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  • Bfhi-Session-3-Counselling Skills Listening and Learning

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    reema arshad
    22 views4 pages
    The document discusses six key counseling skills for listening and learning: 1) Use helpful non-verbal communication like making eye contact and sitting close; 2) Ask open questions; 3) Use responses and gestures that show interest; 4) Reflect back what the parent says; 5) Empathize and show understanding of how the parent feels; 6) Avoid judgmental words. The objectives are to learn these six skills, how to demonstrate each one, and how to apply them in counseling new mothers on infant feeding.

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    Counselling skills Listening and Learning

    Original Title

    bfhi-session-3-Counselling skills Listening and Learning

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    The document discusses six key counseling skills for listening and learning: 1) Use helpful non-verbal communication like making eye contact and sitting close; 2) Ask open questions; 3) Use responses and gestures that show interest; 4) Reflect back what the parent says; 5) Empathize and show understanding of how the parent feels; 6) Avoid judgmental words. The objectives are to learn these six skills, how to demonstrate each one, and how to apply them in counseling new mothers on infant feeding.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    22 views4 pages

    Bfhi-Session-3-Counselling Skills Listening and Learning

    Uploaded by

    reema arshad
    The document discusses six key counseling skills for listening and learning: 1) Use helpful non-verbal communication like making eye contact and sitting close; 2) Ask open questions; 3) Use responses and gestures that show interest; 4) Reflect back what the parent says; 5) Empathize and show understanding of how the parent feels; 6) Avoid judgmental words. The objectives are to learn these six skills, how to demonstrate each one, and how to apply them in counseling new mothers on infant feeding.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Session 3.

    Counselling skills:
    Listening and learning

    3/1
    © WHO/Yoshi Shimizu
    Summary:
    Six listening and learning skills

    • Use helpful non-verbal communication


    • Ask open questions
    • Use responses and gestures that show interest
    • Reflect back what the mother/parent/caregiver
    says
    • Empathize – show you understand how the
    mother/parent/caregiver feels
    • Avoid using judging words
    3/3
    Session 3. Objectives
    Counselling skills: Listening and
    learning
    After completing this session, participants
    will be able to:

    • list the listening and learning skills


    • give an example of each skill
    • demonstrate the appropriate use of the skills
    when counselling a new mother on feeding
    her baby. 3/2
    Examples of non-verbal communication
    • Posture: Sit at the same • Taking time: Take time
    level and close to the without hurrying or looking
    mother. at your watch or mobile
    • Eye contact: Pay attention phone.
    to the mother, avoid getting • Touch: Only touch her in
    distracted, and show you are an appropriate way. Do not
    listening. touch her breasts or her
    • Barriers: Remove any baby without her
    physical barriers. permission.

    3/4
    © UNICEF/UN0281006/Vishwanathan

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