Current Trends and

Issues in the Tourism and

Hospitality Industry

Reporter: SUAREZ, ROSALES &

SUANZON
 Lesson Outline

THE BRIGHT FUTURE OF

TOURISM
&
ISSUES IN
TOURISM
 • The class will gain an
Learning idea about the bright
Outcomes future of tourism.
• The class will identify
the different issues in
tourism.
 1.Early Retirement
A number of
significant SOCIAL 2.Longer Life Span
& ECONOMIC 3.Shorter Work Week
changes have occured 4.Greater Disposable
Income
5.Greater Mobility
6.Smaller Famillies
 Issues in Tourism
Let's start by exploring the different
kind of issues in tourism:

• Marketing
• Legal
• Human Resources
• Operations
• Consumer Affairs
 1. MARKETING ISSUES

Changing Demographics- The growth in the

number of international travelers.
Changing Vacation Patterns- The traditional
once a year vacation of two weeks or more is
declining, vacations are becoming shorts and
more frequent.
Market Segmentation- The aim was to appeal
to a brand group of potential visitors.
 1. MARKETING ISSUES

Frequent Guest Programs- because of the

proliferation of properties.
Maturation in Segment of the Fast-food
industry- segment of the fast-food market are
no longer expanding to the extent.

Consolidation in the Commercial Lodging

Industry- A small number of firms will
dominate the lodging industry by acquiring
smaller chains.
 2. LEGAL ISSUES
Liquor Liability- It is the factor in more than
half of all automobile accidents.

Ethics in the Tourism Industry- is an academic

discipline that dealss with the study of the
codes of moral conduct practiced by
individuals or groups.
 3. HUMAN RESOURCE
ISSUE
Sexual Harassment- most cases of sexual harassment involve
complaints by females about their co-workers or superiors.

Employee Turnover- managers are always faces with problem

of losing experienced employees and hiring less experienced
employees as replacements.
Employee Assistance Plan (EAP)- it is one of the secular
steps to pay attention regarding employees as replacements.

EMPLOYEE EMPOWERMENT
 4. OPERATION ISSUES
Automation- is the process of using electronic
and mechanical equipment and machinery to
increase the speed of work and reduce cost of
work.

3 areas of Computerization
COMMUNICATION
INTERACTIVE CRT’S
ELIMINATIONS OF TICKETS
 4. OPERATION ISSUES
Smoking/ Non-smoking Areas- the industry
will continue to exert to meet these demands.

Sanitation and Public Health- A very

important issue in food services is sanitation.

Recycling Solid Waste- solid waste or

dumpling it into the sea is the major issue.
 5. CONSUMER AFFAIRS
Fire and
ISSUES
Safety- In earlier centuries, accomodation
establishments where usually made out of wood and are
easily.
Truth in Menus- food service operators, preparing truthful
menu is an ethical practice that should not be violated.

Diet/ Nutrition/ Health- many food service operators are

adjusting their menus to the changing public tastes.

The Future of tourism and hospitality- the world travel and

tourism council forecasts travel and tourism will grow at 40
to 50 percent next ten years.
RECA
P
THANK YOU