Communication

Prepared by:
Joycelyn Parazo-Reyes, RN MAN
Prof. Lecturer
 Role of Communication In Teaching-
Learning Process
 Communication – it is a basic tool in the
teaching-learning process

 the essential objective of education is to develop

the communication of skills of both teacher and
learner in terms of speaking, writing, listening
and reading
 the teacher/nurse educator assume the role as a
facilitator of learning must possess greater
communication skill
Needs to consider for Teaching-Learning
Process:
Verbal Communication
1. Pace & Intonation – the manner of
speech, as in the pace of rhythm and
intonation, will modify the feeling and
impact of the message
 The intonation can express enthusiasm,
sadness, anger, or amusement
 The pace of speech may indicate interest,
anxiety, boredom or fear
2. Simplicity
- includes the use f commonly understood
words, brevity and completeness. Words
may be complicated or unfamiliar to others

3. Clarity & Brevity - A message that is

direct and simple will be more effective.
> Clarity is saying precisely what is meant
> Brevity is using the fewest words
necessary
4. Timing & Relevance – No matter how clearly or
simple words are stated or written, the timing
needs to be appropriate to ensure that word are
heard. Messages needs to relate to the person
or to the person’s interests and concerns

5. Adaptability – Spoken messages need to be

altered in accordance with behavioral cues from
the client
- it needs sensitivity, consideration,
assessment, and individual approach
- nurse can modify his/her tone of speech &
expression
 6. Credibility
- means worthiness of belief,
trustworthiness, reliability
- Nurses foster credibility by being
consistent, dependable and honest
-The nurse needs to be knowledgeable
about what to be discussed and to have
accurate information
7. Humor - The use of humor can be positive and
powerful to the nurse-client relationship, but it
must be used with care
- it is used with care

The physical act of laughter can be both an

emotional and physical release, reducing
tension by providing a different perspective
and promoting a sense of well- being
Non-Verbal Communication
1. Personal Appearance - Clothing and
adornment can be sources of information
about a person, it may convey social and
financial status, culture, religion, group
association and self-concept
 - It is also an indicator of how the person
feels
Posture & Gait – The way people walk and carry
themselves are often reliable indicators of self-
concept, current mood, and health

* An Erect Posture and an Active, Purposeful

Stride suggest a feeling of well-being
* Slouch Posture and a slow, shuffling gait
suggest depression or physical discomfort
* Tense Posture and a rapid, determined gait
suggest anxiety or anger
* The posture of people when they are sitting or
lying can also indicate feelings or mood
3. Facial Expression – no part of the body is as
expressive as the face
- Feelings of surprise, fear, anger, disgust,
happiness and sadness can be conveyed by
facial expressions

4. Gestures – Hand and body gestures may

emphasize and clarify the spoken word or they
may occur without words to indicate a
particular feeling or to give a sign
eg. Nail biting, pacing back and forth, wringing
of hand, swaying of legs, tap his foot, , wave,
motioning toward the chair, hand/sign
language, thumbs up for “yes” and thumbs
down for “no”
 Factors Influencing the Communication
Process
1. Development – Language, psychosocial
and intellectual development moves
through stages across the lifespan
2. Gender- both Male & Female
communicate differently
3. Values & Perception – Values are the
standard that influence behavior and
Perception are the personal view of an
event
Personal Space – is the distance people
prefer in interactions with other
Intimate – touching to 1 ½ feet
Personal – 1 ½ to 4 feet
Social – 4 to 12 feet
Public 12-15 feet

5. Territoriality - is a concept of space and

things that an individual considers as
belonging to the self
6. Roles & Relationship - the role and the
relationship of sender and receiver affect the
communication process. Choice of words,
sentence structure and tone of voice vary
considerably from role to role

7. Environment- people usually communicate

most effectively in a comfortable environment

- Noise, extreme temperature, poor ventilated

environment
can interfere communication
8. Congruence
- the verbal & nonverbal aspects of the
message match

9. Interpersonal Attitudes
- it convey belief, thoughts and feelings
about people and events
> Caring
> Warmth
> Respect
> Acceptance
According to Lindgren, 1980
1.Least Effective - The teacher/nurse
educator attempts to maintain one-way
communication with students in the class
 Teacher

Student
Student
Student
Student
2. More Effective – The teacher /nurse
educator attempts to develop two-way
communication with students in the class
 Teacher

Student Students
Students

Students
3. Even More Effective – The
teacher/nurse educator attempts to
develop two-way communication with
students and also permits some
communication among students on a
rather formal basis
 Teacher

Student

Student
Student Student
4. Most Effective – The teacher/nurse
educator becomes a co participant in the
group and encourages two-way
communication among all members of the
group
 Teacher

Student
Student

Student
Student