Organizational Control and

Change

Chapter 11
Tutorial - 1
Contents
1. Chapter Concepts Chart
2. What is Controlling
3. Three Types of operational control
4. Kahoot Practice
Chapter Concepts Chart
Performance
Monitor Measure Evaluate Regulate

What is Controlling
Process whereby managers monitor and regulate how efficiently and effectively an
organization and its members are performing the activities necessary to achieve
organizational goals.
What is Control Systems
Formal, target-setting, monitoring, evaluation, and feedback
systems that provide managers with information about
whether the organization’s strategy and structure are
working efficiently and effectively.

To discover problems we have 3 types of operational

controls
Three Types of operational control
Three Types of Operational
Control
Feed forward Control

Control that allows

managers to
anticipate problems
before they arise
Concurrent Control
Give managers
immediate feedback on
how efficiently inputs are
being transformed into
outputs so that managers
can control problems as
they arise
Feedback Control
Control that gives
managers information
about customers’
reactions to goods and
services so that
corrective action can be
taken if necessary
MCQ - Application

Levi Stratus Jeans has a policy of checking every

finished item. This type of control is classified as

(a) Feedforwards Controls

(b) Concurrent Controls
(c) Feedback Controls
MCQ - Application

Levi Stratus Jeans has a policy of checking every

finished item. This type of control is classified as

(a) Feedforwards Controls

(b) Concurrent Controls
(c) Feedback Controls
MCQ - Application
PepsiCo and General Mills hire only college
graduates for their management training program,
and even then, only after applicants satisfy several
interviewers and selection criteria. This is an
example of which of the following controls

(a) Feedforwards Controls

(b) Concurrent Controls
(c) Feedback Controls
MCQ - Application
PepsiCo and General Mills hire only college
graduates for their management training program,
and even then, only after applicants satisfy several
interviewers and selection criteria. This is an
example of which of the following controls

(a) Feedforwards Controls

(b) Concurrent Controls
(c) Feedback Controls
MCQ - Application

United Technologies Corporation uses ACE to

get employees involved in identifying and
solving design and quality problems and
finding better ways to assemble its products
to increase quality and reduce costs.
Problems are corrected on an ongoing basis.
This type of control is classified as
(a) Feedforwards Controls
(b) Concurrent Controls
(c) Feedback Controls
MCQ - Application

United Technologies Corporation uses ACE to

get employees involved in identifying and
solving design and quality problems and
finding better ways to assemble its products
to increase quality and reduce costs.
Problems are corrected on an ongoing basis.
This type of control is classified as
(a) Feedforwards Controls
(b) Concurrent Controls
(c) Feedback Controls
Kahoot Practice

Go to Kahoot.it
1. Which function of management involves monitoring the organization in order to determine if
the organization is operating efficiently and effectively?
a) planning
b) organizing
c) structuring
d) controlling
2. Which type of control is used by employees to constantly monitor the quality of the goods or
services they provide at every step of the production process and inform managers as soon as
they discover problems?
a) feedback control
b) feedforward control
c) concurrent control
d) output control
3. When the new game controller came out, customers soon went on the website to complain
that it was difficult to operate because the buttons were too small. The engineers received this
information and quickly released a new model with larger buttons. What type of control aided
this decision?
a) concurrent control
b) bureaucratic control
c) clan control
d) feedback control
4. Control helps managers build competitive advantage.
a) True
b) False
5. A control system must be flexible in order to be effective.
a) True
b) False
6. In order to anticipate problems before they arise, managers should develop a system for
_______ control.
a) feedforward
b) concurrent
c) behavior
d) bureaucratic
7. When working with suppliers, TechCo provides detailed product specifications to help control
the quality of inputs it will receive. This is an example of _______ control.
a) conversion
b) concurrent
c) output
d) feedforward
8. During the conversion stage, managers use _______ control to recognize when problems are
arising.
a) feedforward
b) bureaucratic
c) concurrent
d) input
9. A coffee shop uses an online system to engage customers. After each transaction, customers
receive a text asking them to rate their experience with either a smiley, neutral, or sad face
emoji. This practice is an example of _______ control.
a) concurrent
b) bureaucratic
c) feedforward
d) feedback
10. At the output stage of a production process, _______ is used to detect problems and trigger
management action.
a) feedback control
b) management by objectives
c) concurrent control
d) benchmarking