CONSUMER RIGHTS

in PHILIPPINES

Consumer Act 7394

Aim to protect the

interest of the consumers
and buyers of products
and services
At the end of the identify and explain the importance of consumer law s
to protect public health;

day identify the national and international government

agencies and private organizations that implement
you will be able to : programs for consumer protection; an

participate in programs related to consumer w elfare

and protection.

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WHAT I KNOW WHAT I WANT WHAT I HAVE
TO KNOW LEARNED
 What is CONSUMER
RIGHTS?

Is a Consumer protection for the practice of safeguarding

buyers of goods and services, and the public, against unfair
practices in the marketplace. Consumer protection
measures are often established by law

GRADE 10 - HEALTH 02
 What are some of the basic rights of
consumers?

Right to be informed
Right to choose freely
Right to be safe You should be provided with the complete
You should have a variety of options to
The products or services that you receive product and services information
choose from
must not harm you.

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Right to be heard
You can give feedback or make a complaint if you
are not satisfied with the products or services.

Right to service

You You should be treated with

courtesy and respect.

Right to education
You should have access to programs
and information that will help you
become a better consumer.
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 Consumer Act of
Philippines (RA 7394)

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 CONSUMER ACT
7394
The consumer at the Philippines is a national
policy which is aimed to protect the interest
50
of the consumers and buyers of products and
services. It also aims to set and maintain
standards of conduct for both the business and 40

industrial sector

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20

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CONSUMER PROTECTION
70% 0
Item 1 Item 2 Item 3 Item 4 Item 5

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OBJECTIVE
The objective's of the national law or the following:

Law 1 Law 2

Protection of consumers against Protection of consumers against

hazards to health and safety deceptive and unfair sales, ask, and
practices.

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OBJECTIVE
The The objectives of the national law or the following:

Law 3 Law 4

Giving of information and Provision of adequate rights and

education so consumers can make means of redress ;and allowing
sound choices and decisions consumers to be represented in the
making of social and economic
policy

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Which government agencies implement
the consumer at and what are their areas of
concern?

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 Department of Trade
and Industry (DTI)

Consumer product quality and safety

• Consumer products • Service Service and

and services repair shops
warranties • Advertising and sales
• Price tag promotion
• Labeling and • Deceptive, unfair, and

packaging unconscious on the

• Liability for products sales, act and practices

and services
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Department of Agriculture (DA)

Quality Quality and safety

Labeling and packaging

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Department of Education

Consumer education and information

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 • Quality safety
Department of Health
• Labeling and packaging

• Advertising and sales

promotion

• Price tag

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Consumer Consumer credit transactions Credit facilities extended to
extended by banks and other financial consumer by financing companies
intermediaries

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What can you do if you have a complain ?

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