Assignment 3

Customers and
Communication
Joice Cruz
This power point is an explanation of the range of customers of
maintaining and developing its customer service.
P3: Explain the range of
customer services a specific
business provides and how
each area of the business has
responded to the need to
provide customer service
Operations function

How these meet

the needs of
Range classes Different facilities
different
customers
HR Function
Finance function

The Finance Function is a part of financial management. Financial Management

is the activity concerned with the control and planning of financial resources.

In business, the finance function involves the acquiring and utilization of funds
necessary for efficient operations. Finance is the lifeblood of business without it
things wouldn’t run smoothly.
Marketing
function
Customer
service function
Customer service is the
direct one-on-one
interaction between a
consumer making a
purchase and a
representative of the
company that is selling it.
M1: Analyse the benefits to a
specific business and to its
customers of maintaining and
developing customer service
 D1: Recommend and
justify changes to the
customer service provided
by a specific business in
order to improve the
customer experience
Bibliography

• Cambridge Technicals level 3 Business

Authors: Tess Bayley, Karen Tullett, Leanna Oliver
https://r2.vlereader.com/Reader?ean=9781471874819

• https://www.freedom-leisure.co.uk/centres/nunnery-wood-spor
ts-complex/