Module 2D - CS1000 5.5 Management Enhancements V005

Management Enhancement in CS1000 R5.
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Module #2D Nortel CS1000 Release 5.5 Partner SE Workshop
Channel Partner SE Workshop Series
BUSINESS MADE SIMPLE
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Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop
Management Hierarchy
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Management Framework in Release 5
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Management Framework in Release 5.5
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ECM Architecture Overview

The ECM framework is a generic system management software infrastructure that provides the following benefits and features: Central launch point for management facilities that oversee multiple network elements to manage the entire network Common UI look and feel across all supported management facilities Web service interface where third-party developers can create applications to access ECM Registry of the managed elements that launch the management applications Security that provides Authentication, Authorization, and Auditing (AAA) for plug-in Web applications (elements) that reside within the ECM framework Centralized security policy administration and enforcement Private certificate authority and X.509 certificate management Single Sign On (SSO) and external Light Directory Access Protocol (LDAP) and Remote Authentication Dial In User Service (RADIUS) authentication Role- and instance-based access control Local Simple Network Management Protocol (SNMP) management Central point to manage users, passwords, and system access
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ECM - Management Framework
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Framework Supports Functional Plug-Ins
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The primary security service consists of the following: security service security service client certificate management module Web server The backup security service consists of the following: Linux host trust management module security service security service client certificate management module Web server The data from the primary security service is replicated to the backup security service. The backup security service provides security service if the primary security service fails.
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The member server consists of the following:
Linux host trust management module Security service client Certificate management module Web server
The member server is the smallest footprint module. All member servers need IP connectivity to either the primary or backup security server. If this connectivity is down, users cannot log on to the member server Web pages. Member servers Require additional Licensing in the ECM EC section
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With ECM, two installation media provide eight installation options. The NRS CD provides the following three installation options:
The Primary ECM Server (install NRS and the primary ECM security service) A Backup ECM Server (install NRS and a backup ECM security service) A Member Server (install NRS with ECM joining an existing secure network)
The Element Manager (MGMT) DVD provides the following five installation options:
The Primary ECM Server (install EM and the primary ECM security service) A Backup ECM Server (install EM and a backup ECM security service) A Member Server (install EM with ECM joining an existing secure network) The Primary ECM Server (install EM, Subscriber Manager and the primary ECM security service) A Backup ECM Server (install EM, Subscriber Manager and a backup ECM security service)
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ECM 5.5 Enhancements

Support for managing multiple releases of CS1K
Bulk provisioning of Phones

Bulk provisioning of routes and endpoints SSO cookie domain Services Management Courtesy Change UI Enhancements Enhanced display of CS1K traffic reports
Security Banner display on EM on VxWorks and NRSM on VxWorks

Complete maintenance commands support for MGC & MC32S cards
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Multiple Release Support
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Continued
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Continued
During upgrade of ECM from 5.0 to 5.5, the NRSM elements in the framework gets upgraded For the CS1000 elements, the administrator has to manually change the element to 5.5 using the Edit Release option shown in previous slide.
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Continued Element Multiple Release Support
(Rls 5.0 and Rls 5.5)

CS1000 Element Manager Yes
Basic Client Configuration
Yes
NRS Manager Bookmark
No No
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Services Management
Release 5.5 ECM Framework introduces the concept of Services similar to Elements The authorization policies for Services work the same way as for the elements Services cannot be added or configured during runtime. They are configured only during install time. In release 5.5, there is only one service Subscriber
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Security - SSO Cookie Domain

When the primary and backup security servers are configured in different domains, Single Sign On (SSO) requires authentication to switch from the primary to backup security server. For authentication, the primary and backup security server domain names must match
This requires an administrator to change the cookie setting

