TOTAL

QUALITY
MANAGEME
NT
WHAT IS TOTAL
QUALITY
MANAGEMENT?
What is the TQM?
Total quality management is
framework based on the belief that an
organization can build long-term
success by having all its member. In a
TQM effort,all members of processes,
product, services and the culture in
which they work.
 William Edwards Deming

Was an American Engineer,

Statistician, Professor, Author,
Lecturer,and Management Consultant.
Born: October 14, 1900
Died: December 20,1993
Education: Yale University(1928),
University of Colorado Boulder(1925)
Spouse: Lola Elizabeth Shupe (m.
1932-1986)
Agnes Bell (1922-1930)
William Edwards Deming
-Father of the total quality management
movement.
-William Edwards Deming developed
principle of quality that became the basis
for the automobile manufacturing
industry in Japan
Demings 14 Points
Deming 14 Points focus on improving efficiencies,not just
for manufacturing firms but for any organization.
1. Create constancy of purpose for improvement of
products and services.
2. Adopt the new TQM philosophy.
3. Cease dependence on mass inspection by doing things
right and doing it right first time.
4.End the practice of awarding business on the basic of
price tag alone.
5. Constantly improve the system of production and
services.
6. Institute training
7. Adopt and institute leadership
Demings 14 Points
8. Drive out fear
9. Break down barriers between staff areas
10. Eliminate slogans
11. Eliminate numerical quota for the work force
12. Remove barriers that rob people of "pride of
workmanship"
13. Encourage education and self improvement for
everyone
14. Take action to accomplish the transformation.
Joseph Moses Juran
Was a Romanian-born American
Engineer, Management Consultant
and author.
Born: December 24, 1904 at
Braila,Romania
Died: February 28, 2008 at Rye, New
York
Education: School of Law|Loyola
University Chicago (1931-1935).

He known as the founder of a range

of quality management techniques.
Joseph Moses Juran
Juran believed that to achieve quality, you must start
organizational goals with policies and vision. Converting
organizational goals into results is accomplished through
three managerial processes called the JURAN TRILOGY.
(The Juran Institute 2016).

1. QUALITY CONTROL- is concerned with the identification

of difects -as such it is regarded as inspection element of
quality management.

2. QUALITY IMPROVEMENT-uses a deliberate and defined

improvement process, such as plan-do-study-act, focused
on activities that are responsive to organizational needs
and improving population health.
3. Quality Planning (Juran Quality Planning
Roadmap)- the role of quality planning is to design a
process that will be able to meet established goals
under operating conditions.
Juran's Quality Planning Road Map consists of the following steps:
1. Identify your customer.
2. Determine their needs.
3. Translate the into ones language.
4. Develop a product that can respond to needs.
5. Develop processes which are able to produce those product features.
6. Prove that the process can produce the product
7. Transfer the resulting plans to the operating forces.
 Juran Fitness of Quality
Juran's fitness for use definition of quality means the product should be
a good price, work well for the customer, be distributed efficiently from
the producer to the customer, and be supported efficiently by the
company.
1. Quality Design- through market research, product and concept.
2. Quality Conformance - through management,
manpower, technology.
3. Availability- Through realiability, maintaining and
logistic support.
4. Full Service - through promptness, competence and
integrity