The Digitalization

of Banking
February 24

Will the move to online banking

continue after Covid 19
Pandemic?
 About the Article
● Published by Deloitte AG
● 7th September 2020
● Authors: Cyrill Kiefer, Patrik Spiller and Dennis Brandes
 Introduction
● The Article is based on Switzerland and Swiss Banks
● Makes use of Surveys
● The use of Hybrid Solutions
● The Challenges and Opportunities for Retail Banks
Survey 1
2020 2021
 Online Solutions are not for everyone
● Switzerland's High Density of Physical Bank branches
● Branches still remain the mainstream of the banking Sector
● Involvement of Physical human contact
● F2F Advices and Interactions
Survey 2
 Why Online Banking is still not
mainstream
● Desire for In-Branch Advice
● Gimmicky Digital Alternatives
● Not all Banks offer the same Digital Services
● Missing of Digital Signatures and E-ID
 Opportunities and Challenges
● Regulatory Compliance
● Digital Innovative Systems
● Brand Promise
● Excellent commitment to customer experience and content
strategy