Types of

Workplace
Documents
and Forms
 All workplaces use documents to
record their business activities. Some
documents need to be completed as part
of the government acts or regulations,
while others are developed to ensure the
efficient delivery of services and products
to customers.
1. Internal Memos
 memo (or memorandum, meaning “reminder”) communicates
policies, procedures, short reports, or related official business
within an organization.
 purpose is often to inform, but it occasionally includes an
element of persuasion or call to action.
 memo often has a letterhead with “MEMO” and the company
name and logo at the top of the page. Below this are the header
fields identifying the recipient, author, date, and subject much
like you would see in an email.
2. External Communications

 Transferring information between a business and other businesses

or persons outside the business environment.
 May include investors, current or potential customers,
shareholders, society, government organizations or other business
units.
Types of External Communications
FORMAL EXTERNAL
COMMUNICATIONS
 It is considered as the initial element in
building the appropriate corporate image.
 Main objective of external
communication in business is to intimate
the work and quality of products or
services of a business to its external
environment.
INFORMAL EXTERNAL
COMMUNICATIONS
 It is the one that is not in direct control
of an organization.
 Ex. Employees absorb and strengthen
their knowledge about their work and
organization daily and when they discuss
the same in the external environment of
the organization then it’s considered
informal external business communication.
3. Electronic Mail
 Identify the sender and the recipient and contain a subject line
 Exchange of short informational messages between at least two
people over a computer network. These messages containing
plain text, images or document attachments are delivered through
email web-based services like Gmail, Outlook, or Yahoo.
4. Briefing Notes
It is a concise document used to communicate key information to
senior officials for the following purposes:

 To inform or follow up on an issue, an initiative or a project.

 To request a decision.
 To plan for an event, a speech, etc.
 To avoid a potentially embarrassing situation or to inform someone
about it.
5. General Correspondence
Four major formats used for producing workplace correspondence:
letters, memos, e-mails, and microblogs.

 Letters use salutation and complimentary close. They are the

most formal, most appropriate for communicating with people
outside the organization.
 Memos. This type of correspondence is moderately formal and
therefore appropriate for people in your own organization.
5. General Correspondence
 E-mail. This type is best for quick, relatively informal
communication with one or many recipients.

 Microblog posts such as Twitter tweets or Facebook status updates

can be useful for quick questions addressed to a group. This is the
most informal type of correspondence
DMM - assets found on an
online space or platform.
PMM - are tangible items that 6. Marketing Materials
can be physically distributed or
displayed.  Marketing materials are designed to
Ex. help you communicate your brand’s
Brochures & sell sheets products and services to your target
Sales presentations market.
Websites
 Two types of marketing materials: the
Digital Marketing Materials and Print
Social Media Posts
Marketing Materials
Press releases & media kits
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Thank you!