DE LA SALLE JOHN BOSCO COLLEGE

Mangagoy, Bislig City

COLLEGE OF BUSINESS MANAGEMENT

Number of Module 1
Title Description Organizing the Housekeeping Job
Number of Hours 6 hours
Weeks 1
Date December 13-17,2021

Topics:
1. Housekeeping
2. Job Function

Objectives:
1. Explain the difference between institutional housekeeping in a commercial lodging
establishment and domestic housekeeping done at home.
2. Assess the quality of housekeeping in a given establishment make an audit report and
recommendations for improvement.
3. Draw an organizational set up of the Housekeeping Departments for small and medium
sized establishment , specifying the required positions , the lines of authority and the
distribution of functions.

Introduction
In this chapter presents an overview of Housekeeping-its scope, important and the standards for
assessing the quality of Housekeeping Maintenance in the Hospitality Establishment.

Discussion

Housekeeping

 Refers to the upkeep and maintenance of cleanliness and order in a house or a lodging
establishment.
 Efficient managed housekeeping department ensure the cleanliness, maintenance, and aesthetic
appeal of lodging properties.
 The housekeeping department not only prepares, on a timely basis, clean guestrooms for arriving
guests, it also cleans and maintains everything in the hotel so that the property is as fresh and
attractive as the day it opened for business.

ELMER A.TARIPE
Instructor
 DE LA SALLE JOHN BOSCO COLLEGE
Mangagoy, Bislig City
COLLEGE OF BUSINESS MANAGEMENT

Types of Housekeeping

 Domestic Housekeeping
 Institutional Housekeeping

Domestic Housekeeping

 Refers to housekeeping maintenance in a house.

 Areas covered by domestic housekeeping
 Bedroom
 Living room
 Entertainment room,
 Kitchen
 Comfort room
 Others that consist of a convenient house.

Institutional Housekeeping

 Applies to housekeeping maintenance in commercial lodging establishments like hotels, resorts,

inns, and apartels.

Areas Covered by Institutional Housekeeping

Guest rooms Hallways and
Lobby Public rooms and restaurants
Offices Stairways
Windows Stores and concessionaire shops
Grounds Linen and Laundry area

Scope of Housekeeping Maintenance

Maintenance of Public Area Rooms Maintenance

Lobby Guestrooms
Functions rooms ( Conference room, social hall Hallways in the guestroom areas
Offices, Hallways Service Station
Reception Area Linen room
Other area accessible to public

Linen and Laundry Area Installation cleaning and Maintenance of

ELMER A.TARIPE
Instructor
 DE LA SALLE JOHN BOSCO COLLEGE
Mangagoy, Bislig City
COLLEGE OF BUSINESS MANAGEMENT

Guest Laundry fixtures and facilities like furniture and

Uniform of staff appliances
Linen used for food and beverage operations
Pest Control

Objectives of Housekeeping Department

To provide a clean, safe and comfortable
environment this gives a feeling of security and
reassurance to guests.
To protect and maintain the original beauty of the
building finishes, fabrics and furnishings.
To operate with a conscious and cooperative effort
toward the company.
To conform to sanitation requirements of health
laws
To extend friendly and courteous service to all
guests and to all staff members of the hotel.
To train staff members of the hotel in housekeeping
services.

Major Responsibilities of Housekeeping Department

Maintaining of guestrooms on a high standard of Reporting any repairs needed and seeing that these
cleanliness. repairs are made as promptly as possible.

Being alert to safety hazards and eliminating the Practicing sanitation methods, which fulfill health
condition, which could cause injury to the guest law requirements and furnishing protection for the
guests
Disposing of trash neatly and safely. Keeping all public areas clean and inviting.
Coordinating pest control services. Furnishing adequate supplies of linens, uniforms,
cleaning aids and printed materials
Making sure that services and employees areas are Keeping all corridors clean, safe, and free from
kept clean and orderly. obstruction.
Cleaning light fixtures and using right wattages. Properly using and maintaining all equipment
needed.
Practicing cleaning methods that help retain the Providing records that are necessary for efficient
original beauty of the hotel. operation.
Promoting business for the hotel through Controlling expenses to assist the hotel in operating
courteous service to the guest. profitably
Keeping all office areas neat, clean and inviting. Securing and keeping accurate records on lost and
found items.

Housekeeping Organization

ELMER A.TARIPE
Instructor
 DE LA SALLE JOHN BOSCO COLLEGE
Mangagoy, Bislig City
COLLEGE OF BUSINESS MANAGEMENT

Housekeeping operations in most hotels fall under the Rooms Division. In some establishment, it
is a sub section under the Facilities Maintenance Department. The set up and work distribution
varies among hotels and other establishment, taking into consideration the size of the company
and volume of work to be done.

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ELMER A.TARIPE
Instructor
 DE LA SALLE JOHN BOSCO COLLEGE
Mangagoy, Bislig City
COLLEGE OF BUSINESS MANAGEMENT

ACTIVITIES
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Let1s Work on This

Answer the following questions as precisely yet as thoroughly as possible inn five sentences. ( 10 points)

1. What does the word orderliness mean to you? When can you say that the house is in order?
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2. Draw an organizational set up for the Housekeeping Departments in the hotel with 24 rooms,3
function room,1 coffee shop, swimming pool and spacious grounds. Mention the positions needed.
Delineate the flow of authority and the distribution of responsibilities.( 100 points)

Criteria
Lay out-50 %
Cleanliness of the output-20%
Description and Grammar-30%
Total 100%

Areas of 4 3 2 1
Assessment
Ideas Presents ideas in an Presents ideas in a Ideas are too general Ideas are vague or
original manner consistent manner unclear
Organization Strong and organized Organized Some organization; No organization;
beg/mid/end beg/mid/end attempt at a lack beg/mid/end
beg/mid/end
Understanding Writing shows strong Writing shows a clear Writing shows Writing shows
understanding understanding adequate little
understanding understanding

ELMER A.TARIPE
Instructor
 DE LA SALLE JOHN BOSCO COLLEGE
Mangagoy, Bislig City
COLLEGE OF BUSINESS MANAGEMENT

Word Choice Sophisticated use of Nouns and verbs Needs more nouns Little or no use of
nouns and verbs make make essay and verbs nouns and verbs
the essay very informative
informative
Sentence Sentence structure Sentence structure is Sentence structure is No sense of
Structure enhances meaning; flows evident; sentences limited; sentences sentence structure
throughout the piece mostly flow need to flow or flow
Mechanics Few (if any) errors Few errors Several errors Numerous errors

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Resources

Book

Crespo,A.& Roldan A. (2016). Housekeeping Services.

ELMER A.TARIPE
Instructor