When the SSO cookie domain is changed, users must clear the existing ECM related cookies from the cache in the Internet browser for all users
See Next Slide
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SSO Authentication from User Interface
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Setting the SSO Cookie Policy
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Bulk Provisioning of Phones
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Continued
Browse for the CSV file containing the phone records and import the file to the Call Server.
CSV File Formats can be found in the NTP Element Manager System Reference Administration NN43001-632
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Continued After the import operation, user has following options To view the logs of the import operation. To download the failed records (if any) during import operation.
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Continued The logs for the import operation provides the information about transmission of each record in the CSV file.
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Continued User can download the CSV file containing only failed records. User can again import this CSV file by correcting all the errors displayed in the log.
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Basic Client Configuration User Interface Enhancements

Pop-up Windows Have Been Removed
R5.0 User Interface
R5.5 User Interface
Less number of pages open at any point in time Error is shown in the same window from where the operation was initiated Low security risk
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Changes In Multiple Add Page
Mandatory fields are added. With this, Multiple Phone Add works in R5.5. ZONE for IP phones DMC, INDX, CFW, Redirection DN length for DCS sets
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Changes in Bulk Phone Edit Pages Simplified Work flow
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Courtesy Change Courtesy change feature checks the telephones busy/idle status before transmitting the changes to the switch. If the telephone is busy, the change is not transmitted, because this will disconnect the active call. Transmitting large number of phones with courtesy enabled is not recommended.
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Linux-based NRS
Enhancements Bulk export and import of routing entries The NRS supports up to 20,000 routing entries and default routes. Release 5.5 introduces a new feature Bulk export and import to improve the provisioning of the routing entries. A Comma Separated Value (CSV) file is used to create routing entries in the Standby database. The routing entries in the Standby or Active database can be exported into a CSV file. The CSV file can be edited and imported into the same NRS or into another NRS. Enhancement of the NRS Manager User Interface The NRS Manager Navigator can be expanded to the lowest leaf level of each node by clicking on the root node. A Hide and Show link is introduced into the Endpoints and Routes web pages. Clicking on the Hide link removes the search criteria panel from the web pages, providing a larger panel for the display of the Routing Entries and Endpoints.
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Bulk Provisioning of Routes and Endpoints

Import
Bulk provisioning of routes and endpoints (import) is a new feature in NRSM. User can import a CSV file containing routes and endpoints CSV formats can be found in the NTP Network Routing Service Installation and Commissioning NN43001-564
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Import
User can browse for the CSV file containing the routes and endpoints and import the file to the database.
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Import After the import operation, user has following options - to view the import results. - to download the failed records (if any) during import operation.
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Export User can export routes from both active and standby database. Export from Active database
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Export
Export from Standby database
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Export
User can save the exported routes CSV file and later use it for import operation Also can view the export results information
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EM & NRSM - Security Banner Feature

Displays a security warning banner on the login page of EM & NRSM on VxWorks (not applicable to ECM version, as ECM has a common login banner) Provides provision to configure security banner on standalone NRS VxWorks (functionality available in 5.0 for CS)
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Security Banner Feature

Continued
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Security Banner Feature

Continued
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Traffic Reports Feature

This feature displays the traffic data measured under System Traffic and Customer Traffic with proper headers and descriptions. (15 System Traffic reports and 15 Customer traffic reports)
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Continued
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Continued
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MGC/MC32S Commands Support

This feature provides support for executing the Media Gateway Controller (MGC) and 32 Channel Secure Media Card (MC32S) command line interface (CLI) maintenance commands from Element Manager.
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Continued
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Continued
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Subscriber Manager
Key Principles Subscriber Manager Intuitive and user-friendly Web-based interface that is deployed as a plug-in application to the Enterprise Common Manager (ECM) framework. Provides a centralized location for the management of subscriber information for enterprise services Product agnostic no business logic for any product
Interfaces to Products an API Rls 1.0 only supports CS1000
Users access the ECM framework and Subscriber Manager through Microsoft Internet Explorer 6.02600 or later. With Subscriber Manager, you can: easily manage subscribers, subscriber accounts, and subscriber phone services within your network quickly search, sort, and update single and multiple subscribers subscriber accounts within a single application interface
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Subscriber Manager
Before and After
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Common Name Directory

