eleventh edition

organizational behavior

stephen p. robbins
 Managing
Managing Workforce
Workforce Diversity
Diversity
 Workforce diversity acknowledges a workforce of women and
men; many racial and ethnic groups; individuals with a variety of
physical or psychological abilities; and people who differ in age
and sexual orientation. Managing this diversity is a global
concern.

 Demographics mostly reflect surface level diversity ,not

thoughts and feelings, and can lead employees to perceive one
another through stereotypes and assumptions. However,
evidence has shown that as people get to know one another,
they become less concerned about demographic differences if
they see themselves as sharing more important characteristics,
such as personality and values, that represent deep-level
diversity.

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 Discrimination
Discrimination
 Although diversity does present many opportunities
for organizations, effective diversity management
also means working to eliminate unfair
discrimination .
 To discriminate is to note a difference between things,
which in itself isn’t necessarily bad
 surface-level diversity Differences in easily
perceived characteristics, such as gender, race,
ethnicity, age, or disability, that do not necessarily
reflect the ways people think or feel but that may
activate certain stereotypes.

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 Deep-level diversity Differences in values,
personality, and work preferences that become
progressively more important for determining
similarity as people get to know one another better.
 Discrimination Noting of a difference between
things; often we refer to unfair discrimination, which
means making judgments about individuals based on
stereotypes regarding their demographic group.

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© 2005 Prentice Hall Inc. All rights reserved. 2–5
 Biographical
Biographical Characteristics
Characteristics

Biographical Characteristics
Personal characteristics—such as age, gender,
race and ethnicity, disability and marital status
—that are objective and easily obtained from
personnel records.

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 Ability,
Ability, Intellect,
Intellect, and
and Intelligence
Intelligence

Ability
An individual’s capacity to perform
the various tasks in a job.

Intellectual Ability
The capacity to do mental activities.

Multiple Intelligences
Intelligence contains four subparts:
cognitive, social, emotional, and cultural.

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 Physical
PhysicalAbilities
Abilities

Physical Abilities
The capacity to do tasks
demanding stamina, dexterity,
strength, and similar
characteristics.

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 The
TheAbility-Job
Ability-Job Fit
Fit

Ability-Job
Employee’s Fit Job’s Ability
Abilities Requirements

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 Implementing
Implementing Diversity
Diversity Management
Management Strategies
Strategies
Diversity management
makes everyone more aware of and sensitive to the
needs and differences of others. This definition
highlights the fact that diversity programs include and
are meant for everyone. Diversity is much more likely to
be successful when we see it as everyone’s business
than if we believe it helps only certain groups of
employees.
Attracting, Selecting, Developing, and Retaining
Diverse Employees
Diversity in Groups
Effective Diversity Programs

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 Attracting,
Attracting, Selecting,
Selecting, Developing,
Developing, and
and
Retaining
Retaining Diverse
Diverse Employees
Employees
The selection process is one of the most important
places to apply diversity efforts. Managers who hire
need to value fairness and objectivity in selecting
employees and focus on the productive potential of new
recruits. Fortunately, ensuring that hiring is bias-free
does appear to work. Where managers use a well-
defined protocol for assessing applicant talent and the
organization clearly prioritizes nondiscrimination
policies, qualifications become far more important in
determining who gets hired than demographic
characteristics. Organizations that do not discourage
discriminatory behavior are more likely to see problems.

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 Diversity
Diversity in
in Groups
Groups
 Does diversity help or hurt group performance? The
answer is “yes.” In some cases, diversity in traits can
hurt team performance, whereas in others it can
facilitate it. Whether diverse or homogeneous teams
are more effective depends on the characteristic of
interest. Demographic diversity (in gender, race, and
ethnicity) does not appear to either help or hurt team
performance in general. On the other hand, teams of
individuals who are highly intelligent, conscientious,
and interested in working in team settings are more
effective.

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 Effective
Effective Diversity
Diversity Programs
Programs
 First, they teach managers about the legal framework
for equal employment opportunity and encourage fair
treatment of all people regardless of their
demographic characteristics. Second, they teach
managers how a diverse workforce will be better able
to serve a diverse market of customers and clients.
Third, they foster personal development practices
that bring out the skills and abilities of all workers,
acknowledging how differences in perspective can be
a valuable way to improve performance for everyone.

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