RESPONSIBILITIES OF HOUSEKEEPING DEPARTMENT

The aims, objectives, and responsibilities of the housekeeping department are to

achieve the maximum possible efficiency in ensuring the care and comfort of guests
and in the smooth running of the department.
coordinate with the front office department for efficient sale of rooms.
establish a welcoming atmosphere and ensure courteous, reliable service from all
staff of the department.
e n s u r e a high standard
ofcleanlinessand general upkeep in all areas for which the
department is responsible.
provide linen in rooms, restaurants, banquet halls, conference venues, health
clubs, and so on, as well as maintain an inventory for the same.
provide uniforms for all the staff and maintain adequate inventories for the same.
cater to the laundering requirements of hotel linen, staff uniforms, and guest clothing.
provide and maintain the floral decorations and maintain the landscaped areas of
the hotel.
select the right contractors for jobs such as pest control, façade cleaning, etc. and
ensure that the quality of work is maintained as at the onset of the business.
renovation and refurbishing
coordinate
with the and with interior
ofthe
property as and when, in consultation
management designers.
coordinate with the purchase department for the procurement of
guest supplies,
cleaning agents, equipment, fabrics, carpets, and other items used in the hotel.
ensure updation of records, forms, and formats for systematic operations and for
auditing purposes.
deal withlost-and-found articles.
ensure
training, control, and supervision of all staff attached to the department.
establish a good working
relationship with other departments.
ensure that safety and security regulations are made known to all staffof the department.
keep the general manager or administrator informed ofall matters requiring attenuon.

Most housekeeping departments are responsible for the care and cleaning of the
areas listed in Table 2.2.
 The
Housekeeping Department 19
Table 2.2 Areas under the purview of
housekeeping
Front of the house areas
Back of the house areas
Guestrooms
Corridors
Management offices
Storage areas
Lobbies and public restroomns Linen and sewing rooms
Pool and patio areas
Laundry room
Meeting rooms Employee locker rooms
Dining rooms/restaurants Administrative offices
Banquet halls .Cloakrooms
Convention halls Maid's service room
Hotel-operated shops
Games rooms/recreation rooms
Exercise rooms/gymnasium
Building exterior
.Landscaping and gardens