Subscriber Manager uses the Common Network Directory (CND) for its data store, including the CNDs backup and restore feature. Subscriber Manager is dependent on the CND for LDAP synchronization and bulk updates of subscribers. The CND has specific hardware platform and operating system requirements. The Common Network Directory (CND) 2.2 must be installed on a Windows server. CND can be installed on Windows XP, Windows 2000 Server, or Windows 2003 Server. There are limitations on locales and service packs on each operating system. Installation of the CND application on a Windows server includes CND, CND Manager and the LDAP directory.
The CND application is included on the EM application Install DVD.
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Subscriber
System Overview
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Subscriber Terminology
Subscriber Manager uses the following terminology below. Example User does not refer to a Telephony User.
User
Administrator using the subscriber application
Subscriber
Typically an employee of the organization who will be using the services provisioned by the User.
Account
For CS1000 an account is the same as a telephone entry in overlay 10 and 11.
Service Type
The type of service being provided to the Subscriber such as Telephony. Future service types may be Conferencing and Messaging.
Element
The Call Server as listed in the Elements table in ECM.
Target
Each Element can further break down where an account is provisioned through the use of a Target. In CS1000s customer numbers are targets.
Template
The boiler plate or feature package used for quickly creating accounts in an element.
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Subscriber Manager Installation
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Configure CND Connection Details
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Creating Subscribers, Accounts and Templates

There are several steps to building Subscribers
Build templates Build subscribers
Assign Subscriber Fields Create Subscriber Accounts
Assign Service Type Assign Elements Assign Target Assign Template
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Templates
Subscriber Manager allows users to add and configure accounts (phone services) for subscribers with available templates in Element Manager (Linux Based with BCC). When configuring subscriber accounts (phone services), the user is redirected from Subscriber Manager to Element Manager. A template contains attributes that are common to a CS 1000 phone type. Once a template is created, you can use it to apply these common attributes to a group of phones, without having to repetitively define the same value for each phone. In general, using a template is a more efficient method of adding large numbers of phones than maintaining each phone individually. The administration pages for Templates are organized as a new link named Templates inside phones section of EM navigator. similar to the template administration pages existing in TM web station.
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Template Home Page

Template same concept as in TM Web Station The templates database is created per ECM installation (Security Domain), and hence only those BCC elements which are part of that ECM installation can share the template. Lists all templates that are created. Add, Delete and Update of template can be initiated from this page itself
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Template Details
Similar to Phone details page Template name is unique
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Phones - Adds
Modifications introduced in to create phones using template Add using template creates an association between the template and the phone. From there-on this association is checked when ever the phone is updated. If the phone changes are different from the template then the association is removed (rules on next slide).
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Template Association
Certain phone properties should be set differently for every telephone and hence changing these properties does not break the telephone to Template association. Below is the list of those properties: Designator (DES) This property is part of General Properties section of phone details page. Station Control Password (SCPW) This property is part of Features section of phone details page. Directory number parameter of any key feature. In addition, there are certain properties, which are not part of the Template, and hence can be changed in the phone. Below is the list of those properties: Terminal Number (TN) - This property is part of General Properties section of phone details page. Call Party Name Display (CPND) - This property is part of Keys section of phone details page. Voice Mail Box (VMB) - This property is part of Keys section of phone details page.
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Auto Assign DN
In templates where auto assign DN is enabled, users should validate functionality as required. This function can be used to add single or multiple phones Example: Adding a single phone When Auto Assign DN is switched on and when starting DN is specified The starting DN overwrites the existing partial DN specified in the Template. This is true for analog, digital and virtual phones. Also on the phone details page (Step 2 of add phone), the message The current DN is the specified starting DN. It is not the partial DN specified in the Template is displayed indicating that the starting DN overwrites the partial DN specified in the Template. When Auto Assign DN is switched off Partial DN specified in the Template itself becomes the DN. This is true for analog, digital and virtual phones. Add will fail in this case unless user corrects the DN. The message The current DN is the partial DN specified in the Template. The DN must be modified in order to successfully add the phone. is displayed.
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Phones Edit (Multiple Phones)

