Ness Wadia College of Commerce, Pune-

411014

Name : Vedang Sanjay Gujar

Roll no: 228
Class and Div : T Y B.com (B)

Under the Guidance:

Dr. Laxman Baisane - Banking and Finance II
Dr. Nishant Chavan- Banking and Finance III
Index
SR. NO SLIDE NO. DETAILS
1 1 Name of the Organisation
2 2 Contents of the proposal of internship
3 3&4 Allocation of 60 hours for the internship
4 5 List of Officers and Staff members
5 6 Work profile assigned
6 6 Actual work completed by the student
7 7 Skills acquired & skills required
8 8 Problems encountered & solutions
9 9 Student’s contribution to the organization
Name of the Organisation

Union Bank,
Bhavani Peth Branch, Pune
Concepts proposed for the
internship

• Understanding Banking Services, their importance.

• Introduction to various accounts, their opening
processes.

• To understand the work process of Union Bank.

• Learning technical concepts related to banking services.

• To apply soft skills and hard skills appropriately.

• To get a practical experience of the Banking system.
Allocation of 60 hrs
Date Time Total
From To Hours Details of work done

18-12-23 12pm 4pm 4 Learned about the organization, employees,

work etc.
19-12-23 12pm 4pm 4 Shadowed customer service reps how to
interact.

20-12-23 12pm 4pm 4 Assisted in organizing customer files.

21-12-23 12pm 4pm 4 Introduced to compliance in banking.

22-12-23 12pm 4pm 4 Helped customers if they faced any problem.

26-12-23 12pm 4pm 4 Explored various loan products.

27-12-23 12pm 4pm 4 Helping customers in filling various banks

forms.
28-12-23 12pm 4pm 4 Observed cash handling procedures.

29-12-23 12pm 4pm 4 Shadowed account opening processes.

30-12-23 12pm 4pm 4 Issued debit cards to customers.

02-01-24 12pm 4pm 4 Learned about KYC procedures.

Allocation of 60 hrs
Date Time Total
From To Hours Details of work done

03-01-24 12pm 4pm 4 Assisted in basic documentation tasks.

04-01-24 12pm 4pm 4 Assisted in data entry.

05-01-24 12pm 4pm 4 Learned about fraud prevention techniques.

06-01-24 12pm 4pm 4 Assisted in updating the bank's website.

08-01-24 12pm 4pm 4 Assisted in analyzing customer feedback.

09-01-24 12pm 4pm 4 Assisted in data entry in excel

10-01-24 12pm 4pm 4 Assisted in preparing financial reports.

11-01-24 12pm 4pm 4 Assisted in resolving customer complaints.

12-01-24 12pm 4pm 4 Shadowed account opening processes.

15-01-24 12pm 4pm 4 Learned about credit card issuance.

16-01-24 12pm 4pm 4 Participated in training sessions on financial

analysis.
17-01-24 12pm 4pm 4 Shadowed operations staff.

18-01-24 12pm 4pm 4 Assisted in conducting KYC verifications.

Total Hours 96
List of Employees

NAME DESIGNATION
Sasha Saraf Branch Manager
Varad Shinde Relationship Officer
Ayesha Shaikh Assistant General Manager
Aditya Tambe KYC Associate
Vinay Patel Clerk
Karan Ahujha Clerk
Work Profile assigned
• I was assigned by the task to provide hep to
customers with any queries related to account
opening, technical issues and other clerical work.

• Inputing data in spreadsheets and banks data

base system

• Helping customers in filling various banking forms

• Assigned with the task to provide forms of

netbanking, credit and debit cards to
customers.ka
Actual Work done
• Helped customers in opening the accounts in the
banks and
assisted them in filling applications and forms.
• Helped customers understand about union bank app.
• Provided knowledge about usefulness of credit cards to
customers.
• Assissted other employees in carrying out KYC
process.
• Collecting feedback from customers and storing them in
computer
Skills acquired
 Customer Service Skills: Interacting with customers and addressing
their inquiries or concerns enhances communication and interpersonal
skills.

 Financial Knowledge: Understanding various financial products

and services offered by the bank, including savings accounts,
loans, investments, and insurance.

 Compliance and Regulatory Awareness: Understanding and adhering

to compliance regulations, including Know Your Customer (KYC) and
Anti- Money Laundering (AML) guidelines.

 Problem-Solving and Decision-Making: Identifying and resolving

issues related to customer inquiries, account discrepancies, or
transaction errors.

 Teamwork and Collaboration: Collaborating with colleagues and team

members to accomplish tasks and achieve common goals.
Problems faced & solutions
 I encountered a situation where we had a high volume of customer
inquiries flooding in, especially during peak hours.
To address this, I collaborated with the team to implement effective
customer service strategies, such as prioritizing urgent inquiries.

 Initially the major problem faced by me was my lack of proper

communication skills. To overcome this problem I took advice of
colleagues and my boss and shadowed them how they interact with
the customers

 Effectively managing my time and juggling multiple tasks within

stringent deadlines occasionally posed challenges. In response, I
implemented prioritization tools and task management systems to
streamline my workflow, ensuring efficient organization of tasks,
prioritization of activities, and timely completion of assignments.
Student’s opinion
 The internship provided valuable hands-on experience in
banking.

 Exposure to different bank departments broadened

career perspectives.

 The collaborative environment facilitated learning from

peers.

 Confident in ability to speak with new people.

 Got to network with Banking leaders.

 Challenges during the internship fostered problem-

solving skills.
Contribution to
the Institution
• I did my best to learn and perform well during the
internship. I hope I added value to ICICI Bank through
my efforts.

• I want to thank our college Ness Wadia College of

Commerce and Union Bank for giving me this
opportunity. Their encouragement and support made
this internship successful.