Sujii Singl

Communication usually fails, except by chance.

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Cb[ecLlves
O Define and undeisiand communicaiion and ile communicaiion
piocess
O Lisi and oveicome ile baiiieis in a communicaiion piocess
O Types of communicaiion
O Tips io impiove veibal and non veibal communicaiion

lnLroducLlon
Deiived fiom ile Laiin woid - 'U[aZ_' - meaning
'U[[Z' (slaiing of ideas in common)
iocess of exclanging meaningful infoimaiion
Infoimaiion exclanged can be beiween people, gioups,
oiganizaiions
Successful only wlen undeisiood by boil sendei and
ieceivei

What is Communication?
Communication is the art of transmitting
information, ideas and attitudes from one
person to another. Communication is the
process of meaningfuI interaction among
human beings.

ommunlcaLlon ls Lhe Lransfer of lnformaLlon from one person Lo

oLher wheLher or noL lL ellclLs confldence
oonLz and uonnell's
2ommunlcaLlon ls an exchange of facLs ldeas oplnlon or
emoLlons by Lwo or more persons
eorge 8 1erry
8uslness communlcaLlon 8uslness communlcaLlon ls LhaL parL
of communlcaLlon whlch ls relaLed Lo Lhe buslness acLlvlLles
8uslness communlcaLlon ls a
process messages and person whlch are assoclaLed wlLh buslness
lL conslsLs channels of communlcaLlon

What is Communication?
ITS ESSENCES :
PERSONAL PROCESS
OCCURS BETWEEN PEOPLE
INVOLVES CHANGE IN BEHAVIOUR
MEANS TO INFLUENCE OTHERS
EXPRESSION OF THOUGHTS AND
EMOTIONS THROUGH WORDS & ACTIONS.
TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.
IT IS A SOCIAL AND EMOTIONAL PROCESS.

Why Communication.
O to express our emotions
O achieve ]oint understanding
O to get things done
O pass on and obtain information
O reach decisions
O develop relationships
Communication Skills

What are the most common ways

we communicate?
Written Word

1ypes of Commun|cat|on
On thc basis oI ovganization vc!ationship
oimal
Infoimal
On thc basis oI F!ow
Downwaid
Upwaid
Hoiizonial
On thc basis oI Expvcssion
ial
Wiiiien
Gesiuie