Template introduced as a edit field. Enable the changes in the template to be applied to the associated phones. Also serves as a way to associate existing phones to a template.
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Template Updates
The following properties of the phone cannot be changed while doing an update using template. These properties are set differently for every telephone and hence updating it from template is not supported. Designator (DES) This property is part of General Properties section of phone details page. Station Control Password (SCPW) This property is part of Features section of phone details page. Directory number parameter of any key feature Terminal Number (TN) - This property is part of General Properties section of phone details page. Call Party Name Display (CPND) - This property is part of Keys section of phone details page. Voice Mail Box (VMB) - This property is part of Keys section of phone details page.
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Phones Basic Search

Quick single criteria search against template
No Template lists phones that are not associated to any template.
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Phones Advanced Search

Allows users to build their own query for more complex searches using template as one of the criteria
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Phones Report
Reports modified to introduce template as a field and criteria.
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Configuring/Modifying Subscribers
Create Subscribers In most cases users will create subscribers using one of the following methods: Subscriber Manager Web UI CND CSV Synchronization
Through CND Managers CSV Sync
CS1000 Migration Tool (not shown)

Used to migrate users from Linux EM in 5.0
Allows import of 5.0 EM Users to 5.5
Auto populates Subscriber Data
CND LDAP Sync
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Update Subscribers
In most cases users will update subscribers using one of the following methods:
Subscriber Manager Web UI CND CSV Synchronization CND LDAP Synchronization
Automatic Subscriber Change Notification

Changes are automatically synchronized
Example a name change is propagated to all accounts
Sally Smith gets married and changes her name to Sally Jones Name change is propagated to all telephones
Synchronization of changes occurs every 10 minutes in Subscriber Manager

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Delete Subscribers
In most cases users will delete subscribers using one of the following methods:
Subscriber Manager Web UI
When deleting subscribers using the Subscriber Manager Web UI, all the subscribers accounts are automatically deleted in EM.
Telephones associated with subscriber will be deleted
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Export Subscribers
Export subscribers into a CSV file for offline editing.
Through CND Manager Interface
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Example of Creating Subscriber
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Add Subscriber Fields that can be populated

Identification Last name Note: Last name is a mandatory field. First name Middle name Preferred name Employee ID Subscriber type Use this field to identify the type of subscriber such as, employee, project, roles, or location. Language Comment Use this field to enter any specific information for the subscriber.
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Add Subscriber Fields That Can Be Populated

Directory and Phone Numbers Extension External ESN Cell Pager Fax Address E-mail Office location Mailing address Street City Province/State Country Postal/Zip code
Organization Job title Department Company Service start date
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Accounts
Accounts An account is a provisioned service, available through an element, for a subscriber. A subscriber can have more than one account,
telephone service (only supported account on Rls 1.0) conferencing service voice mail service etc
Required subscriber account properties Subscriber Manager only requires the subscribers last name to create a new subscriber. Individual elements have specific requirements for required subscriber properties for the creation of accounts.
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Account Properties
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Create Account
Users must use a Template to create accounts through Subscriber Manager. Optionally, users can accept all defaults when creating an account, or specify more details for the account.
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Update Account
There are two ways to update accounts Click on the service type link in the account list of the subscriber details page Search for the telephone in EM and make the changes there. These changes will be reflected in Subscriber Manager.
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Delete Account(s)
There are three variations to deleting accounts in Subscriber Manager.
Select a subscriber on the Subscriber List page and click Delete. This will delete the subscriber and the associated accounts. Select a subscriber on the Subscriber List page and click Delete All Accounts. This will delete all the accounts but not the subscriber. Select the accounts on the Subscriber Details page and click Delete. This will delete the selected accounts.
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Synchronize Account(s)
EM is always the master of account data from Subscribers point of view. Accounts between Subscriber Manager and EM can become out of synch for a number of reasons: network issues prevent messages from being delivered to Subscriber Manager Database crash in EM requiring a restore of data from the previous day. Directory crash in Subscriber Manager requiring a restore of data from the previous day.
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Anonymous Account(s)
Anonymous accounts are accounts that exist in EM but do not have a subscriber, in Subscriber Manager, associated with the account. Anonymous accounts can be assigned to subscribers using the Anonymous Account web page.
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Schedule Backup of Data and Directory Server

