A Guide to ISO

9001:2015
Learn all about the international standard for Quality Management
Systems and how it can improve your business processes!

by Fahmi Ariyadi
The Basics
1 Introduction
ISO 9001:2015 is a globally
recognized standard for
Quality Management Systems
that helps businesses
streamline their processes and
improve their products and
services.
2 Structure of the Standard
The standard is organized into
10 sections, with each section
focusing on a specific aspect of
quality management.
3 Quality Management
Principles
The standard is based on seven
quality management principles,
including customer focus,
leadership, and continuous
improvement.
The Process Approach
Visualize Your Processes
The process approach provides a
framework for mapping and
optimizing your business processes.
Empower Your Employees
By involving your team in the process
of identifying, analyzing, and
improving your processes, you can
create a culture of quality and
continuous improvement.
Focus on Customer Satisfaction
By focusing on customer needs and
expectations, you can ensure that
your products and services
consistently meet or exceed their
requirements.
Risk-Based Thinking
Analyze Risks

Once you have identified your risks, analyze them to

determine their likelihood and potential impact.

1 2 3

Identify Risks Address Risks

By considering the risks and opportunities associated Develop strategies to address and mitigate your risks,
with your business processes, you can identify and monitor your processes to ensure that they remain
potential problems and prioritize your resources effective over time.
accordingly.
Implementation of ISO 9001:2015
Getting Started
Define your objectives, assess your
current processes, and develop a
project plan for implementation.
Get buy-in from top management
and bring your team on board.
Documenting Your
Processes
Develop a Quality Manual that
outlines your processes and
procedures.
Document your processes in a way
that is clear, consistent, and easy to
understand.
Training and
Implementation
Train your employees on the new
processes and procedures.
Implement your new Quality
Management System and monitor
its effectiveness over time.
The Benefits of Certification
Improved Team Dynamics
By involving your team in the process
of implementing ISO 9001:2015, you
can improve team communication,
collaboration, and morale.
Improved Quality Control
By streamlining your business
processes, you can reduce errors,
defects, and waste, resulting in higher
quality products and services.
Increased Customer Satisfaction
By focusing on customer needs and
expectations, you can ensure that
your products and services
consistently meet or exceed their
requirements, resulting in higher
levels of customer satisfaction.
Next Steps
1 Assess Your Needs 2 Develop a Plan

Consider whether ISO If you decide to move

9001:2015 is right for
your organization, and
evaluate the benefits and
costs of implementation.
forward with
implementation, develop
a plan that addresses
your specific needs and
circumstances.

3 Get Certified

Work with an accredited certification body to obtain ISO

9001:2015 certification, and maintain your Quality
Management System over time.