Subject

• Role of the front office in interdepartmental

communications
• Front office interaction with other departments in the
hotel.

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 Objectives:

On completion of this lesson, the students will be

able to:
- Apply inter-departmental communications and to create
effective communication with other departments in a hotel

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 Interdepartmental Communication
BANQUETS
MARKETING & MAINTENANCE
SALES

F&B FRONT OFFICE CONTROLLER

HOUSEKEEPING SECURITY
HUMAN
RESOURCES

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 Front Office Interaction with Other Departments in the
Hotel

Marketing and Sales:

1. Provide data on guest histories to marketing and sales -
details concerning each guest’s visit – to be used for marketing
for marketing campaigns, develop promotions, prepare mailing
labels, and select appropriate advertising media
2. Process requests for reservations for sleeping rooms from
marketing and sales
3. Offer good first impression to the public
4. Relay messages to marketing and sales
5. Meet information requests of guests for meetings,
seminars, and banquets

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 Front Office Interaction with Other Departments in the Hotel

Housekeeping:
1. Receive housekeeping room status from each other
2. Report potential house count (a report of the number of
guests registered in the hotel) to each other
3. Relay guest requests for amenities and supplies to
housekeeping
4. Report room sales projections
5. Relay accurate housekeeping status
6. Relay security concerns to front office

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 Front Office Interaction with Other Departments in the
Hotel

Food and Beverage:

1. Relaying messages to food and beverage
2. Record accurate information on vouchers and
subsequent postings
3. Reporting predicted house counts to food and
beverage so that F&B can schedule employees and
predict sales
4. Processing requests for paid-outs from food and
beverage personnel
5. Inter-face with point-of-sale terminals

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 Front Office Interaction with Other Departments in the
Hotel

Banquets:
1. Relay information to guests about scheduled events for
banquet department
2. Process payment of guest charges for scheduled events for
banquet department
3. Prepare daily announcement board and marquee for
banquet department

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 Front Office Interaction with Other Departments in the Hotel

Controller:
1. Provide a daily summary of financial transactions
through a well-prepared night audit for the
controller
2. Provide information for billing and maintenance of
credit card ledgers via the PMS to each other
3. Verbally communicates between the front office and
controller departments as they share a common
concern of guest hospitality and when there are
finances concerned.

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 Front Office Interaction with Other Departments in the Hotel

Maintenance
1. Provide room status to maintenance
2. Relay information on requests for guest
room maintenance

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 Front Office Interaction with Other Departments in the
Hotel

Security
1. Maintain guest security – fire safety,
emergency communication systems, and
routine investigation of guest security
2. Alert for people who don’t belong in the
lobby and impel front office staff to report
inconsistencies with the security
department.

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 Front Office Interaction with Other Departments in the
Hotel

Human Resource Management

1. Rely upon front office staff to do initial
screening of candidates
a. Distribute application forms
b. Directions to personnel office

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 THANK YOU AND
HAVE A GOOD DAY

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