The CND Manager supports schedule backup of data in the directory. This will backup subscribers and their accounts. It does not backup the accounts in the Elements.
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Subscriber Limitations
Only CS1000 accounts are currently supported.
No reporting mechanism for accounts.

No account move supported. Search results limited to 1000 subscribers. Only data from one account can be published into the customers corporate directory. Selectable by administrator
Example Subscriber has two Phones only 1 can be published
No account search capability Search by subscriber and then drill into accounts Note: Future releases of Subscriber will deal with these limitations.
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Dependencies
ECM 5.5 on Linux
CND 2.2 on Windows

EM 5.5 on Linux
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Subscriber Manager Capacities
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End of ModuleQuestions
Please take a moment to complete your workshop survey. Your comments are greatly appreciated.
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Backup Slide
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Publishing Accounts
When account properties are published, account information is copied to specific subscriber properties within the system. Publishing account specific information allows the user to synchronize account specific information in the corporate directory. By default, the first account created for any distinct service type is automatically published. The following conditions apply when publishing accounts: Only one account for each service type can be published to the subscriber data. When a new account is selected for publishing, it overwrites any data already present in the particular subscriber attribute. If an existing account is published and the user needs to publish a different account, publishing the different account removes the publish flag from the old account in the account list.
External applications such as LDAP Subscriber Synchronization and CSV Subscriber Synchronization can result in data mismatch between the subscriber properties and the published account properties. If a data mismatch occurs, users must do one of the following: update the account manually update the subscriber properties select the account and click Publish synchronize the affected accounts with the element
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Module 2D - CS1000 5.5 Management Enhancements V005

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Module 2D - CS1000 5.5 Management Enhancements V005

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Management Enhancement in CS1000 R5.

BUSINESS MADE SIMPLE

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Management Framework in Release 5

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Management Framework in Release 5.5

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

ECM Architecture Overview

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

ECM - Management Framework

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Framework Supports Functional Plug-Ins

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

ECM Architecture Overview

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

ECM Architecture Overview

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

ECM Architecture Overview

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

ECM Architecture Overview

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

ECM 5.5 Enhancements

Bulk provisioning of Phones

Security Banner display on EM on VxWorks and NRSM on VxWorks

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Multiple Release Support

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Multiple Release Support

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Multiple Release Support

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Multiple Release Support

(Rls 5.0 and Rls 5.5)

Basic Client Configuration

NRS Manager Bookmark

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Security - SSO Cookie Domain

This requires an administrator to change the cookie setting

See Next Slide

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

SSO Authentication from User Interface

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Setting the SSO Cookie Policy

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Basic Client Configuration

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Bulk Provisioning of Phones

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Bulk Provisioning of Phones

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Bulk Provisioning of Phones

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Bulk Provisioning of Phones

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Basic Client Configuration User Interface Enhancements

R5.0 User Interface

R5.5 User Interface

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop

Basic Client Configuration User Interface Enhancements

Channel Partner SE Workshop Series: CS1000 Release 5.5 Workshop