BUSINESS ORGANISATION

PRESENTATION 1
 WHAT ARE WE GOING TO LEARN TODAY
1.PRIMARY AND SECONDARY STAKEHOLDERS
2.HOW TO IDENTIFY THE KEY STAKEHOLDERS OF AN
ORGANISATION
3.THE ROLES OF SAKEHOLDERS
 DEFINATION OF A
STAKEHOLDER
 BY DEFINATION A STAKEHOLDER IS REFERED TO AS SOMEONE WHO HAS
INTEREST IN OR IS IMPACTED BY A BUSINESS OR A PROJECT
 These STAKEHOLDERS include -:
1. EMPLOYEES
2. CUSTOMERS
3. INVESTORS
4. SUPPLIERS
5. COMMUNITY
• PRIMARY STAKEHOLDERS
UNDER OBJECTIVE 1
 BUT WE ARE GOING TO BE FOCUSING ON PRIMARY STAKEHOLDERS
 A PRIMARY STAKEHOLDER IS DEFINED AS INDIVIDUALS OR GROUPS WHO ARE MOST DIRECTLY
IMPACTED BY A BUSINESS OR PROJECT
 THESE INCLUDE THE FOUNDERS OR OWNERS OF A BUSINESS, PEOPLE WHO WORK FOR THE
BUSINESS AND THE CUSTOMERS WHO USE THE BUSINESS’ PRODUCTS OR SERVICES(OTHERS MAY
INCLUDE INVESTORS AND SUPPLIERS )
 PRIMARY STAKEHOLDERS TYPICALLY HAVE A DIRECT FINANCIAL INTEREST IN THE BUSINESS OR
PROJECT AND THEIR ACTION CAN HAVE A SIGNIFICANT IMPACT ON ITS SUCCESS OR FAILURE
 THEY ARE TYPICALLY THE ONES WHO ARE MOST AFFECTED BY THE OUTCOME OR DECISIONS
MADE BY THE ORGANISATION FOR EXAMPLE
Secondary stakeholders
UNDER OBJECTIVE 1
 Firstly, a secondary stakeholder is defined as :-
 An individual or groups who have an interest in a business and can affect its operation,
usually from outside.

 EXAMPLES
 Business partners
 Trade unions
 Inspectors
 consumers/environmental groups
 Government/ Local councils
 Business premises owners
HOW TO IDENTIFY THE KEY STAKEHOLDERS OF THE
ORGANISATION
UNDER OBJECTIVE 2

 WE CAN IDENTIFY THE KEY STAKEHOLDERS OF AN ORGANISATION BY FOLLOWING THE GIVEN

STEPS
1. ANALYSE THE ORGANISATION STRUCTURE – LOOK AT THE ORGANSIATIONAL CHART TO
IDENTIFY KEY DEPARTMENTS A POSITIONS THAT HAVE A STAKE IN THE ORGANISATIONS
OPERATION
2. REVIEW PAST INTERACTIONS – CONSIDER INDIVIDUALS OR GROUPS THAT HAVE BEEN
INVOLVED IN THE ORGANISATION’S ACTIVITIES, PROJECTS, OR DECISIONS
3. ASSESS INFLUENCE AND INTEREST – DETERMINE WHICH STAKEHOLDERS HAVE THE MOST
INFLUENCE ON THE ORGANISATION AND HOW INTERESTED THEY ARE IN ITS SUCCESS
4. ENGAGE WITH STAKEHOLDERS - COMMUNICATE WITH IDENTIFIED STAKEHOLDERS TO
UNDERSTAND THEIR PERSPECTIVES, NEEDS, AND EXPECTATIONS
5. PRIORITIZE STAKEHOLDERS – RANK STAKEHOLDERS BASED ON THEIR LEVEL OF INFLUENCE,
INTEREST, AND IMPORTANCE TO THE ORGANISATION
THE ROLES OF STAKEHOLDERS IN AN
ORGANISATION
UNDER OBJETIVE 3

1. SHAREHOLDERS – PROVIDE CAPITAL INVESTMENTS, EXPECT RETURNS ON THEIR INVESTMENT, AND HAVE A SAY
IN MAJOR DECISIONS THROUGH VOTING RIGHTS

2. EMPLOYEES – CONTRIBUTE THEIR SKILLS AND LABOUR TO HELP THE ORGANISATION ACHIEVE ITS GOALS, WHIL
ALSO EXPECTING FAIR COMPENSATION, JOB SECURITY, AND A SAFE WORKING ENVIRONMENT

3. CUSTOMERS – PURCHASE GOODS AND SERVICES FROM THE ORGANISATION, PROVIDING REVENUE AND
FEEDBACK THAT CAN INFLUENCE PRODUCT/SERVICE DEVELOPMENT AND OVERALL BUSINESS STRATEGY

4. SUPPLIERS – PROVIDE NECESSARY INPUTS FOR THE ORGANISATION’S OPERATIONS, ENSURING THE SUPPLY
CHAIN FUNCTIONS SMOOTHLY AND EFFICIENCY

5. GOVERNMENT ENTITIES – REGULATE THE ORGANISATION THROUGH LAWS AND POLICIES, ENSURING
COMPLIANCE WITH LEGAL REQUIREMENTS AND CONTRIBUTING TO A STABLE BUSINESS ENVIRONMENT

6. COMMUNITIES – ARE IMPACTED BY THE ORGANISATION’S ACTIVITIES IN TERMS OF SOCIAL RESPONSIBILITIES,

ENVIRONMENTAL IMPACT, AND ECONOMIC DEVELOPMENT
MEMBERS OF GROUP 6

1. TINOKUNDANASHE MAKAMBA
2. TINASHE HAMANDISHE
3. KUDZI GOREMUSHANDU
4. TAYLOR
THANK YOU FOR LISTENING
ATTENTIVELY. HAVE A GOOD
DAY