Administrative Office

Management
DR. F. CARATAY
Three Main Skills Needed in Business
• Teamwork- is creating a work culture which values collaboration. It is
the collaborative effort of a group to achieve a common goal to
complete a task in the most effective and efficient way.
- Trust
- Competence
- Commitment
- Consistency
- Cohesion
To make teamwork happens powerful actions
must occur:
• Trust is important. It is essential to an effective team, because it
provides a sense of safety. When your team members feel safe with
each other, they feel comfortable to open up, take appropriate risks,
and expose vulnerabilties.
• Competence is necessary. The ability to work with others toward a
shared goal, participating actively, sharing responsibility and rewards,
and contributing to the capability of the team.
• Consistency is a key component. It keeps the flow of teamwork and
reduces the need for other players to add to their work load if every
one stays consistent. Consistency builds great confidence in a team.
• Cohesion . It is the ability to hold together no matter how difficult the
cisrcumstances get.
Workplace Flexibility
• Flexibility
- is about an employee and the employer making changes to when,
where and how a person will work to better meet individual and
business needs.
enables both individual and business needs to be met through
making changes to the time (when), location (where) and manner
(how) in which employee works.
 Types of Flexibility
1. Formal Flexibility - the policies are “officially” approved by human
resources, policies as well as any official policies that give
supervisors discretion to provide flexibility.

2. Informal Flexibility- referes to the policies that are not official and
not written down, but are still available to some employees,
even on a discretionary basis.
Advantages of Work Flexibility
• It reduces abseenteeism, overtime, sick leave and tardiness.
• It reduces stress
• It improves performance, quality, productivity and job satisfaction
• It increases commitment and job engagement
• Curbs turnover
Flexibility can take many forms:
• Flexitime
• Job sharing
• telecommunicating
• part-time work options
• compressed workweeks
• daily and informal flexibility
• phrasing in and out of job
• seasonal work
Administrative Office Management (AOM)
• It is a profession involving the design, implementation, evaluation,
and maintenance of the process of work within an office ir
organization, in order to maintain and improve effeciency and
productivity.
• It practices different virtues and accomplishments of different chores
and works in the office within a given time.
The Most Significant Thrust in AOM
• Information Management (IM) - it entails organizing, retrieving,
acquiring and maintaining information closely related to data
management.

• Knowledge Management (KM) - involves managing the organization’s

intellectual capital, human resources and strategic relationships.
Objectives of Administrative Office
Management
• To ensure that relevant organizational activities are designed to
maximize individual and unit productivity;
• To provide effective management of the organization’s information;
• To maintain reasonable quantity and quality standards;
• To develop effective work processes and procedures;
• To provide a satisfactory physical and mental working environment for
the organization’s employees;
Objectives of AOM
• To help define duties and responsibilities of employees assigned
within the AOM function area;
• To develop satisfactory lines of communication among the employees
within the AOM function area and between these employees in other
areas within the organization;
• To help maintain high level of work effectiveness;
• To enhance the effectiveness of supervision of office personnel; and
• To ensure the efficient and proper use of specialized office equipment
Main Functions of AOM
Customer Service Accounting
Report Writing Sales and Marketing
Budget Management Records Management
Database Management Forms/Template Design
System Analysis Website Maintenance
Process Mapping Project Management
Purchasing Management Consultancy
Bookkeeping Faciltiies Management
Human Resources Space Management
Recruitment Risk Management
Payroll
Responsibilities of AOM
• Planning function
• Organizing function
• Staffing function
• Directing function
• Controlling function