MCDONALD’S :

MANAGING PEOPLE FOR SUCCESS

 OUR TEAM

Kamrul Hasan Atikul Hoque MD Mahbubul Alam MD Jakir Hossain Mohammad Arifuzzaman
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TASKS & ACTIVITIES

Outline some key factors which have contributed to McDonald’s global success.
What is Human Resource Management (HRM) and what can it contribute to a company?
Why and how are staff so central to the quick service restaurant industry?
What is Staff Induction?
Describe some of the personal and professional qualities necessary for McDonald’s
employees.
Explain the concept of ‘people strategy
FACTORS CONTRIBUTING TO
MCDONALD'S GLOBAL SUCCESS
 McDonald's global success can be attributed to several key factors, including its extensive
presence with over 27,000 restaurants in 119 countries, serving millions of customers daily
 The company's iconic brand and logo, which became a familiar sight in Ireland in 1977, have
contributed to its worldwide recognition
 Additionally, a balanced mix of company-owned and franchised restaurants allows for efficient
expansion.
 • McDonald's is also a major employer, providing jobs for thousands of people, and it relies on
the skills and motivation of its employees for its success.
HUMAN RESOURCE MANAGEMENT
(HRM) AND ITS CONTRIBUTION
Human Resource Management (HRM) is crucial for any organization, including McDonald's, as
it involves-
Recruiting,
Retaining, and
Motivating staff to fulfil their potential and work effectively as a team.
HUMAN RESOURCE MANAGEMENT
(HRM) AND ITS CONTRIBUTION
• In McDonald's, HRM is delivered through the "people strategy," emphasizing the development
of employees at all levels. It aims to be the best employer in each community, emphasizing
diversity and viewing employees as the company's most valuable asset
ROLE OF STAFF IN THE QUICK
SERVICE RESTAURANT INDUSTRY
• In the quick service restaurant industry, staff are central for several key reasons:

• Customer-Facing Role:
• Quality Control
• Efficiency and Speed
• Customer Satisfaction
• Safety and Hygiene
HOW ARE STAFF SO CENTRAL TO THE QUICK
SERVICE RESTAURANT INDUSTRY
The central role of staff in the quick service restaurant industry
is manifested through various ways:
• Customer Interaction
• Food Preparation
• Efficient Operations
• Problem Resolution
• Hygiene and Cleanliness
• Training and Development
HOW ARE STAFF SO CENTRAL TO THE QUICK
SERVICE RESTAURANT INDUSTRY

• In summary, Staff play a central role in the quick service restaurant industry, especially at McDonald's. The
industry's success depends on the service standards, skills, and motivation of its employees.
• McDonald's serves millions of customers daily, and the quality of the customer experience relies on the efficiency
and friendliness of its staff, in addition to the quality of food products.
STAFF INDUCTION

Staff induction at McDonald's involves an initial training program

for all new employees. It is an essential part of the on-boarding
process, ensuring that employees are familiar with the company's
culture, values, and operational procedures.

Induction helps new hires adapt to their roles and responsibilities

within the restaurant, preparing them for their job stations,
whether it's the front counter or grill area
P ER S O N A L A N D P R O F ES S IO N A L Q U A LITIES N EC ES SA RY
F O R M C D O N A LD 'S EM P LO Y EES

McDonald's looks for employees with several personal and

professional qualities. These include-

• a positive attitude toward customers and fellow

employees,
• the capability to maintain high standards of quality,
service, and cleanliness, and relevant skills, talents, and
performance.
• Employees are expected to work in a safe, healthy, and
enjoyable environment, continuously develop their skills,
and seize career opportunities.
• The company values attributes such as diversity,
strengths, and individual performance.
PEOPLE STRATEGY

McDonald's 'people strategy' is a comprehensive

approach to developing and empowering its
employees at all levels. The company recognizes
that its people are its most significant asset, and
this strategy aims to leverage the diversity and
strengths of its workforce for a competitive
advantage. McDonald's views itself as being in the
"People Business, serving hamburgers,"
emphasizing the importance of people in its
success. The 'people strategy' supports
recruitment, training, development, and career
advancement opportunities for employees while
rewarding attributes and competencies aligned
with business objectives.
THANK YOU!