CONFLICT RESOLUTION

WHAT IS CONFLICT?

Conflict is a disagreement or problem that happens

between two or more people. It can happen to anyone,
from best friends to enemies. Most conflicts start small,
but they continue to grow, snowballing into major
problems.
 Where does conflict begin?
• Goals - differences in academic discipline and end focus
• Values - differences in basic beliefs, especially religious beliefs
• Tasks - performing basic chores such as taking out the trash,
cleaning room or making bed
• Resources - different financial backgrounds
• Rules - adherence to laws and policies
• Communication - being able to talk to each other
 WHAT IS CONFLICT RESOLUTION

Conflict resolution is the process of recognising and solving

problems between two or more individuals or groups.
These disagreements can come from various sources like
differing opinions, work styles or ways of communicating
The disagreement may be personal, financial, political, or
emotional.
Conflict Resolution – a 5 Step Process
• Step 1: Define the source of the conflict. ...
• Step 2: Look beyond the incident. ...
• Step 3: Request solutions. ...
• Step 4: Identify solutions both disputants can support. ...
• Step 5: Agreement.
 WHY CONFLICT RESOLUTION IS ESSENTIAL?

Understanding how to deal with conflict, reconcile emotions and reach an

understanding are valuable practices that boost well-being and productivity—and all
of these techniques are learned through conflict resolution.

Conflict resolution is more than just a single technique for understanding the
difference between mediation and arbitration. This complex skill set can lead to a
rewarding career.
Successful conflict resolution depends on your ability to:

• Manage stress while remaining alert and calm. By staying calm, you can accurately
read and interpret verbal and nonverbal communication.
• Control your emotions and behaviour. When you’re in control of your emotions,
you can communicate your needs without threatening, frightening, or punishing
others.
• Pay attention to the feelings being expressed as well as the spoken words of others.
• Be aware of and respectful of differences. By avoiding disrespectful words and
actions, you can resolve the problem faster.
 HOW WE CAN MANGE CONFLICT
Healthy and unhealthy ways of managing and resolving conflict

Unhealthy responses to conflict: Healthy responses to conflict:

An inability to recognize and respond to the things that matter to the The capacity to empathize with the other person’s viewpoint.
other person.

Explosive, angry, hurtful, and resentful reactions. Calm, non-defensive, and respectful reactions.

The withdrawal of love, resulting in rejection, isolation, shaming, and A readiness to forgive and forget, and to move past the conflict without
fear of abandonment. holding resentments or anger.

An inability to compromise or see the other person’s side. The ability to seek compromise and avoid punishing.

Feeling fearful or avoiding conflict; expecting a bad outcome. A belief that facing conflict head on is the best thing for both sides.
 HOW SHOULD YOU RESOLVE CONFLICT?
There are seven steps to successfully negotiating the resolution of a conflict:
• Understand the conflict
• Communicate with the opposition
• Brainstorm possible resolutions
• Choose the best resolution
• Use a third party mediator
• Explore alternatives
• Cope with stressful situations and pressure tactics
THANK YOU