FRONT

OFFICE
SAFETY
AND
SECURITY
By
Suvarna Bandooni
Batch E
2241101247
Irresponsibility of Bell Boy
in Taj Yeshvantpur
Incident in Taj Yeshwantpur
In Taj Yeshwantpur a Bell Boy asked for a picture
with Virat Kohli the cricketer, who felt that it was
an invasion of privacy in his life. The bell boy was
fired from the hotel for the same.
Mistakes made by the FO Staff
• Irresponsibility of bell boy for invading guests privacy .
• Virat Kholi is a public figure and an important guests for hotel
and respecting his privacy is hotels responsility.
• Virat Kholi specially asked for no photos and still staff asked
for a picture, which was very huge mistake made by bell boy.
 Responsibility of FO staff
• Respecting guest privacy.
• Handling guest requests and complaints.
• Ensuring guests security and safety.
Effect of this incident on hotel:
• The reputation of hotel may go down.
• This may led into loss of revenue.
• There won’t be high profile guest checking in.
• Virat Kohli might not choose this hotel again for stay.
• Hotel may loose regular customer.
Precautions
• Hotel should make sure that the staff won’t behave
like this in future.
• Hotel should train there employees in such situations.
• Hotel should respect guest privacy.
• Making policies related to guest privacy.
THANK YOU