Communication

Flows

Upward Downward

Communication Communication
 From Subordinates to Superior 1st 1st From Managers to subordinates

Subordinate Initiated Upward

Communication 2nd 2nd Manager initiated Communication
flow

Communication
Communication

Downward
Upward
Provide feedback, ask questions 3rd 3rd Convey order and information

Low Frequency 4th 4th High Frequency

Example: Notice, Circulars 5th 5th Example: Report, Proposals

 Achieving Communication Effectiveness

Improve Feedback Systems

Provide Language Training

Provide Cultural Training

Increase Flexibility and Cooperation

FeedBack System:

 Email
 Telephone
 Conversation
Personal
Feedback
2types

Impersonal
 Reports
 Budgets
 Plans
Improving FeedBack: Feedback is important between parent company and their affiliates.

Steps:
Timely Set Clear Suggest
Be specific Expectations
Follow Up
Feedback solutions
 Providing Language Training:

1. Language Training 2. Written Communication Training

How to Provide:

Online & Offline Flexibility

Encouraging
Training In
Learning
Training
 Providing Cultural Training:

Reason: Difficulty in communication with people from other nations

Importance:

Increasing Effective Decreasing Ability to

Awareness Communication Sensitivity adapt
 Increasing Flexibility & Cooperation:

 Flexible Work Arrangements.

 Acknowledgement & Reward Flexibility.
 Training in Adaptability.
 Rotation of roles and responsibilities.
 Celebration of achievements together.