Implementing eLearning The AGL experience

Jane Marsden & Stephanie Ley February 2012. AGL External

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About us

About us

Stephanie Ley, current eLearning Manager, AGL

Jane Marsden, former eLearning Manager, AGL

» Presentation Title » February 2008 » AGL Internal

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About AGL Energy
An integrated gas and electricity energy company

175 years young

ASX 50 listed company with around 110,000 shareholders

Customer accounts 3.4 million

»Implementing eLearning - The AGL experience »February 2012 »AGL External

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About AGL Energy
Largest private investor of renewable energy in Australia hydro, wind, solar, geothermal, biogas and landfill gas.

»Implementing eLearning - The AGL experience »February 2012 »AGL External

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About AGL Energy

1,800 employees

Office locations

Customer Service Centres

Operating sites

»Implementing eLearning - The AGL experience »February 2012 »AGL External

A general elearning maturity model

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Initial 2003-04 Ad-hoc processes ‡Microsoft 97 to 2003 Upgrade ‡Compliance
»February 2012 »AGL External

Managed 2010 Ensuring the quality ‡Induction of both elearning program launched Defined 2009 resources and Defined processes ‡HSE adopts learning outcomes ‡New induction elearning for elearning program ‡Access issues Planned 2005 ± 2009 ‡Relaunch revealed for some Clear objectives elearning system sites ‡LMS and for elearning elearning falls ‡Dedicated Elearning into disuse specialist employed

Optimising 2011 Continual ‡Treble elearning improvement offering ‡Extend elearning topic range ‡Increase engagement ‡Event management functionality launched ‡Transition to external hosting ± Empower Anytime Anywhere ‡Blended learning models

»Implementing eLearning - The AGL experience

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Challenges
¾ History » Perception » Engagement ¾ Geography/Distance ¾ Acquisitions ¾ Information security

¾ Main drivers » Compliance » Distance
»Implementing eLearning - The AGL experience »February 2012 »AGL External

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What and how . . .
Relaunch with fresh new look and feel

Engage

Access to elearning

Secure gateway with single sign on

»Implementing eLearning - The AGL experience »February 2012 »AGL External

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Educational theory & elearning
Behaviourist, cognitivist, humanist, constructivist ??? Systems based design and development (e.g. ADDIE) Context, relevance, experience Quality learning supports acquisition of knowledge and skills Delivery method secondary Constraints ± budget and resources Accessibility Simulate as closely as possible the ideal learning strategy
Courtesy: G+T Human Resource Development Real Training Right Now
»Implementing eLearning - The AGL experience »February 2012 »AGL External

A Critical Conversation about Performance
Slides 8,9,10

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Key Elements for Success

Relevance

»Implementing eLearning - The AGL experience »February 2012 »AGL External

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What¶s next?
What¶s next?

» Presentation Title » February 2008 » AGL Internal

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What¶s next

Web mediated learning communities

»Implementing eLearning - The AGL experience »February 2012 »AGL External

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What¶s next
Accommodate learning differences

Representation Expression Engagement

Universal Learning Design

Quality control
»Implementing eLearning - The AGL experience »February 2012 »AGL External

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Maintain

The buzz

Executive sponsorship

IT

»Implementing eLearning - The AGL experience »February 2012 »AGL External

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What¶s next?
Questions?

» Presentation Title » February 2008 » AGL Internal