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  • Consumer Rights

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    The Consumer Rights Act 2015 aims to protect consumers from poor quality products, unfair business practices, and false advertising (1). It outlines the rules regarding the supply of goods, services, and digital content from businesses to consumers (2). The law covers issues like faulty goods and content, services not meeting agreements, unfair contract terms, anti-competitive behavior, and the work of Trading Standards (3).

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    what is consumer rights.

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    consumer rights ppt

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    The Consumer Rights Act 2015 aims to protect consumers from poor quality products, unfair business practices, and false advertising (1). It outlines the rules regarding the supply of goods, services, and digital content from businesses to consumers (2). The law covers issues like faulty goods and content, services not meeting agreements, unfair contract terms, anti-competitive behavior, and the work of Trading Standards (3).

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    3 views7 pages

    Consumer Rights

    Uploaded by

    kiera.marcus
    The Consumer Rights Act 2015 aims to protect consumers from poor quality products, unfair business practices, and false advertising (1). It outlines the rules regarding the supply of goods, services, and digital content from businesses to consumers (2). The law covers issues like faulty goods and content, services not meeting agreements, unfair contract terms, anti-competitive behavior, and the work of Trading Standards (3).

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    CONSUMER

    RIGHTS
    ACT 2015
    B Y K I E R A , I S O B E L A N D L I L LY
    • The new laws mean you should be able to
    learn much more easily and be aware of
    what your rights entitle you to and what
    they don’t
    • It also outlines the rules regarding the
    supply of goods, services and promotion
    content, when it is business-to-consumer. Its

    What is the main aim is to protect consumers against


    poor-quality products and unfair business
    consumer rights act practices or false advertisement with regards
    to transactions, repairs, refunds and
    2015? delivery.
    • Consumer law provides protection to the
    consumer against issues like fraud or mis-
    selling when they purchase a product or
    service. Consumer markets have to abide by
    the rules and regulations of this directive.
    • What should happen when goods are
    faulty
    • What should happen when digital
    What does this content is faulty

    law cover? • How services should match up to


    what has been agreed, and what
    should happen when they do not
    • Unfair terms in a contract
    • What happens when a business is
    acting in a way which isn’t
    competitive
    • Trading Standards
    What else?
    The new laws mean you
    You are always entitled to a should be able to learn
    refund, repair or much more easily what
    repurchase your rights entitle you to
    and what they don’t.
    Real life example: Vodafone fined £4.6m for
    serious breaches of consumer protection rules

    It is the second-largest fine ever


    handed out by the regulator, after a
    Company took money from pay-as- £5.7m penalty imposed on ITV in
    you-go customers but failed to 2008 over the “abuse” of premium-
    provide service and its complaints rate phone lines in a number of hit
    handling process was flawed shows.
    Do it with us

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