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A short introduction to SAP for Sales and Services Processes of Importers

Untertitel

Overview of Partners in the Automotive Industry


SERVICE SALES VEHICLE PARTS MARKETING DEMAND BACK OFFICE BRAND & PARTS FINANCE CUSTOMER WARRANTY WARRANTY LEASING & MANUFACTURING FINANCE

Subcontracting

OEM
National Sales Company
Accounting Parts Management

IMPORTER
Accounting Parts Management

Customer & BRAND Vehicle Management CUSTOMER Services Vehicle LEASING Sales/ & Administrat FINANCE ion
AUTOS

Customer & BRAND Vehicle Management CUSTOMER Services Accounting Parts Management Vehicle LEASING Sales/ & Administrat FINANCE ion
AUTOS

Customer & BRAND Vehicle Management CUSTOMER Services Vehicle LEASING Sales/ & Administrat FINANCE ion
AUTOS

Dealer

Dealer

Dealer
End customer

Overview SAP Automotive for Sales & Service Organizations

Three main additions were developed for Importers / NSC*

Automotive Sales and Services

CRM

Vehicle Management System

Service and Spareparts Logistics

Enterprise Management (Core ERP)


* = National Sales Companies

Sales & Marketing:


Basis is SAP CRM, overall aim to get a full integration of all activities and a wholistic view on customers, incorporating dealers and subsidiaries as well as external service providers like e.g. call center. Service Parts Management: Several special scenarios like Kit to Stock Planning, OEM-Managed Inventory ERP, Multi-level Deployment, Opportunistic Cross Docking or Graphical Warehouse Layout Collaboration Scenarios: Available-to-Promise (gATP), Integration of Global Trade Services for Logistics Service Providers, Inter-Company Third-Party Order Processing, Warranty Processing, Claims & Returns Management Also accessible via new Web-User-Interface, see following explanations regarding VMS Full integration with Dealer Business Management as solution for Dealers Sales and Services Processes available

End-to-end Vehicle Management by common database

Procurement
Purchase Order Order Confirmation Status Information Goods Receipt Incoming Invoice
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Sales
Sales Order Delivery

Common Vehicle Database

Goods Issue Invoice Payment

All applications are easy to access for dealers via internet


SAP Enterprise Portal SAP NetWeaverBusiness Client (NWBC) for HTML SAP NetWeaver Business Client

Content from different backend systems can be combined (CRM lead management, used car appraisal, etc.) No installation at dealer required EP features publishing functions and supports further dealer-to-dealer collaboration scenarios

Purely browser based, no installation at dealership EhP5 respectively NetWeaver7.02 required

Best performance by smart client-rendering Requires local installation and maintenance of Business Client Supports display of SAPGUI transactions Local installation provides additional features (e.g. desktop search)