Conflict Management

At the end of the session, the learner should be able

to:

1) Identify the extra-organizational,

organizational, and group stressors.
2) Explain individual dispositions of stress.
3) Demonstrate intra-individual and interactive
conflict.
4) Devise a strategy for coping/managing stress.
 Conflict
TYPES
a) Constructive/ Destructive
b) Realistic/ Non-realistic
c) Intra psychic/ Psychosocial
d) Interest/ Understanding
e) Perceived/ Latent/ Manifest
 Conflict

Interactive/
Intra-individual Psychosocial
• Within • Individuals
• Incompatibility • Structural
• Frustration –behaviour • Administrative
blocked procedures
• Goal – competing • Competition
• Role - ambiguity
 Conflict

BENEFITS
 Problem awareness
 Motivates towards solution, challenge
 Promotes change
 Commitment/cohesion
 High quality decisions

 Conflict threshold
Solution seeking

Negotiation

SOLUTION

Mediation Arbitration
Difference?
 Stress
TYPES
a) EuStress = drive
b) DiStress = frustration
FORM
• Physical – body change
• Psychological – flight/fight choice

 Stress is created internally

• Stressor – situations that cause/trigger stress
 Stressors

Group Organisation Extra-organisation

Individualism Roles overlap PESTEL

Burnout Authority mismatch Competition

Roles ambiguity, Poor work Life cycle

overload environment
Stress management -
Individual