1ypes of ommunlcaLlon
Infoimal
Communicaiion does noi flow
iliougl esiablisled clannels.
Also lnown as 'Y^S\WbZW'
eiiis
O Speed - quicl feedbacl on
all oiganizaiional maiieis
Demeiii ] Diawbacl
O umois ] Gossip
oimal
Communicaiing flow iliougl
foimally esiablisled clannels
O ideis
O Insiiuciions
O anagemeni Decisions
lows in Diieciions
O Downwaid
O Upwaid
O Laieial
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ormal ommunlcaLlon
Downwaid
Supeiiois io Suboidinaies
O ideis, insiiuciions, pioceduies, policies, managemeni decisions
eic.
Upwaid
Suboidinaies io Supeiiois
O mployee woil peifoimance, appiaisal, aiiiiudes, discipline, feelings
eic.
Laieial
Beiween peisons of ile same lieiaiclical levels in diffeieni
depaiimenis
O Communicaiion beiween maileiing, pioduciion and finance
depaiimenis.
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Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3
Supervisor 1 Supervisor 2
Manager
Horizontal Comm.
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Ierbal and nonverbal
O eibal - ne peison speals and anoilei lisiens.
O Non-veibal - one peison obseiving anoilei peison
wlo is using:
O acial expiessions
O Gesiuies
O ilei foims of body language
O Sounds ilai aie noi woids
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1ypes of ommunlcaLlon
ial
Tall and Lisien
ace io ace
Gioup Discussion
vei oilei media
Geneially foi infoimal
and quicl]insiani
feedbacl
Unsuiiable foi liglly
ieclnical and official
coiiespondences
Wiiiien
Leiieis
axes
mails
emoiandums
Bulleiins
eiiodicals
Ciiculais
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SLNDLR
(encodes)
RLCLIVLR
(decodes)
Barrier
Barrier
Medium
Ieedback/Response
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arriers to
communication
W oise
W nappropriate medium
W Assumptions/Misconceptions
W Emotions
W anguage differences
W Poor listening skills
W Distractions
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8arrlers Lo ommunlcaLlon
O bsiiuciions faced by communicaiion clannels ilai iesuli
in
O Affeciing ile flow of infoimaiion
O Impaiiing oiganisaiion's funciions
O Caused by lindiances oi obsiiuciions iiaceable io
O xieinal
O eisonal
O iganisaiional aciois
O Baiiieis lave io be avoided oi minimised io enable
O ffeciive communicaiion
O Aclieve ile goals of ile oiganisaiion
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ommunlcaLlon neLworks
ain
Weel All annels
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ow Lo overcome 8arrlers
O egulaie ile flow of infoimaiion
O nsuie effeciive feedbacl
O Simplified language
O Lisiening slills
O Waicl emoiions
O Body language
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Always think ahead about what you
are going to say.
Use simple words and phrases that
are understood by every body.
Increase your knowledge on all
subjects you are required to speak.
Speak clearly and audibly.
.
ESSENTIALS OF COMMUNICATION
Dos
0
ow to Improve Existing Level of
COMMUAICA1IOA?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
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Avoid ieading oi waicling oi
lisiening unwanied liieiaiuie, gossip,
media pieseniaiion eic.
Inieiaci wiil qualiiaiive people.
Impioveon you iopic of
discussion,
iaciicemediiaiion 8 good
ilouglis.
now to lmprove xistinq Leve/ of
cOMMuNlc41lON?

THINK AND SAK.

D NT SAK T AST.
US SIL CABULA.
D NT SAK NL T
ISS SN.
LK SNTABL AND
CNIDNT.
now to lmprove xistinq Leve/ of
cOMMuNlc41lON?

mproving ody Language -

Tips
W eep appropriate distance
W %ouc only wen appropriate
W %ake care of your appearance
W e aware - people may give
false cues
W Maintain eye contact
W Smile genuinely

Clecl iwice wiil ile

lisienei wleilei you lave
been undeisiood
accuiaiely oi noi
In case of an
inieiiupiion, always do a
liiile iecap of wlai las
been alieady said.
Always pay undivided
aiieniion io ile spealei
wlile lisiening.
-1IAL CI CCMMU-ICA1IC-
os

Wlile lisiening, always male noies

of impoiiani poinis.
Always asl foi claiificaiion if you
lave failed io giasp oilei's poini of
view.
epeai wlai ile spealei las said io
clecl wleilei you lave
undeisiood accuiaiely
-1IAL CI CCMMU-ICA1IC-
os

ESSENTIALS OF COMMUNICATION
DON`Ts
Do not instantly react and mutter
something in anger.
Do not use technical terms &
terminologies not understood by
majority oI people.
Do not speak too Iast or too slow.
Do not speak in inaudible
surroundings, as you won`t be heard.

ffecLs of ommunlcaLlon
ffeciive Communicaiion
Unified aciiviiy
odified belavioi
Infoimaiion is pioduciive
Goals aie aclieved
Ineffeciive Communicaiion
Low pioduciiviiy
ooi iesulis
ooi piofiis
any moie ...

Always think ahead about what you are going to say.

Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately or not
In case oI an interruption, always do a little recap oI what has been already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes oI important points.
Always ask Ior clariIication iI you have Iailed to grasp other`s point oI view.
Repeat what the speaker has said to check whether you have understood accurately.
ESSENTIALS OF COMMUNICATION
Dos

ESSENTIALS OF COMMUNICATION
DON`Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority
oI people.
Do not speak too Iast or too slow.
Do not speak in inaudible surroundings, as you won`t be heard.
Do not assume that every body understands you.
While listening do not glance here and there as it might distract the
speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
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1hank you
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