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Process or Function Name: Corrective Action Process – Manufacturing and Sales Date: 26/06/2021

Scope: All Manufacturing and Distribution facilities Notes: Does not include product recall process

Suppliers Inputs Processes Outputs Customers

Field Complaint
Received

Regional Sales Product Problem Problem Containment Plan Customer Service

Managers Report Confirmation

Customer Service Manufacturing QC Containment In-House Stock Customers

Records Actions Reworked

Customer Supplier QC Root Cause Corrective Action Customer Service

Records Investigation Identification

Customer Service CFT & Resources Corrective Action Product Design or Manufacturing
Implementation Process Changes

Manufacturing CFT, Resources, Verification & Improved Process Customer Service

and Approval Closure Flow & Design & Customer
Corrective Action
Implemented
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Process or Function Name: Date:

Scope: Notes:

Trigger or Starting
Point

Suppliers Inputs Processes Outputs Customers

4 5 1 2 3

Ending Point