Professional Documents
Culture Documents
3
SWOT and PESTLE analysis
5
Business Environment
Business is affected by two types of
environment
Internal Factors
External Factors
Internal
Factors
What are the business’s:
• Strengths
• Weaknesses
• Opportunities
• Threats
• Political factors
• Economic factors
• Social factors
• Technological factors
• Legal factors
External • Environmental factors
Factors
PESTLE
Innovation
9
Innovations
Development of a new idea, product, method or
design
16
Positioning
What is the purpose of your business?
Descriptive • Demographic
• Socioeconomic
• Geographic
Psychographic • Lifestyle
• Activities, Interests,
Opinions (AIO)
How to • Personality
segment
a market Behavioral •
•
Needs and benefits
Purchasing behavior
(usage frequency,
usage occasion)
• Customer journeys
Descriptive
Segmenting Variables
• Demographics
– Age/lifecycle stage
– Gender
– Company size (B2B)
– Industry (B2B)
• Socioeconomic
– Income
– Education
– Occupation
• Geographic
Psychographic Segmentation