WINTER INTERNSHIP ON FACILITY DEPARTMENT

Conducted at : Ruby General Hospital,Anandpur{Kolkata}.

Presented by: SOUMYADIP DUTTA

Stream: BHM- 3RDYEAR, 5TH SEMESTER
Roll no.: 31103320053
Registration no.: 203111303310019OF2020-21
College: Guru Nanak Institute of Technology (311)
CONTENTS
• Objectives • Problem
• Introduction of Identification area
Hospital • Data analysis
• Hospital (Graphical
Infrastructure representation)
• Services & Facilities • Recommendations
of Hospital • Achievements
• Methodology • Conclusion
OBJECTIVES
To develop skills in the application of theory to
practical work situations.
To develop skills and techniques directly
applicable to careers.
Internship will have higher levels of academic
performance.
To build a good communication skill.
INTRODUCTION TO HOSPITAL
First NRI hospital in the Eastern India.
A state-of-the art Multi-specialty hospital with all
modern facilities.
Brings the best treatment facilities with highly
experienced doctors in India and abroad.
Services that includes comprehensive cancer care as
well as Cardiology, cardiac surgery, Neurology,
Urology, Nephrology.
Established in 1995.
Mission is to deliver high quality, affordable health
care services to the broader population in India.
HOSPITAL INFRASTRUCTURE
AT GROUND FLOOR:
AT 2ND FLOOR:
Emergency room
Day- Care
Radiotherapy CCU
Cath Lab
Reception
AT 3RD FLOOR:
May I help you Desk • OT
CSSD
General OPD • MRD
AT 1ST FLOOR:
AT 4TH FLOOR:
Dental department
MICU
Pathology
Treatment Room HDU
Endoscopy Administrative Block
General Ward
HOSPITAL SERVICES &
FACILITIES
Services: Facilities:
Consultation- Out- 2 Cath labs
patient and In-patient 6 Modular OTs
24/7 Emergency services 2 Cardiac OTs
Pharmacy 75 Critical Care Bed
Blood Bank Audiometric
Laboratory
Uroflometry
Radiology
And other facilities also
Ambulance available
METHODOLOGY
• Study Area: LINEN DEPARTMENT
• Training hours: 8A.M. to 4P.M.
• Venue: RUBY GENERAL HOSPITAL,ANANDPUR{KOLKATA}.
(576, Anandpur Main Rd, Golpark, Sector I, Kasba, Kolkata, West Bengal
700107)
Tools: The entire method for data collection was based
on observation and through enquires generated from
time to time. The entire data about the hospital also
collected from various employees. Some data
collected from website such as: www.rubyhospital.com.
• Primary Data: From hospital observation
• Secondary Data: From Internet, books and websites.
PROBLEM IDENTIFICATION AREAS

Long waiting hours at each point of contact.

Patients spent too much time for registration for
accessing health related facilities.
Non-availability of equipments and supplies in
hospital facilities.
Time spent for investigation,separation and disposal
of waste products of the hospital.
Cost control:Pressurized to do more with less budget
and manpower.
DATA ANALYSIS (GRAPHICAL
REPRESENTATION)
• Graph 1.1: • Graph 1.2:
Overall performance of Hospital services
hospital
Overall Performance
Services

13.33%
23.33% 10% 20%

20%
20% Excellent Excellent
Good Good

Satisfactory Satisfactory

50% Need Improvement

43.34% Need Improvement
GRAPHICAL REPRESENTATION
• Graph 1.3: • Graph 1.4:
Cleanliness of Hospital Food Services for Patient
Cleanliness Food services
3.33% 3.33%

10% 23.33%
33.33%

Excellent Excellent
6.67%
Good Good
Satisfactory Satisfactory
83.34% NeedImprovement Need Improvement
36.67%
RECOMMENDATIONS
Avoid long waiting time for the patients.
Number of staffs should be increased in the
depts., with large no. of patients.
The waiting area should be more spacious.
Hospital Facilities should appoint more
qualified and senior staffs for proper facilities
and functioning of the hospital.
Ensure coordination of teams for multi-
tasking along with time management.
ACHIEVEMENTS
Practical experience in the Hospital Industry.
Also get some practical knowledge which is not
available in theories or books.
Learn to know about billing and registration of new
or old patients for doctor consultation.
To know about various departments in hospitals.
Leadership and Skill Development
CONCLUSION
 Patients attending each hospital are responsible
for spreading the good image of the hospital and
therefore satisfaction of patients attending the
hospital is equally important for hospital
management.
The study reveals the average spend by the
patients and also expresses their view towards the
hospital and hospital’s services and facilities
provided by the hospital and the total consumed
on each activity.
THANK YOU