Introduction to psychology

EMOTIONAL INTELLIGENCE
BY
TAHA HUMAYUN BAIG
LECTURER IIU ISLAMABAD
 ASSESSMENT OF INTELLECTUAL
ABILITIES

 Reliability
If a test or method of assessment has good reliability, it will yield
reproducible and consistent results.
 Validity
Reliability assesses the degree to which a test is measuring something,
but high reliability does not guarantee that the test has good validity
 Intelligence tests

1. The Stanford-Binet Intelligence Scale

It is a cognitive-ability and intelligence test that
is used to diagnose developmental or intellectual
deficiencies in young children,
2. Binet-Simon Test
he first tool for the assessment of intelligence
was aimed to detect and support children with
special needs. The items included in this test
battery reflected age-appropriate intellectual
ability.
1. the Wechsler Adult Intelligence Scale (WAIS)
WAIS is employed as an intelligence test, but it is mainly
used in neuropsychological evaluations, primarily with
reference to brain dysfunction. Large disparities in verbal
and nonverbal IQ could suggest different forms of brain
injury.
2. Raven's Progressive Matrices
RPM is a non-verbal test typically used to measure general
human intelligence and abstract reasoning. Types SPM,
CPM & APM.
Gardner’s Seven Intelligences
 EMOTIONAL INTELLIGENCE

Emotional Intelligence

“the capacity for recognizing our own feelings and those of others, for motivating ourselves,
and for managing emotions well in ourselves and in our relationships. Emotional intelligence
describes abilities distinct from, but complementary to, academic intelligence.” Daniel
Goleman (1998)
 Types of Emotional Intelligence

Daniel Goleman, an American psychologist,

developed a framework of five elements
that define emotional intelligence:

• Self awareness
• Self regulation
• Motivation
• Empathy
• Social skills
 SELF-AWARENESS

• People with high EI are usually very self-aware . They understand their
emotions, and because of this, they don't let their feelings rule them.
They're confident – because they trust their intuition and don't let their
emotions get out of control.

• They're also willing to take an honest look at themselves. They know

their strengths and weaknesses, and they work on these areas so they
can perform better.
 SELF-REGULATION

 This is the ability to control emotions and impulses.

 People who self-regulate typically don't allow themselves to
become too angry or jealous, and they don't make impulsive,
careless decisions.
 They take initiative, follow through on commitments, and adapt to
changing circumstances.
 MOTIVATION

 People with a high degree of Emotional Intelligence are usually motivated .

 They're willing to defer immediate results for long-term success.
 They're highly productive, love a challenge, and are very effective in whatever they
do.
 EMPATHY

 Empathy is the ability to identify with and understand the wants, needs, and viewpoints
of those around you.
 People with empathy are good at recognizing the feelings of others, even when those
feelings may not be obvious.
 As a result, empathetic people are usually excellent at managing relationships , listening
, and relating to others. They avoid stereotyping and judging too quickly, and they live
their lives in a very open, honest way.
 SOCIAL SKILLS

 It'susually easy to talk to and like people with good social skills, another
sign of high EI.
 Those with strong social skills are typically team players. Rather than focus
on their own success first, they help others develop and shine.
 They can manage disputes, are excellent communicators, and are masters at
building and maintaining relationships.
 IMPORTANCE OF EI

 50% of work satisfaction is determined by the relationship a worker

has with… his/her boss.
 A large hospital reduced turnover of critical-care nurses from 65 to 15
percent within 18 months of instituting an emotional intelligence
screening assessment.
BASIC EMOTIONS
 AMYGDALA HIJACK

 An amygdala hijack is when your amygdala

takes control of your body to protect you from
danger
 This happens when the flight or fight response
is inhibited and manifests itself in negative
emotions.
 ASSERTIVENESS

 Assertiveness is a skill regularly

referred to in social and
communication skills training.
 Being assertive means being able
to stand up for your own or other
people's rights in a calm and
positive way, without being either
aggressive, or passively accepting
'wrong'.
 ASSERTIVENESS & AGGRESSION
Assertiveness
Based on balance. It requires being
forthright about your wants and needs
while still considering the rights,
needs, and wants of others. When you
are assertive, you ask for what you
want but you don't necessarily get it.
Aggressive behaviour
Based on winning. It requires that you do
what is in your own best interest without
regard for the rights, needs, feelings or
desires of others. When you are
aggressive, you take what you want
regardless, and you don't usually ask.
 Assertive people

 Get to "win-win" more easily – they see the value in their opponent and in his/her
position, and can quickly find common ground.
 Are better problem solvers – they feel empowered to do whatever it takes to find
the best solution.
 Are less stressed – they know they have personal power and they don't feel
threatened or victimized when things don't go as planned or expected.
 Are doers – they get things done because they know they can.
 Assertive Communication Techniques

1. I statements
2. Empathy
3. Escalation
4. Ask for More Time
5. Change Your Verbs
6. Broken Record
7. Scripting
 AGRESSION

 Aggression refers to a range of behaviors that can result in both physical and
psychological harm to yourself, others, or objects in the environment.
 Aggression centers on hurting another person either physically or mentally.
 While we all may feel aggressive on occasion, when aggression becomes pervasive
or extreme, it may be a sign of an underlying mental health condition, a substance
use disorder, or another medical issue.
Aggression can serve a number of different purposes, including:
1. Expressing anger or hostility
2. Asserting dominance
3. Intimidating or threatening
4. Achieving a goal
5. Expressing possession
6. Responding to fear
7. Reacting to pain
8. Competing with other
 Signs of Aggression

 Aggressive behaviors can be:

1. Physical, like beating, hitting, kicking, or stabbing another person. Damaging property is also a
form of physical aggression.
2. Verbal, which may include mocking, name-calling, and yelling.
3. Relational, which is intended to harm another person's relationships. This can include spreading
rumors and telling lies about someone else.
4. Passive-aggressive, like ignoring someone during a social event or offering back-handed
compliments. Passive-aggressive behavior is usually intended to allow harm to come to someone,
rather than causing harm directly.
 SUBMISSIVE

What is Submissiveness?

• Submissive (or passive) behavior means shying away from saying what
you really mean and not seeking to achieve your needs, particularly when
someone else has conflicting needs.
• A submissive person is a shrinking violet, avoiding upsetting others either
because they fear them or they fear to hurt their feelings.
• When things go wrong, the submissive person is likely to assume that they
are to blame in some way, and accept blame when singled out by other
people.
 SUBMISSIVE

 It is a tendency to comply with the wishes or obey the orders of others.

 Submissive is wanting to or being willing to submit to orders or wishes of another.
 Showing an inclination in this way. An overriding desire to be pleasing.
 Willingly submitting without resistance to authority.
 Motivations for engaging in submissive behaviour may include:
 Relief from responsibility,
 Being the object of attention and affection
 Gaining a sense of security
 Showing off endurance
 Working through issues of shame.
Queries