Dimensions of ITIL

IT Service management
 What ?
ITSM describes the management of end-to-end IT service delivery
to meet business goals, including the creation, delivery,
and support of IT services.
Importance of ITSM

Information technologies now encompass and

incorporate tasks and responsibilities from across
the entire organization. Managing these services is
an ongoing challenge, and users expect businesses
to be up to the task. Companies depend on ITSM to
effectively coordinate the nearly countless
processes that drive their day-to-day operations,
while ensuring that those same processes are
providing real value.
Because ITSM is a collection of policies and
processes for the management and support of IT
services—throughout their entire lifecycle—IT
service management helps improve an enterprise’s
efficiency and increase employee productivity .
Benefits
Life Cycle
Guiding Principles