Professional Documents
Culture Documents
SAMANTHA A. RIVERA
A narrative report submitted to the faculty of Cavite State University Bacoor Campus in partial
fulfilment of the requirements for the degree of Bachelor of Science in Hotel and Restaurant
Management with Contribution No. _____. Prepared under the supervision of
Antonio Rommel Patiga.
INTRODUCTION
What is OJT or On the Job training, we experience being an On the Job Trainee to
fulfil the qualification of the Universities and Colleges, aside from that OJT experience
us to do the things in real world of business. It helps the students to enhance their skills
and ability to perform well in working. OJT is a hands-on learning, it helps the student to
meet their expectation about business world. to do their Resume at their own and to
On the Job training is a gaining knowledge and learning aspect about the jobs. it will
make the students ready, to do their future jobs effectively and efficiently, they will gain
On-the-job training, sometimes called direct instruction, is one of the earliest forms of
located at the job site, where someone who knows how to do a task shows another how to
perform it. It will supervise the trainee of someone who knows the jobs/task.
The author had chosen the Golden Phoenix Hotel as his training ground because the
Hotel has the facilities and personnel that will help a student to learn the Housekeeping
The purpose of this curriculum is to emphasize what is the students’ skills and
capability to trained his/her self to do the task or job well done and to apply what have
they learned in school, and enhance their communication skills. On the Job training is a
great opportunity to express their self-regarding work. On the job training is very important
to students to have an experience in fieldworks for their future. This program has a big
On the job training will help the students in preparing for the actual work in the
hospitality industry. Academic efficiency is varying from actual performances thus on the job
employees. Therefore, our capabilities exposed and proceed to find work as we have been
experienced during on job training. The way we observe at the ambiance of works whether to
find nor in rattle moments is retaining in good ethnical condition. In addition, the more
experience also provides good job and ability work under pressure.
The training was conducted at Dream Hotel in Alabang Zapote road, Las Pinas City. The
Background
In 1974, John Long Hurst bought 85 hectares of land to build his dream. With a few attractions
and a lot of heart, Dream world opened to the public on December 15, 2001
Dream hotel is the sister company of Eurotel, Sogo, Icon, Asiatel. Dream hotel has 75 rooms
with garage and it has 3 branches in metro manila. Laspinas, Araneta Cubao and Quezon City
Metro Manila
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Figure 1
Mission
To provide innovative products excellent service executive by carefully and selected and
well- trained that would ensure the continuous growth of the business
To sustain its profitability and improve the lives of all stake holders and community where we
belong.
Vision
To become the premier provider and facilitator of leisure & vacation experiences in the
world.
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Mitchelle Ocampo
OJT’s
Figure 2
Department Function
The primary function of the housekeeping department is keeping the venue clean and sanitary as
part of customer service. Maids and cleaners vacuum rugs and furniture in hallways, rooms and
public areas. They collect trash and empty wastebaskets, change the sheets and make the beds.
The refill soap and toilet paper dispensers in public restrooms and put toiletries and supplies in
guest rooms. They dust and polish furniture. In some hotels, they bring requested items, such as
infant cribs, to guest rooms. These hands-on tasks fall to the actual cleaning staff.
Organizational Structure
Manager
Assistant Manager
OJT’s
Figure 3
Company organizational structure
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HR Manager
HR Manager is the one who plan, direct, and coordinate the administrative functions of an
organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top
executives on strategic planning; and serve as a link between an organization's management and
its employees.
Supervisor
The supervisor is responsible for approaching the guest to making the guest happy and
satisfied. Supervisor also responsible in making the employer follow office policies and
discipline the employee properly. The interpretation of the term “supervisor” can be a lot, but
generally, supervisors are the professionals who supervise the employees of the first level for
Front Desk officer is the one who greeting guests, issuing visitor badges,
ordering office supplies, maintaining the reception area clean and organized, receiving
Housekeeping room attendants provide for the comfort of guests in hotels, motels,
resorts,
lodges and inns by ensuring that guest rooms and public areas are clean and properly
presented.
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Maintenance
Manpower
responsible for protecting the guests on any accidents and they are always ready in the problems
The Hotel has eighteen staff, who responsible to the Rooms of Hotel The management
has divided into shifts (morning and afternoon shift) in 8 hours working basis at six days in a
week.
