MANAGING

SERVICE STAFF
Presented by: Group 6
Members: Julius Cabanting
Alvin josh Lucena
Emerson Castillo
Christian Jeremy Palomaria
Marcus Castro
MANAGING SERVICE STAFF

 Managing staff or employees is considered a challenging task in every

organization. To manage employees or subordinates of an organization is
termed staff management. This is a structure through which staff members
or employees can achieve their full potential within the job duties assigned
to them.
 In other words, staff management is considered an effort to support
employees in giving their best on daily basis to achieve their job goals and
overall objectives of the organization.
COMPONENTS OF STAFF MANAGEMENT

 Recruitment & Selection

This includes selecting the right employees based on the skill set and requirement of
the job during the hiring process.
 Measurement
This includes measuring the performance to determine if they are meeting their goals
effectively and what measures are required to achieve these goals.
 Monitoring
This is related to monitoring the measurement. In other words, monitoring is
concerned with overseeing the performance of employees on daily basis.
COMPONENTS OF STAFF MANAGEMENT

 Interaction
This consists of the communication between staff managers and employees in an effective way
and how well they work with each other. This also includes taking feedback from employees
and interacting with them on the day to day issues.
 Reward
Staff members should be rewarded for their exceptional performance.
 Discipline
This includes maintaining discipline among employees for following rules & regulations of the
organization, professional behavior. This also includes disciplinary measures in case of not
abiding by disciplinary rules.
Importance of training and development

 Hospitality industry deals with taking care of the needs of the public and
thus it is important for all those people who work in this sector to focus on
building the right personality that would empower them succeed
there.
 Training can give staff the knowledge and ability to create a
customer focused experience
HIRING AND MANAGING HOSPITALITY STAFF

 Hiring employees by considering just the right qualifications or experience

level is not sufficient for effective staff management as the right attitude is
also required. So, more effort and time are required in the hiring process so
that any chances of wrong hiring can be eliminated.
8 TIPS TO INCLUDE IN HIRING HOPITALITY
STAFF
 HIRE ON PERSONALITY
 WORK ON YOUR APPEAL
 BE FLEXIBLE
 OFFER A CAREER PATH
 CHECK LEGALITIES
 USE TECHNOLOGY
 OFFER TRANING AND DEVELOPMENT
 PRACTICE CANDIDATES EXPERIENCE
IMPORTANCE OF STAFF MANAGEMENT

 Staff management is considered a backbone of any organization and poor

staff management may lead to low productivity and high employee
turnover. Staff management is important as it ensures that staff should feel
valued by allowing them to use their full potential and skills in their job
roles. Effective staff management helps in maintain consistency in having
the right staff at the right positions. It helps in managing and training
employees in a better way so that they can do their jobs efficiently. This
ultimately leads to happy customers and better profits.
ADVANTAGE OF STAFF MANAGEMENT
EMPOWER EMPLOYEE

 Employee empowerment means turning over decision-making responsibilities and

authority to front-line employees. In the hospitality industry, enabling your sales,
service and kitchen staff to make decisions can improve morale and increase
customer service in responding to problems.
8 WAYS TO EMPOWER EMPLOYEES IN
HOSPITALITY INDUSTRY
 Implement an employee assistance program
 Identify your employee’s strengths and weaknesses
 Invest in good travel software
 Define the service standards clearly
 Reward quality work and good decisions
 Provide opportunities for development and growth
 Listen to your employees
 Invest in a quality hotel management system
THANK YOU!