A PROJECT REPORT ON

CREDIT MANAGEMENT
SYSTEM OF AMRI HOSPITALS

PRESENTED BY: SRUJANYA PRIYADARSHINI SWAIN

CONTENTS

 Introduction to Credit Management

 Company overview
 Credit management of AMRI Hospitals
 Objective of study
 Research methodology
 Hypothesis
 Findings
 Limitation of study
 Recommendation
 Conclusion
 Introduction to Credit Management:

 Credit management, in simple words, refers to the process of overseeing and

controlling how a business or individual lends and borrows money.

 It involves making decisions about who to lend money to, how much to lend, and on
what terms, as well as how to collect money from those who owe it.

CREDIT MANAGEMENT
CREDIT
ASSESMENT
CREDIT
SYSTEM MONITORING
DEBT
COLLECTION
RISK
MANAGEMENT
 Company Overview:

 Founder: Emami Group & Sachi Group

 CEO & Director: Mr. Rupak Barua
 Founded in the year: 1996
 Turnover (2022-23): 1000cr.
 Acquired by : Manipal Hospitals(84%)
 Standards: NABH
 Branches: 4
Credit Management System of AMRI:

 CORPORATES
 TPA
 BSKY
 OBJECTIVE OF STUDY:

 To find if there is any relationship between male & female with respect to
clarity and transparency of billing statement received from AMRI Hospitals.

 To find if there is any influence of age of customers with respect to

recommending AMRI Hospital to others based on the experience with their
credit control practices.
 RESEARCH METHODOLOGY:
 Sample size:79
 Method of sampling: Convenient sampling
 Collection method: Questionnaire, internet and Sample reports
Hypothesis: Showing Clarity and Transparency
Not applicable
of Billing Statements
10% Excellent
Fair
14% 33% Excellent
Good
Fair
Poor

 H1: There is significant difference Not applicable

between male & female with respect to

clarity and transparency of billing Good
43%
statement received from AMRI Hospital.

Recomendation of People to AMRI as per their Ex-

 H2: There is significant difference in age No perience
10%
of customers with respect to
Yes, Definitely
recommending AMRI Hospital to others 48%
Yes, Definitely
based on the experience with their credit Yes , Maybe
No
control practices. Yes , Maybe
42%
Findings:
 Most of the people are familiar with AMRI Hospital, as it a premier private health care sector of
India.
 Most of the people are very much positive about the clarity and transparency of billing statements
of AMRI Hospitals.
 People are saying that they are facing difficulties related to the Insurance verification and claims
management process at AMRI and people are also saying that AMRI is also providing a speed
solution of it.
 The Hospital is very much dedicated toward tracking payment and following up process.
 As it is a large organization sometimes people and organization both are facing problem in
resolving the payment related issues.
 People have shared their feedback that most of the people are satisfied with the Credit Management
Process of AMRI Hospitals, also many people are recommending others to go to AMRI.
 Limitation of study :
 Management does not permit to give the access of various
Portals.
 As an intern it is very tough for me to reach various
departments and collect data.
 Time is also a big constraint for my study. I have to deal a
broader deal in a shorter form of outcome.
 RECOMMENDATION:
 According to the feedback of people, AMRI needs to follow necessary steps on
Insurance verification and claims management process like providing faster
information about insurance, to make people clear about their insurance Profile
etc.
 After very much effort AMRI is not fully successful in the field of resolving the
payment related queries and concerns it needs to work upon that.
 CONCLUSION
With this it is concluded, the implementation of a credit management system within AMRI
Hospitals marks a significant step toward financial stability, improved patient care and enhanced
operational efficiency.
Effective credit management is essential for the financial health and sustainability of any
business.
It involves careful assessment of customers, setting appropriate credit limits, monitoring payment
behavior, and taking timely and decisive actions in case of defaults.