HMPE 2
Housekeeping Operations
INSTRUCTOR:
CHERRY MAE A. DIONSON
Learning Objectives
At the end of this lesson, you are expected to:
Explain the role and significance of Housekeeping Department in the
hotel operations.
Describe the Organization set up of housekeeping department
Identify the typical cleaning responsibilities of the Housekeeping
department
What is Housekeeping?
Housekeeping is defined as a provision of a
clean, comfortable, safe and aesthetically
appealing environment in a house or lodging
establishment.
There are 2 types of Housekeeping:
1. Domestic Housekeeping
It is a daily duties and chores involved in running of a household, such as
cleaning, home maintenance, in the bedrooms, kitchen, dining, receiving
area, grounds and the surroundings within the house.
These daily task maybe performed by any members of the household, by a
maid or anyone who hired for the specific purpose of cleaning and
maintenance of the house.
2. Institutional Housekeeping
It applies to housekeeping maintenance in a commercial lodging establishment
like hotels, resorts, inns and apartels. In a hotel, it is an operational department
which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms,
public areas back areas and the surroundings.
Housekeeper is the one who is responsible in performing the maintenance and
ensuring that everything is in order, comfortable, safe and free from diseases
causing bacteria.
Why housekeeping department is important in hotel operation?
The Importance of housekeeping department
Ensures the cleanliness, maintenance and aesthetic appeal of all rooms and
public areas so that the property is fresh and attractive.
Maintaining the utmost standards of cleanliness and quality in the hotel.
There are different areas of expertise in the
Housekeeping Department
A. Executive Housekeeper’s office
It should be preferably being a glass – paneled office where
the Executive Housekeeper can view of what is happening outside
the office while he or she is planning, counseling brief and meets
his or her subordinates.
B. Desk Control Room
This room includes a large notice board to pin staff
schedules and day to day instructions. This also acts as a nerve
system center for coordination and
There are different areas of expertise in the
Housekeeping Department
c. Guest Rooms
Room attendant are responsible for maintaining the cleanliness and
orderliness in the guestrooms. They replenish the room with the
necessary amenities and supplies Also attend to service request of
guests.
d. Linen Room
Linens are stored here after it has been washed and
dried. Linen attendants organize them in this room
and being distribute to various department. This
should be large airy and free from heat and humidity.
It should have adequate shelves and secured from
pilferage. Also, should be adjoining the laundry
room.
There are different areas of expertise in the
Housekeeping Department
e. Laundry
For hotels that have on-site laundry rooms, this
section should be adjacent to the linen rooms and
responsible for the cleaning of all fabrics used in
the hotel. Laundry should ensure that all he guest
clothes, employee uniforms and linens are clean,
e. Uniform Room dried and press according to the best standard.
This room stocks the uniform in urgent use. In
smaller hotel, uniform room and linen room are
combined as one. It should have hanging facilities
as many uniforms best maintained when hung.
There are different areas of expertise in the
Housekeeping Department
f. Tailor's Room
In this room all linens and uniforms that needs
stitching and patch up work are being brought here
and the house tailors is responsible in attending to
this kind of services.
g. Lost and Found Section
This section should be small and airy with cupboards to store guest
articles lost and maybe claimed later.
There are different areas of expertise in the
Housekeeping Department
h. Flower Room
This room is being used as a place for flower
arrangement. It should be an air- conditioned room to
keep the flower fresh and should have a work table,
sink with water supply with necessary tools required.
h. Public Areas
A hotel's public areas also need to be kept clean just like the
guestrooms. Public Area Attendants keep the lobby, meeting
spaces, restaurants, bars, offices and any other public areas neat
and tidy.
Assignment
Instruction: Explain the following questions,
Write your answer in your quiz notebook
1. Describe what is housekeeping?
2. Why housekeeping is very important?
3. Illustrate the organizational structure of the
housekeeping department of a hotel.
4. List down at least 15 things a housekeeper used in
cleaning.
