Understanding Conflict

Who of you does currently have to

deal with...

•conflict?
The one conflict you are thinking of -
•can it be solved?

Yes, already on a good way

No
There is some hope
Where does conflict come from? ?
A husband and his wife are eating a
homecooked meal together. The man
says: "There is something green in the
soup." His wife answers: "If you don't
like the taste, you can cook it yourself."
 Understanding Conflict
Conflict - any situation in which
incompatible goals, attitudes, emotions, or
behaviors lead to disagreement or
opposition between two or more parties
Functional Conflict - a healthy, constructive
disagreement between two or more people
Dysfunctional Conflict - an unhealthy,
destructive disagreement between two or
more people
“Conflict” is...

...existing or perceived differences

between parties in relation to an issue
(factual aspect) and a damaged
relationship (personal aspect).
CONFLICT HAPPENS
Conflict is…
•a normal, inescapable part of life

•a periodic occurrence in any

relationship
•an opportunity to understand
opposing preferences and values
Factors Affecting Conflict Modes…
1. Gender
2. Self-Concept
3. Expectations
4. Situation
5. Position (Power)
6. Practice
7. Determining the best mode
8. Communication Skills
9. Life Experiences
 Causes of conflict
 Conflict of aims- different goals
 Conflict of ideas- different interpretations
 Conflict of attitudes - different opinions
 Conflict of behavior- different behaviors are
unacceptable
Types of Conflict
 Within an individual
 Between two individuals
 Within a team of individuals
 Between two or more teams
within an organization