FACILITIES
Figure 4
The Garage
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Figure 5
The Premium Room
Figure 6
The Comfort Room
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Figure 7
The guestroom
Figure 9
The mega suit garage
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These are some tools and equipment that we use day to day in housekeeping
Figure 8
Squeegee
Figure 10
Chamois
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Figure 11
Vacuum Cleaner
Figure 12
Air Freshener
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Figure 13
Broom and Dustpan
Service Sequence
1. Leave the DND (Do not Disturb) rooms undisturbed.
2. Knock the door three times and announce in pleasant voice, “Housekeeping…”
3. Wait for five seconds to hear the guest’s response.
4. In case of no response, announce the same again.
5. In there is no answer second time too, open the door with the key
6. Enter the room.
7. If the guest is found sleeping, withdraw from the room quietly.
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Task Performed
The author was assigned as Room attendant personnel, they cleaned all the dirty vacant
room, as a room attendant personnel she must know how to clean the room, how to do the bed
setting, how to clean the comfort room, how to communicate with the guest. When she was
working at the hotel, she gave her hundred percent of her best, to make customers satisfied to her
service.
During the training of the author, she noticed that the facilities of the establishment are
of high quality and it was able to provide good services to their guests. And implement to their
employee the standard operating procedure effectively and efficiently. They promote teamwork
and to create a bond between management and employee. They are committed in their work and
to the customer satisfaction.The establishment has so many strengths. However, we cannot avoid
that some or slight problems also are noticeable. Dream hotel staff sometimes did not follow the
standard procedure.
Problem encountered
The problem that the trainee encountered was when the guests did not like their rooms and they
needed to look for another room but the room that they wanted was occupied by another guest.
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Summary
Experiencing OJT in the Dream World Hotel Las Pinas – Manila was very memorable and
unforgettable and very informative. It develops the skills of the author. It gives a chance to the
trainee to develop what are the skills they possess. They do different work, cleaning, assist
different people, and serve different people. And develop new friends. The author has fun in the
The author proud of himself that he finished his 240 hours training in The Dream
World Hotel Las Pinas. OJT was very helpful to the students because they will be able to get
ready when they get to work and their learning can adopt someday when they graduate and have
work.
Referrences
Collins, R. (2005). Hotel life and experience: Hospitality industry. Retrieved from
https://www.collinsdict.com/amp/english/ Missauri, L. (2001). The educational practicum and
internships degrees. Retrieved from https://www.what-is-practicum/
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APPENDECIS
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Appendix 2 Waiver
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LEARNING JOURNAL
JULY 2-6
LEARNING JOURNAL
JULY 16-21
On my second week of being a trainee my
mentor Mr Vino as room attendant and said
that I’m the only one to clean the rooms that
assigned to me, means my mentor isn’t there to
help me. Today I cleaned 6 vacant rooms then
at 3pm I’ve done to clean all the rooms
Housekeeping Department assigned. I’m the only one to clean the vacant
dirty rooms that assigned to me. I’m so very
excited for that, because I am able to apply all
my learning’s with the help of my mentor.
Each and every one of us were given a chance
to clean rooms. We are group in pairs in each
room.
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LEARNING JOURNAL
JULY 23-31
My supervisor Mr. Jezrell Armada gave me the
task to General clean. This is to fully clean the
room this includes the removing of the
equipment’s to its natural position, scrubbing
the comfort room with heavy cleaning
chemicals to remove the stains and
Housekeeping Department discolorations from the tiles, walls and even in
the doors. On my third week a new team leader
from Victoria Court was hired Mr. Mike His
second day he assign the entire room attendant
in there designated area. I and my partner was
assigned in executive and that is my first day in
executive room and I’m amaze what I see it
was a big room and has a good design . My
favorite rooms are pent house and secret
garden it’s big and have Jacuzzi in it.
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LEARNING JOURNAL
SEPTEMBER 17 -NOV 2
SAMANTHA A. RIVERA
Permanent Address: #17 Balete rd., Pilar Vill., Las Pinas City.
Contact No. : 09475465407/0956269115
Email Address: smnthmrcl26@gmail.com
OBJECTIVE
EDUCATIONAL BACKGROUND
VOCATIONAL COURSE:
PERSONAL DATA
WORK EXPERIENCE
Lino Elsario
Psychology Instructor
DFCAITTI
09153295013
Mirasol Cedillo
Workforce Scheduler
Expert Global Solutions
09209790715
I hereby certify that the above information are true and correct to the best of my
knowledge and belief.
Samantha Rivera
Applicant
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