Training Manual for

Cleaners and Stewards.

Training
Objective

This guide provides essential

knowledge and skills for effective, safe,
and professional performance in your
role.
The importance of Cleaning Roles
and Responsibilities

* Cleaners ensure a healthy, safe, and

welcoming environment for staff and
visitors.
* Duties include daily cleaning,
routine maintenance, and meeting
health and safety standards.
* High cleanliness and hygiene
standards enhance the workplace and
reflect positively on the organization.
 Basic Cleaning
Techniques
* Effective cleaning
needs knowledge of
techniques for
different surfaces and
areas.
* This section covers
basic methods for
daily cleaning tasks.
•Dusting & Vacuuming: Dust from top
to bottom and vacuum carpets regularly
to reduce allergens.
•Surface Cleaning & Polishing: Use
the right cleaners for different surfaces
and polish when needed.
•Sweeping & Mopping: Sweep from
outside in and mop with a figure-eight
motion for efficient coverage.
 Mops & Buckets: Choose the right
mop for each floor type and keep them
clean.
Brooms & Dustpans: Use soft bristles
indoors and stiff bristles outdoors.
Microfiber Cloths: Best for streak-free
surface cleaning.
Scrub Brushes: Select appropriate
bristles for tough stains or delicate
surfaces.
Cleaning Solutions/Chemicals: Use
the right products for each area, like
food-safe disinfectants in kitchens.
Using the correct tools ensures effective
cleaning and surface protection. Regular
training is key.
 3. Use of Cleaning Chemicals

Types of Basic Cleaning Chemicals:

- Disinfectants: Used for killing germs on surfaces.

- Degreasers: Effective for removing grease and grime.

- All-purpose Cleaners: Used for general surface cleaning.

The Cleaning Chemicals
we use:
Bleach
is a disinfectant agent.

It kills germs that cause malodor.

Delivers unbeatable stain removal efficacy and

removes the toughest of stains.

Dilution : 1:48

Cautions:
Skin corrosion/irritation
Serious eye damage/eye irritation
Wash hands after usage.
Oasis 146 Multi-Quat Sanitizer
Usage:
It’s an easy spray and wipes or mops bucket sanitizer
application with no rinsing required. It can also be
used to deodorize garbage storage areas, garbage
bins, toilet bowls and any other hard surfaces in odor
causing areas.

Dilution: 0.25 - 0.67 oz per gallon of water.

Cautions :
Harmful if swallowed. Causes severe skin burns and
eye damage.
Wash skin thoroughly after handling.
Oasis® Enforce
Usage:

Chlorine cleaner for removing protein and

other food soils from equipment and floors.
Apply by foam, spray or soak to clean. Easy
rinsing – leaves no film or residue.

Dilution: 90 ml in 12-liter of water.

Cautions :
It is harmful if swallowed. Causes severe skin burns
and eye damage.
Wash skin thoroughly after handling.
Don’t mix with other chemicals.
CBD 55 – Disinfectant.
DIRECTIONS FOR USE
For cleaning and disinfecting floors,
walls, paintwork, tiles and most hard
surfaces,
Dilution - 1 : 20
Apply by mop, spray, or sponge.
For Toilets, washrooms, drain sinks, and
rubbish heaps, pour or spray as supplied.

Caution:
Keep away from direct sunlight,
Don’t touch it
No contact with eyes.
Air Freshener.
Usage:
Freshens the air
Fights the toughest Oduors.
Acts in seconds
Dilution – shake it and use it as supplied
It can be sprayed in all kinds of areas and
surfaces.

Caution:
Flammable,
Can burst if heated.
Do not use at a temperature exceeding 50 degrees.
No contact with eyes.
Furniture Polish.
Usage:
Freshens the air
Fights the toughest Oduors, Acts in seconds

Dilution – shake it and use it as supplied

It can be sprayed in all kinds of areas and
surfaces.

