Implementing eLearning The AGL experience

Jane Marsden & Stephanie Ley February 2012. AGL External

About us

About us

Stephanie Ley, current eLearning Manager, AGL

Jane Marsden, former eLearning Manager, AGL

Presentation Title February 2008 AGL Internal

About AGL Energy

An integrated gas and electricity energy company

175 years young

ASX 50 listed company with around 110,000 shareholders

Customer accounts 3.4 million

Implementing eLearning - The AGL experience February 2012 AGL External

About AGL Energy

Largest private investor of renewable energy in Australia hydro, wind, solar, geothermal, biogas and landfill gas.

Implementing eLearning - The AGL experience February 2012 AGL External

About AGL Energy

1,800 employees

Office locations

Customer Service Centres

Operating sites

Implementing eLearning - The AGL experience February 2012 AGL External

A general elearning maturity model

Initial 2003-04 Ad-hoc processes Microsoft 97 to 2003 Upgrade Compliance

February 2012 AGL External

Managed 2010 Ensuring the quality Induction of both elearning program launched Defined 2009 resources and Defined processes HSE adopts learning outcomes New induction elearning for elearning program Access issues Planned 2005 2009 Relaunch revealed for some Clear objectives elearning system sites LMS and for elearning elearning falls Dedicated Elearning into disuse specialist employed

Optimising 2011 Continual Treble elearning improvement offering Extend elearning topic range Increase engagement Event management functionality launched Transition to external hosting Empower Anytime Anywhere Blended learning models

Implementing eLearning - The AGL experience

Challenges
History Perception Engagement Geography/Distance Acquisitions Information security

Main drivers Compliance Distance

Implementing eLearning - The AGL experience February 2012 AGL External

What and how . . .

Relaunch with fresh new look and feel

Engage

Access to elearning

Secure gateway with single sign on

Implementing eLearning - The AGL experience February 2012 AGL External

Educational theory & elearning

Behaviourist, cognitivist, humanist, constructivist ??? Systems based design and development (e.g. ADDIE) Context, relevance, experience Quality learning supports acquisition of knowledge and skills Delivery method secondary Constraints budget and resources Accessibility Simulate as closely as possible the ideal learning strategy
Courtesy: G+T Human Resource Development Real Training Right Now
Implementing eLearning - The AGL experience February 2012 AGL External

A Critical Conversation about Performance

Slides 8,9,10

10

Key Elements for Success

Relevance

Implementing eLearning - The AGL experience February 2012 AGL External

11

Whats next?
Whats next?

Presentation Title February 2008 AGL Internal

12

Whats next

Web mediated learning communities

Implementing eLearning - The AGL experience February 2012 AGL External

13

Whats next
Accommodate learning differences

Representation Expression Engagement

Universal Learning Design

Quality control
Implementing eLearning - The AGL experience February 2012 AGL External

14

Maintain

The buzz

Executive sponsorship

IT

Implementing eLearning - The AGL experience February 2012 AGL External

15

Whats next?
Questions?

Presentation Title February 2008 AGL Internal