You are on page 1of 19

Getting blended learning off the ground

Allianz Operations Division

Danielle Lucas & Hilary Haynes

What gave the learner an amazing experience? 
Fresh  Engaging  Relevant  Management involvement  Interesting  Aimed at a mature audience  Positive  Tongue in cheek  Brief presentation followed by individual exploration  Responsible for our own learning

A journey towards blended learning

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

2

Table of contents

1 2 3 4 5 6

Allianz and Allianz Operations What does blended learning mean to us within Claims Operations at Allianz The characteristics of optimal blends for learning in Operations Combining the best of online and face-to-face education Improving connections between the virtual and physical elements of blended courses Questions

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

3

Allianz Operations

Learning and Development (L&D) within our business unit

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

4

Allianz Operations

We are:    Across multiple locations Service diverse business product areas Train a diverse workforce

We design and deliver training for:    Induction Process and procedural changes Systems enhancements and implementation

Our Customers & Learning Environment (Operations)

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

5

³Effective integration of different modes of delivery, models of teaching and styles of learning as a result of adopting a strategic and systematic approach to the use of technology combined with the best features of face-to-face interaction´ (Krause, 2007)

Allianz Operations L&D ± a journey towards blended learning

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

6

The characteristics of optimal blended learning in Operations

Getting maximum impact

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

7

Example 1

Introduction of a new software package for claims management

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

8

Example 1

1

Self paced eLearning presentation 
  PowerPoint SnagIt Video

2

Instructor Led Learning (ILT) in the classroom 
 PowerPoint slides - overview Actual software on the Intranet for real-time µlive¶ demonstration and exploration of the product by delegates using storyline scripts Systems access ± self paced exploration/testing by delegates in the facilitated session 

3
Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

Work based µgo live¶ and competence sign-off by subject matter experts and L&D

9

Example 1
Challenges   Time to develop New skills ± harder to understand/ meet the "best of the best" external design standards Successes  Learning experience has been enhanced Flexible solution for the business Diverse needs met Quality offering to employees Learning outcomes delivered  

 Multiple designers worked in tandem  ± good team spirit and management  essential

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

10

Example 1

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

11

Example 2

Negotiation ³skills´ for senior claims handlers

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

12

Example 2

1

Introduction to the tools 
Combined ILT/eLearning  Self paced exploration of the material on the computers however in organised sessions

2

Application (demonstration of competency) 
Self paced application ± using both behavioural and technical Best Practice Negotiation content on the Intranet using an actual claim

3

Motivational ILT/Launch 
PowerPoint used for key points only  Flip charted feedback  Minimal text and graphic rich slides

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

13

The characteristics of optimal blended learning in Operations 

Optimisation for the learner  Optimisation in the course and design
Allianz Operations Division

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

14

The characteristics of optimal blended learning in Operations 

Optimisation for the learner  Optimisation in the course and design
Allianz Operations Division 

         

Engagement Collaboration Asynchronous delivery Business focused Observable uptake Flexibility Equivalence of learning outcomes Diversity Work integrated learning activities Innovation Andragogical

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

15

Combining the best of online and face-to-face education

Two further examples:  Motor Claims Induction  Virtual classroom

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

16

Improving connections between the virtual and physical elements of blended courses 

Conscious linking  Themes  The virtual facilitator

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

17

Improving connections between the virtual and physical elements of blended courses

The virtual facilitator in action

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

18

Your Questions

Getting blended learning off the ground ± an Allianz case study © Copyright Allianz 12/02/2012

19