap to identify and do brainstorming every weekend over a coffee for things where
there is Gap in the process.
• Reduced email flow from 750 emails a day to 260/270 emails a day for executive by limiting extra communications
and introduction of centralized datacenters like Google Sheet, Trello board etc.

Key Result Area’s

Operations Execution & Metrics, Stakeholder Management, Recruitment & Retention, Partner Relations, Analytics,
Process Optimization, Product Improvements, Supervision & Assessments

Key Performance Indicators

Vendor Breaches & Pickup Breach, Returns %, Vendor Tickets, Resolution TAT, Packaging Material Cost,
Team Cost etc

Multiple Roles (Program, Operations)

Amazon Seller Services Pvt.Ltd | Pune, Bengaluru | Aug 2016- Jun 2019

Selected Achievements as Launch Specialist, Program Team, Bangalore May 18 to Jun 19

• Devised a macro enabled excel sheet to make route planning for to be launched sites in order to enable faster
configurations in the systems.
• Planned the launch of major brands like Shopper Stop, Future Retail and Reckitt on seller flex, MSF & Direct
Fulfillment
• Developed an aggregator to supply packaging material to over 2000 seller flex nodes centrally.
• Imparted training to 3 members for the executive role for seller flex launch team
• Designed and configured trans network configurations for 3000+ sites in India for seller flex by using existing
database recommendations and ground team inputs sprint by sprint.
• Coordinated a network cleanup drive twice in last Q3 & Q4 in coordination with ITE to delete unnecessary data.
• Achieved the shortest learning curve while on OJT, appreciated by the multiple stakeholders & was described as
the best recruit.
• Contributed as the part of:
➢ SOP’s standardization project team for launches in seller flex team
➢ Core Auditor’s Team, required to process/audit cases on a weekly basis to assess/score each case, to
report misses with respect to SLA and quality for an on-ground associate.
• Executed a project for reduction of re-opened cases for trans rejects cases with a ticket bases tool which resulted
in identifying process gaps, propose and execute improvements for better processing with faster communication
between multiple teams.
• Attended cross functional training to address understand issues belonging to different stakeholders.
• I also acted as the Subject Matter Expert (SME) of the team, wherein I handled all technical queries and change
management processes.

Selected Achievements as Seller Flex Operations Executive, Operations Team, Pune Aug 16 to May 18
• Launched: 80%+ SF Sites in Pune/Surat & more than 40% of seller flex sites in West region
• Managed operations of seller flex for western region that ships out 8 lakhs to 10 lakh shipments per month during
peak.
• Rolled-out FBA standard processes guide for SF sites to minimize seller communications on call for clarifications
post launch.
• Implemented escalation matrix in place to have quicker addressing of issues from different stakeholders in order
to have best seller experience with better TAT’s.
• Reduced 30% of CPT Misses by introducing the “CPT Cleared Mail System” sent to an Ops Executive each day by
sellers.
 • Investigated about Wrong C-Returns coming to SF sites with introduction of process to have them delivered to its
original location along with the Trans Team by doing Gap Analysis.
• Contributed to reduction of order cancellation due to expiry or perishable products by reducing the shelf life on
web for 6 months.
• Prepared the WBR & MBR to present in meetings with callouts & POA for 6 months to set up a process of review
meetings.
• Mentored many team members to manage operations (regional callouts, inbound/outbound issues, customer
return issues and escalations)
• Interfaced with Amazon logistics and 3P logistics to make sure smooth movement during software upgrade
transition phase.
• Led the operations efficiency at seller flex site by implementing KAIZEN and 5S tools.
• Worked as backup manager in absence of leaders/managers.

Sourcing Specialist (Merchandising Team)

Makery Labs | Bengaluru, India | June 2014- July 2016
• The overall revenue of the category increased by 13% in the span of 1 quarter.
• The overall profit increased by 8% including all the expenses and taxes.
• Automated vendor payment module with introduction of SOP’s & macros with better tracking & more
transparency
• Converted 75% top selling SKUs in private label without additional inventory burden.

EDUCATION

▪ Indira College of Engineering (Pune University) | Pune, India | June 2014

Bachelor of Engineering: Computer

CORPORATE PROJECTS

Ops Sambhav (Reverse Pickup) Deep2Forward

▪ Reductions in count of RVP from ~2.7% to ~0.9% ▪ Proper Replenishment of Golden SKUs
▪ SOP Adherence ▪ Maintaining the DOC
▪ Process improvements in QC ▪ Improvement in Buyer visibility
▪ RCA of Errors

Golden Zone Penetration SOP Making and Automation of Reports

▪ Improving the Golden Zone penetration from 55% to 65% ▪ Created Videos of Packing and Picking for new joiners.
▪ Building logic for SKU movement based on their type. ▪ Trainer PPTs
▪ Improvement in Picking IPP by 20% ▪ Automation of various reports that reduced manual
work.

Central Packaging Aggregator Unification of SF & Easy Ship

▪ Converted local suppliers’ system to central aggregator.
▪ Reduction in cost with better & controlled packaging
quality
▪ Systemic & on time query resolution through dedicated
hotline
▪ Unified the tats for Seller flex & easy ship orders to do
pickups in single run.
▪ Identified & aligned sellers & LM teams to share pickup
costs.
▪ Program managed to get the tech solve in record time to
get it launched.

EXTRA-CURRICULAR

• Represented the Pune Region for Entrepreneurship Cell, IIT Mumbai during 2013-14
• Secured a position among the top 3 teams for 3 consecutive years in Inter College “Contraption” Event
• Volunteered for Event Management of Exhibition is held by an Art Gallery in Pune
• Harmonized team activities to conduct a city-wide treasure hunt event in Pune.
• Coordinated the events on Disaster Management Awareness through the social organization name “BJS.”
• Active member of Green Hills Sunrise Society – A group who aims to change barren hill to lush green hill.

Personal Details
Date of Birth: 17-12-1990 Languages: Marathi, Hindi, English, Marwari Hometown: Ahmednagar