Househo

ld
Services
Exploratory Course
 Table of
Contents
What is this Module
How do you Use this
About?
Page
2
3
Module
LESSON 1 - Use and
Maintenance of Cleaning Tool and 4-25
Equipment
LESSON 2 - Practice
Occupational Health and Safety 26-61
Procedures
LESSON 3 - Maintain an
Effective Relationship with 62-89
Customers
Answer Keys 90-95
Acknowledgement 96
 What is this
Module About?
This Module is an exploratory and
introductory course on Household Services
which leads you to Household Services
National Certificate Level II (NC II). It
cover 3 common competencies in
Household Services that a Grade 7/Grade 8
Technology and Livelihood Education
(TLE) students like you ought to possess,
namely:
 3 Common
Competencies
1 cleaning tools/equipment;
Use and maintenance of

2 and safety procedures;

Practice occupational health

3 relationship with
Maintain an effective
clients/customers; and
These 3 common competencies
are covered separately in 4
Lessons. As shown below, each
Lesson is directed to the
attainment of one or two learning
outcomes:
 Lesson 1 - Competency:
Use and maintenance of cleaning
tools/equipment
Learning Outcomes (LO) Use appropriate cleaning
1 tools, equipment, supplies
and materials; and
Learning Outcomes (LO) Maintain cleaning
2 equipment.
 Lesson 2 - Competency:
Practice occupational health and safety procedures;
Learning Outcomes (LO) Identify/Evaluate hazards
1 and risks;
Learning Outcomes (LO) Control hazards and risks;
2 and
Learning Outcomes (LO) Maintain occupational
3 and health and safety
awareness
 Lesson 3 - Competency:
Maintain an effective relationship with clients/customers

Learning Outcomes (LO) Maintain a professional

1 image; and

Learning Outcomes (LO) Build credibility to meet

2 customers/clients’
requirements.
Thank You
Presented by Melody Senosin