Caution:
Flammable, Can burst if heated.
Do not use it at a temperature exceeding 50 degrees.
No contact with eyes.
Stainless Steel Polish.
Usage:
Stainless Steel Cleaner & Polish loosens and removes
light soil from all metal surfaces. It leaves no residue
after the surface is wiped dry.

Dilution – shake it well and use it as supplied.

It can be sprayed in all kinds of metals and steel.

Caution:
Flammable,
Can burst if heated, Do not spray on open flame.
Do not use at a temperature exceeding 50 degrees.
No contact with eyes.
Pilax / Toilet Cleaner.
Usage:
To be used on the inner surfaces of bowls, pour it as
concentrate and wait for a while then push the flush.

Dilution – Use as supplied.

Caution:

Do not mix with bleach, it will create chlorine gas.

Wear a mask and gloves.
Use it in well ventilation.
No contact with eyes.
Safety Guidelines:
 Always wear gloves and
appropriate PPE when handling
chemicals.
 Follow the manufacturer’s
instructions for dilution and
usage – Material Safety Data
Sheet
 Store chemicals in labelled, well-
ventilated areas.
 4. Health and Safety Tips.
Personal Protective Equipment (PPE):
 Always wear gloves, masks, and goggles when handling cleaning agents.
 Use proper footwear to avoid slipping on wet surfaces.
Lifting Techniques:
 Bend your knees, not your back, to lift heavy objects safely.
 Use carts or trolleys to transport equipment or supplies to avoid injury.
Fire Safety:
 Identify fire exits and understand the building's emergency procedures.
 Use a fire extinguisher only if trained to do so.
 5. Effective Listening.

Active listening is fully concentrating,

understanding, responding, and
remembering what the speaker says. It
involves giving undivided attention,
showing interest through body language,
and avoiding interruptions to ensure
effective communication.
5. Time Management and
Productivity
Effective time management
ensures that you complete all
tasks within your work hours.
Prioritize tasks that need
immediate attention and use
checklists to stay organized.
 6. Customer Service
Skills
Good customer service is essential in the
hospitality industry, especially in high-
visibility areas. Be polite and respectful
when interacting with clients, and
address their concerns or complaints
with a positive attitude.
 7. Personal Hygiene
and Grooming
Maintaining personal hygiene is
critical to your professional
image. Wear clean uniforms,
wash your hands regularly, and
maintain a neat appearance to
set a good example for clients
and colleagues.
8. Equipment Maintenance
and Use
Proper handling and maintenance of
cleaning equipment are crucial to
ensure longevity and efficiency.
Regularly clean and inspect equipment
like vacuum cleaners and mops to
ensure they work effectively.
9. Deep Cleaning Procedures

Deep cleaning involves cleaning

beyond the daily routine. Focus
on areas like kitchens and
bathrooms where grime
accumulates. Use specialized
tools and cleaners for stubborn
stains.
10. Waste Management
and Recycling

Dispose of waste responsibly by sorting

recyclable and non-recyclable items.
Always handle hazardous waste with
care and follow company protocols for
proper disposal.
11. Sustainability in Cleaning
Adopt sustainable cleaning
practices by using eco-friendly
products, reducing water and
energy consumption, and
minimizing waste.
Always look for products to
improve,
12. Infection Control
Procedures

Infection control is critical in

maintaining a clean and safe
environment. Pay special attention to
high-touch areas, and use disinfectants
appropriately to prevent the spread of
germs.
13. Handling Hazardous
Materials

Handle hazardous materials

carefully and wear appropriate
protective gear. Always dispose
of them as per the safety
guidelines.
14. Professional Conduct
and Ethics
Maintain professionalism by
adhering to the code of
conduct. Respect internal and
external clients' privacy and
demonstrate integrity in your
work.
15. Performance and
Evaluation
Set personal performance goals
and assess your progress
regularly. Seek feedback from
supervisors and continually
improve your skills and
efficiency.
THANK YOU